Ugg Return Policy

Ugg Return Policy 2024 | Free Shipping Method

Sometimes, a purchase is deemed worthless, but it doesn’t require any pressure if you’ve already made the same mistake. The return policy is a highly effective solution for individuals who have made incorrect purchases. The policy fostered a robust connection between customers and the brands. Customers who are upset with a wrong purchase may not want to buy from that brand, but if they can return the item for a refund, they will happily repurchase.

Uggs offers a 30-day return policy for customers who are not satisfied with their recent purchase. The Uggs Return Policy is a comprehensive guide that outlines the steps to successfully return your product. Uggs provides free returns for both call center and purchases.

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Details of Ugg Returns

Information Details 
Website Ugg
Return time 30 day 
Return medium In-store & Online 
Refund Method Original mode of payment 
Contact 0808 189 0015

Ugg Return Policy Methods

  • In-store
  • Online
  • Call Center
Ugg Returns

What is Ugg In Store Return Policy?

UGG is pleased to accept returns from customers who purchased their products from a retailer other than or the UGG call centre. They will process your return for an exchange or a site credit. They do not provide refunds for products that were not purchased directly from them.

The items must be in their original and unworn condition. A product with dirt or wear and tear will be returned to the customer without any action taken. Their current product line, which is available on website, must include the products mentioned.

What is Ugg Return Policy Online?

UGG offers returns and exchanges for customers who purchased from the call center, website, or authorized retailer within 30 days of the original invoice date.

  • Visit Uggs website’s return tab.
  • Enter invoice number or proof of purchase.
  • Provide product details like size, color, model.
  • Provide the valid return reason.
  • Ship return package at the given address.

What is Ugg Call Center Return Policy?

Uggs’ call center purchase return policy requires customers to submit a return request within 30 days of the original purchase date. Uggs provides free shipping for any call center purchase return.

What is Ugg Warranty Return Policy?

The UGG warranty covers footwear under one year old, excluding defective materials and workmanship. Items past one year will be evaluated on a case-by-case basis. Their warranty process excludes items over 1 year old, general wear and tear, and water damage-related decoration due to the product’s non-water-resistant nature.

UGG offers exchanges or credit, but does not perform repairs. Returns for defect evaluations are processed in the order received, taking 1 to 3 weeks. Exchanges are shipped via UPS Ground at no cost to the customer.

What are Ugg Return Conditions?

  • To process a return, customers must provide shipping information, specify the item(s) being returned, and specify the item(s) they would like in exchange.
  • The return reason should also be mentioned.
  • A confirmation page should be included with the shipment. 
  • The return should be addressed to the address listed on the returns form. 
  • The package should be sent via a trackable method and a copy of the tracking number should be obtained. 
  • If the product is not covered by the warranty, the original item will be returned.
  •  If the package is undeliverable, it will be destroyed after 30 days.

What is Ugg Refund Policy? customers can return in-store products purchased through the website for a refund of the eligible item(s). The refund(s) will be processed back to the original payment method. UGG refunds are processed within 15 working days of the parcel’s arrival back with them.

The recipient will be notified via email once their refund has been issued or their exchange has been shipped. The product must be returned in its original condition to get a full refund. If you need more assistance, feel free to contact the customer service department.

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What is Ugg Exchange Policy?

UGG offers exchange or credit options, but does not provide repairs. The items returned for defect evaluation will be processed in the order they were received. Evaluations typically take 1 to 3 weeks from receipt, and the customer can exchange it for a free UPS Ground shipping. If you need more assistance, contact the customer service department. 

If you purchased from the website or customer service center, they kindly request that you provide a copy of your original invoice with the return/exchange form, otherwise, your return will be processed as a refund.

What is Ugg Order Cancellation Policy?

Once an order has been placed, we are unable to make any modifications. To cancel your order, click the Cancel Order button on the order confirmation page within a 30-minute timeframe. To contact the customer service number listed on the confirmation email or order page, please call the provided number.

The website’s 24-7 customer service line is faster than email. To ensure your cancellation is received, it’s advisable to use both email/order cancellation form methods and call.

What is Ugg Gift Card Policy?

UGG Gift Cards and Online Gift Cards can be used to purchase any of their footwear online at Gift cards are an ideal gift for various occasions such as birthdays, anniversaries, holidays, or simply to express gratitude. UGG gift cards can be redeemed online at, by calling 1-888-432-8530, or at any of their flagship or Company Stores. To redeem the gift card online or over the phone, provide the number during checkout, or present it to the sales person at a retail location.

Gift cards cannot be returned, applied as payment, or redeemed for cash unless required by law. If lost, stolen, or damaged, they can be replaced with proof of purchase. There are no usage or monthly maintenance fees. For balance inquiries, call 1-800-242-5353.

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Ugg Contact Details

Call the customer service department at 0808 189 0015. Send them an email at [email protected].

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In how many days can I return the product to Ugg?

You have 30 days to return your product but the product must be returned in its original condition.

How long does the refund take?

Your refund will be issued within 15 working days after receiving it by the company. Refunds will be issued in the form of the original payment method you used initially.

Can I make a return without a receipt?

A receipt is required for Uggs returns as it serves as proof of purchase, not just a paper piece. It is not just a piece of paper, but a crucial document that must be present for the return to be initiated.

Can I return used products at Ugg?

The product must be in brand new condition, and a washed Ugg Products cannot be returned.

Can I return damaged products?

Damaged items are not eligible for returns, but if the purchase was damaged upon arrival, it may be different. To address this, contact the retailer’s customer service for assistance, as returns are not eligible if the damage was not caused yourself.

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