Ssense Return Policy

Ssense Return Policy 2024 | Get Your Money Back

Discover the ins and outs of the Ssense Return Policy in this comprehensive guide. Learn how to make hassle-free returns, understand the conditions, and get your money back within 30 days. Don’t miss out on this essential shopping knowledge!

What is Ssense Return Policy?

Ssense provides 30-day period to its customers to return most of their products. The return policy by-products provide a comprehensive understanding of the company’s return procedures for various SSENSE merchandise.

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To be eligible for a return, your product must meet certain conditions. The product must be returned within 30 calendar days of delivery. The product must be returned in its original condition along with its receipt. The tags must be intact with the product at the time of return.

Details of Ssense Returns:

Website Ssense 
Return time 30 days
Return medium In store & Online 
Exchange NA
Refund method Original mode of payment 
Contact +1 877 637 6002

Ssense Return Method:

SSENSE offers the option to return its products via mail. To initiate the return process, open your SSENSE account and submit a request for a Return Authorization (RA), following the provided return method.

Ssense Return Policy

Return by mail:

To return your items by mail, follow the steps provided below:

  • To access your SSENSE account, first log in.
  • Access the order history tab by going to the My Account section.
  • To return an item, simply tap the return item tab next to the item you wish to return.
  • The return label will be sent to the email address associated with the order.
  • The task is to print the return label as per the given instructions.
  • You need to affix the return label on the top of the package with the return product.

What is Ssense International Return?

International customers will cover shipping costs and return items via local post to the company’s address. The guide is provided in a step-by-step format.

  • To access their order history, they must log in to their Ssense account.
  • To request a return authorization, please contact customer support.
  • SSENSE will provide you with additional return instructions and an RA number via your registered email address.
  • The instructions provide guidance on how to proceed with a return request and coordinate with the post-service to successfully ship the return.

To request a return, you must first create an SSENSE account as a guest user, and the process remains the same as before.

What is Ssense Return Policy for footwear?

Sense advises wearing clean socks and on a carpeted surface when trying on footwear to prevent damage to soles and avoid issues during return to Ssense. Returning footwear requires sending the item, dust bag, and original shoe box in its original condition as received. To prevent damage during transit, it is recommended to place the shoe box inside a shipping box.

How to Return Technology Items to Ssense?

Sense allows users to return technology items, including their original manuals, accessories, and manufacturer packaging. The protective screen should be securely attached to phones or wearable electronic devices like digital watches.

The product must be returned in its original sealed condition, and it is not acceptable to return a product that has been damaged, altered, or removed. To obtain further instructions, it is recommended that you contact their customer service team.

Process to Return Damaged Items to Ssense

If you receive a damaged or defective item, it is recommended to contact the customer care team for the best possible solution. Ssence reserves the right to refuse a return if it fails to adhere to the specified return policy. The company will not issue refunds for rejected items, but will instead ship them back to the original shipping address.

To avoid inconveniences, contact the customer care team about any issues or questions related to the item you wish to return. Ssense reserves the right to process a refund without the return postage receipt, as it is the only necessary proof of return postage.

What is Ssense Return policy for Dangerous Products?

Dangerous goods like candles, fragrances, oils, pressurized canned products, and batteries in electronics require special shipping instructions, labeling, and packaging. When requesting an RA or contacting customer service for a return, it is crucial to provide accurate details for proper shipping instructions.

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Ssense Refund Policy

SSENSE will conduct a quality assessment of your order. If your order meets quality standards, you will receive a refund to your original payment method and a confirmation email for your purchase. SSENSE processes returns within 5 business days, with additional processing time pending depending on the bank’s account reflect process.

SSENSE will refund the original payment, and if a credit card is used, the refund will be processed on the card. If you paid with the cash, the refund will be made in cash. Shipping fee and other handling charges are nonrefundable. If you need more assistance, feel free to contact the customer service department.

What is Ssense Exchange Policy?

Unfortunately, Ssense does not offer a direct exchange policy. Customers will have to follow the Ssense return policy if they want to exchange the product. Mail the item back to the Ssense store, wait until your product is confirmed by Ssense And you get a confirmation email. It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will deduct from the customer’s account.

What are Ssense Return Conditions?

  • The footwear must be returned in its original condition, including the dust bag and/or shoebox.
  • Swimwear and intimate apparel can be returned if unworn and unused, with the original packaging intact.
  • The product must be in its original condition, with all tags intact.
  • The Ssense Return Policy states that final sale items are non-returnable.

Order Cancellation Policy

An SSENSE account allows for order modification or cancellation as long as it has not yet been packed or shipped, or as permitted by applicable consumer protection laws.

To change or cancel your order:

  • Login to your Ssense Account.
  • To access the order history, navigate to the tab on the left-hand side.
  • Select the subject of your request under Modify.
  • Please fill out the contact form and send them your request.

If you don’t have an SSENSE account and need to modify your order, our 24/7 Customer Care team will assist you before it enters the shipping queue. To modify an order using the guest check out option, you must create an SSENSE account. If you don’t want to create an SSENSE account, you can contact our Customer Care team for assistance in modifying your order.

Ssense Contact Details

To address Terms or technical Service operation inquiries, please contact [email protected], avoiding sensitive information as emails may not be encrypted. Call them at +1 877 637 6002.

Ssense customer Service hours

The customer service of Ssense are 9:00 AM to 5:00 PM EST from Monday to Friday.

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Can I return damaged items to Skims?

If you receive a defective item, you can expect a full refund. The company should be notified immediately about the defective item.

Can I make a return without a receipt?

The company reserves the right to accept returns for items purchased online or in-store without a receipt. To receive further assistance, it is recommended to contact their customer support.

Will shipping charges be refunded?

SSENSE will only refund or credit them if the return is an error.

In how many days can I get a refund?

Your refund will be issued within 5 to 10 working days.

In how many days can I make a return?

You can make a return within 30 days of purchase.


In conclusion, understanding the Ssense Return Policy is essential for a smooth and worry-free shopping experience. With a 30-day window for returns and clear conditions, you can shop confidently, knowing that you have options if your purchase doesn’t meet your expectations. So, next time you shop with SSENSE, remember to keep this guide in mind to make your returns hassle-free and get your money back without any complications. Happy shopping!

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