Journeys Return Policy 2026 | Full Return Policy Breakdown
Journeys return policy offers 60 days for customers to return or exchange new, original receipt-based merchandise within 60 days of purchase, with shipping charges excluded. The product must be in good condition and have the original receipt attached. The customer can easily request a return or exchange according to their preference.
Return Peried
60 Days
Exchange Time
60 Days
Refund Process
2-4 Weeks
Shipping FEE
Non-refundable
Details of Journeys Returns
| Information | Details |
| Website | Journeys |
| Return time | 60 days |
| Return medium | In Store & Online |
| Refund method | Original payment method |
| Contact | 1-888-324-6356 |
What are Journeys Return Methods?
Journeys provides two ways to return their product. You can easily return your product by visiting the store and the other method is via mail.
Journeys In-store Return Policy
Journeys Order Returns 635 Genesco Parkway Lebanon, TN 37090
What is Journeys Online Return Policy?
To request a mail return for an online order, follow these steps:
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What are Conditions for Returns at Journeys?
What is Journeys Refund Policy?
Journeys allows you to return the products within 60 days. If you make a return by visiting the store then your refund may take 10 business days. But if you make a return via mail then your return process may take 2 to 4 weeks, then your refund will be issued within 5-7 business days.
Orders using a prepaid return label will result in a $7.99 deduction from any return or exchange processed. The refund will be issued in the form of the original payment method you used initially. The product must be returned in its original condition so that you can easily get your money back. Remember that shipping fee and other handling charges will not be refunded.
How to Return at Journeys without a Receipt?
To support journeys goal of going green, Journeys no longer includes physical receipts or invoices in the box for online or in-store orders.
To return or exchange an item in-store, simply use your order confirmation email as your proof of purchase.
Exceptions for Returns at Journeys
What is Journeys Return Policy For Faulty items?
A defective item is a product with an unknown flaw that was the manufacturer’s fault at the time of purchase. This does not cover the typical wear and tear that may occur during the item’s use. If you received a defective product then you should contact the customer service department immediately.
Journeys offers refunds or exchanges for defective items purchased within 30 days of purchase. The item is in its original packaging, and you must present the original receipt or order confirmation.
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Order Cancellation Policy
Once the order is submitted, they promptly process it to ensure prompt shipment of the items. Once an order is submitted, it cannot be changed or cancelled. If you were unable to change or cancel your order you can easily return or exchange your order. All the details regarding return are explained in this article. This may help you to return to Journeys.
Gift Card Policy
Journeys.com offers both physical and eGift cards for online redemption. To redeem, enter your 16-digit card number and pin number in the Billing Address & Secure Payment section. You can use up to two gift cards online, but contact 1-888-324-6356 for more.
Journeys offers eGift cards, which are redeemable online and in-store, with no shipping charges and a maximum amount of $250. The email provides the gift card and pin number to the recipient within 1 hour of purchase, unless a future delivery date is selected.
Journeys Shipping and Delivery Policy
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Contact Details
To get support, you can contact customer service or text at 1-888-324-6356 or visit contact us page. To live chat, click on the Chat icon, enter your name and email, and hit Start Chatting. To send an email interaction, click on the Email icon and fill out the form.
Journeys Store Timings
You can go to the Store Locator on their website to learn about the store hours and the location of the nearest store to you.
Journeys Customer Service Hours
Customer service hours are Monday through Friday from 7:00 AM-8:00 PM CT, Saturday from 9:00 AM-6:00 PM CT, and Sunday from 10:00 AM-7:00 PM CT.
Social Media Links
FAQs
In how many days can I make a return to Journeys?
You have 60 days to return your product in its resalable condition. You can return the product to the store or by mail.
Does Journeys offer an exchange policy?
Yes, Journeys allows you to make an exchange. If you are not satisfied with the purchase you can exchange your product with another product.
Is there a cost to return by mail?
Yes. A $7.99 deduction applies when using a prepaid return label.
Conclusion:
The Journeys return policy allows customers to return or exchange items within 60 days, provided they are in new condition with proof of purchase. Returns can be completed in-store for faster refunds or by mail, with a standard processing time of 2–4 weeks and a $7.99 label fee for online returns.
Overall, the policy is simple and flexible, offering multiple return options and refunds to the original payment method. Just ensure items are unused, properly packaged, and returned within the timeframe to avoid delays or deductions.
