Swarovski Return Policy 2025 | How to Return Online & In-Store
Swarovski Return Policy– explore easy returns, swift refunds, and step-by-step processes. Uncover how to initiate hassle-free returns for your Swarovski purchases. Swarovski understands this and offers a 14-day return window for most products and a 30-day return period for Swarovski Created Diamonds.
Within 14 days of making your Swarovski purchase, you should submit a return if you would want to exchange it or receive a refund. It will be necessary for you to submit your request by email. Additionally, ship the things to them in their original condition, carefully packaged. You will be refunded in full if qualified.
Return Peried
14 Days
Exchange Time
NA
Refund Process
5-10 Days
Shipping FEE
Non-refundable
Additional Information:
| Information | Details |
| Website | Swarovski |
| Return time | 14 days |
| Return medium | In Store & Online |
| Exchange | NA |
| Refund period | 5-10 days |
| Contact | +9101244107173 |
Eligibility for Returns
Exceptions:
Swarovski maintains strict policies regarding certain products that cannot be returned due to hygiene, personalization, or international purchase restrictions.
What is Swarovski Return Method?
You have two choices if you wish to return the item to Swarovski. You have two options for returning an internet purchase: you can do it online or offline. You must look for the participating Swarovski store in your area in order to use offline mode.
What is Swarovski Return Policy Online?
Returning an item and exchanging it requires following the easy procedures outlined in the Swarovski return policy. This is how to make an online return.
Online Returns
What is Swarovski Return Policy In Store?
If a customer wants to return a product at store, customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. All online returns will be accepted in all Swarovski click and collect locations in accordance with the company’s return policy. To find out more about nearby physical stores, using the store locator feature.
Gift Returns and Exchanges
If you received a Swarovski item as a gift and need to return or exchange it, follow the correct process:
Returning a Gift Purchased Online
- The refund will go back to the original cardholder.
- If only a size exchange is required, visit a store (subject to availability).
Returning a Gift Purchased In-Store
- Bring the gift receipt to your nearest Swarovski store.
- You can exchange the item for one of equal or higher value.
- A Swarovski gift card may be issued instead of a refund.
What is Swarovski Exchange Policy?
No, according to Swarovski’s return policy, you are unable to exchange any merchandise. There is no way for us to swap it out. You must order the new item you desire and return the old one. As there is no exchange policy, so it is requested first return your product via mail or store to get a full refund and then place a new order. Shipping fee and other handling charges will be borne by you. If you need more assistance contact the customer service department.
What is Swarovski Refund Policy?
Your merchandise will be inspected by warehouse staff when it arrives. If, within 5-10 working days, customers get the goods in its original packing and in perfect condition. Your money will then appear in your bank account. You may trace your returned shipment if you’d want to. The refund period is 10 business days, and the refund method is the original mode of payment. For more queries, contact the customer service department.
Are Swarovski Returns Free?
Swarovski offers free in-store returns, allowing customers to return items at participating stores without any extra cost. However, online returns via mail are not free, and customers are responsible for covering the return shipping fees unless stated otherwise. To avoid additional charges, you can check if your local Swarovski store offers the “Return in Store” service by visiting Swarovski’s store locator.
Lost Your Receipt?
If you lost your original receipt, Swarovski may accept alternative proof of purchase, such as:
- Authenticity card with a date stamp
- Bank or credit card statement
- Credit card slip
International Returns and Exchanges
Swarovski does NOT offer international returns or exchanges. If you purchased an item in another country, it cannot be refunded or exchanged.
Returning Sale and Promotional Items
Sale items are eligible for return. If the item was part of a bundle, additional rules apply. If returning part of a promotional bundle, your discount may be adjusted. Example: If you received 15% off for purchasing two bracelets, but return one, the remaining bracelet will revert to full price, and your refund will be adjusted.
What is Swarovski Order Cancellation Policy?
Order cancellation requires you to send the merchandise back to Swarovski. Transport-related expenses and risks are borne by Swarovski Crystal Online AG. However, you will be responsible for the regular shipping costs (uninsured basic shipment) for returns on orders under EUR 40. After the cancellation date, the returned item must be received within 14 days.
After they receive the returned item in its original condition, free from defects and damage, the reimbursement process will begin.
What is Swarovski Return Policy For Customized item?
Please be aware, customers, that Swarovski does not accept returns or exchanges for customised items. It is difficult for the business to offer the customised item for resale because it represents the customer’s personal decision. As a result, they strictly prohibit returns for things that are customised.
Swarovski Return Policy for Single item From a Set:
It is not feasible at all to return any individual piece of the set. According to Swarovski’s return policy, you must return the entire set; individual pieces are not returnable. These products arrive in a set, therefore if you need to return any of the items in that particular set, you must return the entire set. No returns of individual pieces from the set are permitted.
Swarovski Contact Details:
You acknowledge that the information you submit while registering on the websites is truthful, accurate, and comprehensive in every way. You also agree to notify their customer service of any changes to this information by sending an email to [email protected].
Social Media Handles
FAQs
In how many days can I return my product to Swarovski?
To exchange or receive a refund, submit a return request within 14 days of purchasing Swarovski, emailing the request and shipping the item in its original condition.
In how many days can I get a refund?
The refund period is 10 business days, and the refund method is the original mode of payment.
Can I return sale product to Swarovski?
No, customers who bought items during a sale are not eligible for returns under the terms of the Swarovski return policy.
Conclusion
Swarovski Returns Policy ensures a smooth experience in case a purchase needs adjustment. With a clear grasp of the process for refunds and returns, customers can confidently navigate their Swarovski shopping journey. Whether it’s online or in-store, knowing the guidelines empowers individuals to make informed decisions and facilitates a hassle-free return or exchange process.
