Ssense Return Policy 2025 | Get Your Money Back Fast

Shopping online comes with its challenges, and Ssense Return Policyunderstands the need for a hassle-free return policy. With a 30-day return window, customers have ample time to return items that do not meet their expectations. Whether it’s a sizing issue, a defect, or simply a change of mind, SSENSE provides a straightforward return process to ensure customer satisfaction. However, there are specific guidelines to follow to make the return process seamless.

Return Peried

30 Days

Exchange Time

Refund Process

5 Days

Shipping FEE

Non-refundable

You May Also Like To Visit FARFETCH Return Policy

To be eligible for a return, your product must meet certain conditions. The product must be returned within 30 calendar days of delivery. The product must be returned in its original condition along with its receipt. The tags must be intact with the product at the time of return.

Details of Ssense Returns:

Website	Ssense
Return time	30 days
Return medium	Online
Exchange	NA
Refund method	Original mode of payment
Contact	+1 877 637 6002

Ssense Return Method:

SSENSE offers the option to return its products via mail. To initiate the return process, open your SSENSE account and submit a request for a Return Authorization (RA), following the provided return method.

Return by mail:

To return your items by mail, follow the steps provided below:

To access your SSENSE account, first log in.
Access the order history tab by going to the My Account section.
To return an item, simply tap the return item tab next to the item you wish to return.
The return label will be sent to the email address associated with the order.
The task is to print the return label as per the given instructions.
You need to affix the return label on the top of the package with the return product.

What is Ssense International Return?

International customers will cover shipping costs and return items via local post to the company’s address. The guide is provided in a step-by-step format.

To access their order history, they must log in to their Ssense account.
To request a return authorization, please contact customer support.
SSENSE will provide you with additional return instructions and an RA number via your registered email address.
The instructions provide guidance on how to proceed with a return request and coordinate with the post-service to successfully ship the return.

To request a return, you must first create an SSENSE account as a guest user, and the process remains the same as before.

What is Ssense Return Policy for footwear?

Ensure the shoe box is placed inside a shipping box to prevent transit damage.
When trying on shoes, wear clean socks and test them on a carpeted surface.
The original dust bag and shoe box must be returned without damage.

What are Ssense Return Conditions?

The footwear must be returned in its original condition, including the dust bag and/or shoebox.
Swimwear and intimate apparel can be returned if unworn and unused, with the original packaging intact.
The product must be in its original condition, with all tags intact.
The Ssense Return Policy states that final sale items are non-returnable.

How to Return Technology Items to Ssense?

Sense allows users to return technology items, including their original manuals, accessories, and manufacturer packaging. The protective screen should be securely attached to phones or wearable electronic devices like digital watches.

The product must be returned in its original sealed condition, and it is not acceptable to return a product that has been damaged, altered, or removed. To obtain further instructions, it is recommended that you contact their customer service team.

SSENSE Return Policy Without Receipt

If you do not have a receipt, SSENSE may refuse your return. However, you can still attempt to return the item by providing alternative proof of purchase. This may include:

The order confirmation email received at the time of purchase.
A bank or credit card statement showing the transaction.
The SSENSE account order history, if the purchase was made using a registered account.
The tracking number associated with the order shipment.
Contacting SSENSE Customer Care to verify your purchase details.
Providing any packaging labels with purchase information for verification.

Region-Specific Return Guidelines

Free Return Shipping: Canada, USA & Japan

SSENSE provides free return shipping for customers in Canada, the United States, and Japan.

Prepaid Return Label (PPL) with a Return Fee

Customers in Australia, China, Hong Kong, South Korea, and the UK will receive a prepaid return label.
A Return Transportation Fee will be deducted from the refund:
- Australia: $60 AUD
- China: $50 USD
- Hong Kong: $290 HKD
- South Korea: $40 USD
- United Kingdom: £34

International Returns (Other Countries)

Customers must cover their return shipping costs and use standard shipping with a tracking number.
It is recommended to insure the package for safety.

Exceptions

Final Sale items cannot be returned.
Face masks and face coverings are non-returnable.
Dangerous goods such as candles, fragrances, and oils cannot be returned.
Items without original tags or packaging will be rejected.
Returns without proof of postage may not be processed

Process to Return Damaged Items to Ssense

If you receive a damaged or defective item, it is recommended to contact the customer care team for the best possible solution. Ssence reserves the right to refuse a return if it fails to adhere to the specified return policy. The company will not issue refunds for rejected items, but will instead ship them back to the original shipping address.

To avoid inconveniences, contact the customer care team about any issues or questions related to the item you wish to return. Ssense reserves the right to process a refund without the return postage receipt, as it is the only necessary proof of return postage.

What is Ssense Return policy for Dangerous Products?

Dangerous goods like candles, fragrances, oils, pressurized canned products, and batteries in electronics require special shipping instructions, labeling, and packaging. When requesting an RA or contacting customer service for a return, it is crucial to provide accurate details for proper shipping instructions.

You can also learn about Mr. Porter Return Policy

Warranty Information

Products purchased from SSENSE are covered only by the manufacturer’s warranty, if applicable. SSENSE does not provide warranties on items sold. Customers must consult the manufacturer for warranty claims.

Ssense Refund Policy

SSENSE will conduct a quality assessment of your order. If your order meets quality standards, you will receive a refund to your original payment method and a confirmation email for your purchase. SSENSE processes returns within 5 business days, with additional processing time pending depending on the bank’s account reflect process.

SSENSE will refund the original payment, and if a credit card is used, the refund will be processed on the card. If you paid with the cash, the refund will be made in cash. Shipping fee and other handling charges are nonrefundable. If you need more assistance, feel free to contact the customer service department.

What is Ssense Exchange Policy?

Unfortunately, Ssense does not offer a direct exchange policy. Customers will have to follow the Ssense return policy if they want to exchange the product. Mail the item back to the Ssense store, wait until your product is confirmed by Ssense And you get a confirmation email. It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will deduct from the customer’s account.

Order Cancellation Policy

An SSENSE account allows for order modification or cancellation as long as it has not yet been packed or shipped, or as permitted by applicable consumer protection laws.

To change or cancel your order:

Login to your Ssense Account.
To access the order history, navigate to the tab on the left-hand side.
Select the subject of your request under Modify.
Please fill out the contact form and send them your request.

If you don’t have an SSENSE account and need to modify your order, our 24/7 Customer Care team will assist you before it enters the shipping queue. To modify an order using the guest check out option, you must create an SSENSE account. If you don’t want to create an SSENSE account, you can contact our Customer Care team for assistance in modifying your order.

Ssense Contact Details

To address Terms or technical Service operation inquiries, please contact customercare@ssense.com, avoiding sensitive information as emails may not be encrypted. Call them at North America Toll Free 1-877-637-6002 Local 1-514-600-5818.

Ssense customer Service hours

The customer service of Ssense are Monday to Friday, 9:00 AM to 8:00 PM (EST) and Saturday, 9:00 AM to 5:00 PM (EST).

Social Media Handles

FAQs

Can I make a return without a receipt?

The company reserves the right to accept returns for items purchased online or in-store without a receipt. To receive further assistance, it is recommended to contact their customer support.

Will shipping charges be refunded?

SSENSE will only refund or credit them if the return is an error.

In how many days can I get a refund?

Your refund will be issued within 5 working days.

In how many days can I make a return?

You can make a return within 30 days of purchase.

Conclusion

In conclusion, understanding the Ssense Return Policy is essential for a smooth and worry-free shopping experience. With a 30-day window for returns and clear conditions, you can shop confidently, knowing that you have options if your purchase doesn’t meet your expectations. So, next time you shop with SSENSE, remember to keep this guide in mind to make your returns hassle-free and get your money back without any complications. Happy shopping!