Outdoor Voices Return Policy 2026 | Step by Step Procedure
Outdoor Voices Return Policy is designed to give customers a simple and structured way to return eligible items purchased from Outdoor Voices. The policy allows returns within 30 days of purchase, as long as products are unworn, unwashed, and have original tags attached. Only items purchased through the official website are eligible for return processing.
If approved, refunds are issued to the original payment method after inspection and processing. Customers should also note that a $7 return shipping fee is deducted from refunds, while Canadian returns incur a $25 fee and are not eligible for exchanges. Exchanges and returns for store credit are free.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
7-14 Days
Shipping FEE
Non-refundable
Details of Outdoor Voices Return Policy
| Information | Details |
| Website | Outdoor Voices |
| Return Period | 30 Days |
| Refund Period | 7 – 14 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Online |
| hello@outdoorvoices.com |
Outdoor Voices Refund Policy:
If you want to return your items for a refund, the refund will only be made in the original payment method. A fee of $7 will be deducted from your refund as a return shipping fee when processed. Your refund may take 7 – 14 days to be issued in the original payment mode. Orders shipped to Canada are charged a $25 fee that is deducted from your return. Additional duties and taxes are not refunded.
Return travel may take up to 5 business days + 3-4 days for processing. Once outdoor voices have your items checked in, they will send the refund to your preferred refund method.
Outdoor Voices Exchange Policy:
Outdoor Voices Exchange Policy allows customers to make free exchanges within 30 days of purchase through Outdoor Voices. Exchanges are only permitted for the same item in a different size or color, and availability depends entirely on current inventory levels. Each product can be exchanged only once, ensuring controlled and accurate order replacement.
However, exchanges are not available for orders shipped to Canada, and replacement items are processed only after the original return is marked as “In Transit” by the carrier.
Once your return order is marked as ‘In Transit’ by the carrier, your exchange order will be placed. Return travel takes 5 business days with an additional 3 – 4 processing days. You will then receive your exchange in 7 – 14 days.
Outdoor Voices Return Policy Conditions :
The following are the OV return conditions:
Outdoor Voices Return Policy Exceptions:
The final sale items are not eligible for a return or exchange. These items are noted in red, above ‘Add to Bag.’
Return Method at Outdoor Voices:
These are the methods you can use to make a return or exchange at Outdoor Voices.
Online Returns:
Customers can return items purchased from Outdoor Voices through the official online returns portal at returns.outdoorvoices.com. The process begins by entering your order number along with the email address or shipping ZIP code used at checkout. After logging in, you can select the items you want to return, confirm eligibility, and generate a return shipping label for the package.
Once the return label is printed, items must be securely packed in original condition and dropped off at a designated courier location for shipment. After the return is marked as “In Transit,” the processing phase begins, which includes inspection and refund approval. Refunds are issued to the original payment method after processing, while a $7 return shipping fee is deducted from refunds. Canada orders incur a $25 fee and are not eligible for exchanges, with duties and taxes non-refundable.
Returning a Gift at Outdoor Voices:
You can return or exchange your gift by following these steps:
- Head to the Returns Section on the Outdoor Voices website.
- Click on the ‘Start Gift Return Here’ link given below the Start a Return button.
- Pack your item and drop it off at any carrier location.
If you are facing any issues with tracking down the original order, you can contact the team at hello@outdoorvoices.com for help.
Outdoor Voices Delivery and Shipping Policy:
Your order takes 1-2 business days to pack and ship your full order. Outdoor Voices only ships in the United States and Canada. OV offers free shipping for over $100 orders. Shipping fees are non-refundable.
| Shipping Type | Shipping Cost | Shipping Time |
| Standard | FREE for orders above $100 $7.98 for orders under $100 | 3 – 6 Business Days |
| 2 – Day | $20 | 2 Business Days |
| Overnight | $30 | 1 Business Day |
Outdoor Voices Gift Card Policy:
Outdoor Voices offers digital gift cards. These gift cards can have an amount from $25 to $300. You can purchase gift cards for yourself or send them to your loved ones. Outdoor Voices digital gift card will be sent to you via email after your checkout. These cards are excluded from any promotions and discounts. The code of the purchased digital gift card can be used in-store and online.
Outdoor Voices Return Policy Without Receipt:
Unfortunately, your order will not be entertained for a refund or exchange if you do not have proof of purchase. Outdoor Voices’ return policy clearly mentions that the items can only be returned or exchanged if you have the proof of purchase.
Outdoor Voices Order Cancellation Policy:
OV processes its orders very quickly but they can cancel or change your order if you reach out on time. You should send them a note at hello@outdoorvoices.com as soon as possible. Make sure to include the words “urgent help” in the note along with your order information and your request.
Outdoor Voices Return Policy Faulty Items:
If you face a product failure, or it is damaged due to a material or manufacturing cost. You need to inform Outdoor Voices as quickly as possible. They will help you with finding a solution for these issues.
Outdoor Voices Contact Details:
You can contact the Customer Service team at hello@outdoorvoices.com for any questions or issues.
Social Media Handles
FAQs:
What is Outdoor Voices Return Policy?
Outdoor Voices’ return policy allows its customers to return the products within 30 days from the date of purchase. The products must be in their unworn, unwashed, and undamaged form.
When will I receive my refund at Outdoor Voices?
After the processing is complete, your refund may take 7 – 14 days to be issued in the original payment mode.
Can I cancel my order?
OV processes its orders very quickly but they can cancel or change your order if you reach out on time. You should send them a note at hello@outdoorvoices.com as soon as possible. Make sure to include the words “urgent help” in the note along with your order information and your request.
What is the Outdoor Voices exchange policy?
You can exchange your gear within the 30 -day window from the purchase date. Exchanges at Outdoor Voices are FREE. You can exchange your gear for a new color and size of any style.
What if I receive a faulty item at Outdoor Voices?
If you face a product failure, or it is damaged due to a material or manufacturing cost. You need to inform Outdoor Voices as quickly as possible. They will help you with finding a solution for these issues.
Can I combine returns/exchanges from multiple orders?
To guarantee you receive your correct refund, we ask that you send your orders back separately. Our warehouse is only able to refund the online return that matches the corresponding tracking information provided by the returns system.
Conclusion:
Outdoor Voices offers a clear and simple return and exchange policy. You can return items within 30 days of purchase as long as they are unworn, unwashed, and have the original tags. Final sale items cannot be returned or exchanged. Returns cost $7, while exchanges for the same item in a different size or color are free. If you’re in Canada, returns cost $25, and exchanges are not available. All returns must come from purchases made directly on outdoorvoices.com.
