Bonobos Return Policy

Bonobos Return Policy 2024 | How to return after 90 days?

Wrong size? Didn’t you like the style? You can return your items to Bonobos. Bonobos offers a very easy and flexible policy. You can return your items within 45 days from the date of purchase.

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The refunds will be made in the original payment form. You can also return your items within 90 days of purchase, but you will only be issued a refund in store credit. You can exchange your items for 90 days. Returns can be made by using FedEx services using the prepaid return shipping label or by visiting a Bonobos store location.

About Bonobos

Bonobos is a clothing company in the United States. They focus on making clothes for men, like pants, shirts, and suits. What makes Bonobos special is that they aim to provide clothes that fit well and look good. They sell their products online and in some stores called “Guideshops” where you can try on clothes before you buy them. People like Bonobos because they offer a wide range of sizes and styles, making it easier for guys to find clothes that fit them just right.

Details about Bonobos Returns

Return Period45 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Exchange Period90 Days
Return MediumsMail, In-Store
Customer Support HoursPhone Hours: Monday-Friday: 10:00 AM-7:00 PM ET
Live Chat Hours: Monday-Thursday: 9:00 AM-10:00 PM ET
Friday: 9:00 AM–8:00 PM ET
Saturday: 10:00 AM-8:00 PM ET
Sunday: 10:00 AM-10:00 PM ET
Phone Support877-294-7737

Bonobos Return Conditions 

Bonobos Return Policy says that following are the return conditions at Bonobos:

  • Items should be unwashed and unworn.
  • Items should not be altered.
  • Bonobos items purchased from third-party sellers cannot be returned to Bonobos.
Bonobos Return Policy

Bonobos Refund Policy

You have 45 days to return the items and get a full refund for them. The refunds will be made in the original payment form. But if you return your items after 45 to 90 days, you will be offered a return in the form of store credit.

If you return your items to Bonobos store locations, you will be issued a refund as soon as your return is received and processed. But if you make an online return, please be patient; it may take 14 business days to process and post your return. Shipping and handling charges will not be refunded.

Bonobos Exchange Policy

You can exchange your items for Bonobos for 90 days from the date of purchase. To exchange your items, you need to:

  • Head to Bonobos’ official website.
  • Sign in to your account. Scroll down to Orders.
  • Select “Exchange” and follow the given instructions to request an exchange.
  • Place your items securely in a package.
  • Attach the prepaid FedEx return shipping label.
  • Drop off your package at the nearest FedEx location to you.

Unfortunately, Bonobos cannot process exchanges for orders not placed using the Bonobos account. You will need to refund those items if you need a new style or size and then place a new order.

Bonobos Gift Return Policy 

If you want to return a gift, you need to follow the given instructions:

  • Head to Bonobos’ official website.
  • Sign in to your account; if you don’t have one, please create one or contact the customer service team.
  • Fill in the GIFT RETURN FORM with the required information, such as the order and shipment number, name, and email of the gift sender.
  • After you submit the gift return request, a customer service agent will respond to your request within 2 business days and give you instructions on how to return the gift.
  • After processing your gift return, you will receive a confirmation email, and store credit will be sent to your account.

Gift exchanges are not eligible at Bonobos. If you want to exchange your gift, follow the given return instructions above and use the store credit to purchase the new item.

Bonobos Return Policy

Bonobos Return Exceptions

The following is the return exceptions at Bonobos:

  • Final Sale Items
  • Gift Cards
  • Third-party purchases

Methods to Return at Bonobos

The following are Bonobos’ return methods for their customers for easy and flexible returns.

Online Returns

You can return Bonobos online purchases using ground shipping. As per Bonobos return policy, the return shipping is free for domestic orders by using the prepaid return shipping label. You can generate the FedEx prepaid return shipping label at by entering your order or shipment number, email address, and the reason for the return.

A confirmation email will be sent to you once your order has been processed. It may take 14 days for the processing and crediting of your refund back to your account after your item is received by Bonobos. You are advised not to send your third-party purchases to Bonobos. No refunds or adjustments are eligible for shipping or handling charges. 

In-Store Returns

You can use the “Guideshop Locations” on the Bonobos website to find the nearest store. You can return your items to a Bonobos store within 45 days from their purchase date to receive a full return or within 90 days to receive a store credit.

Pack your items and take them to the store. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process.

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Bonobos Gift Card Policy

Bonobos provide digital gift cards and physical gift cards. You can purchase them from the Bonobos website, app, or through any Bonobos store location. There is a variety of cards from which you can choose your favourite.

You can purchase the gift card in different amounts starting from $25 and ending at $1000. You need to mention the required information to purchase a card. You won’t have to pay any fees for the Bonobos gift cards. These gift cards do not expire. Bonobos gift cards are not eligible for a refund and cannot be redeemed for cash.

According to Bonobos, you cannot exchange, resell, or transfer your Bonobos gift cards. In case of lost or stolen, Bonobos will not be responsible for your gift cards.

Bonobos Holiday Return Policy

According to Bonobos Holiday return policy, your items purchased between November 1 and January 15 will receive a refund for up to 90 days

Bonobos Order Cancellation Policy

Unfortunately, Bonobos cannot cancel the orders once they have been placed. You can contact the customer service agent via live chat if you still have time to cancel the order. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.


Bonobos Faulty Returns Policy

You can contact Bonobos customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.

Bonobos Store Timings

You can go to the Guideshop Locations on the Bonobos website to learn about the store hours and location of the nearest Bonobos store to you.

Quick Facts

Receipt RequiredYes
Restocking Fee No
Refund / Exchange Return or exchange at customer’s option
Original Packaging Required No
Probability of Success Medium
ConditionsUnwashed/unworn/not altered
ExceptionsGift Cards

Bonobos Customer Service Hours

DayPhone Hours (ET)Live Chat Hours (ET)
Monday10:00 AM to 7:00 PM9:00 AM to 10:00 PM
Tuesday10:00 AM to 7:00 PM9:00 AM to 10:00 PM
Wednesday10:00 AM to 7:00 PM9:00 AM to 10:00 PM
Thursday10:00 AM to 7:00 PM9:00 AM to 10:00 PM
Friday10:00 AM to 7:00 PM9:00 AM to 10:00 PM
SaturdayN/A9:00 AM to 10:00 PM
SundayN/A9:00 AM to 10:00 PM

Bonobos Contact Details

You can contact the Bonobos Customer Service team on their website by having a live chat with a customer service representative or submitting your case on the website. You can also call the Bonobos customer service team at 877-294-7737.

Bonobos Social Media Handles

FAQs Bonobos Return Policy:

If you return your items after 45 days, you will only be given store credit for 90 days.

Your store refund will be processed immediately, while the refund for online purchases may take 14 business days.

No, Bonobos does not accept used, washed, or altered items.

No, gift cards cannot be refunded or redeemed for cash at Bonobos.

Yes, you can return your items to any Bonobos Guideshop.

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