Winners Return Policy

Winners Return Policy 2024 | Easy Store & Online Returns

Winners allows customers to return a product they are not satisfied with. The product can be returned within 10 days, and the refund will be credited as a Gift Card. 

Details of Winners Returns

Information Details 
Website Winners 
Return time10 days
Return methodIn-Store & Online
Refund method Original mode of payment 
Contact Number(800) 646-9466

Winners Return Conditions

The merchandise purchased from the Winners store or the website must be returned under the following points:

  • The original condition of the returns must be maintained. 
  • The item must be in a resalable condition, otherwise, returns will be rejected.
  • Product must be in a resalable condition, otherwise, returns will be rejected.
  • The return process may be denied if tags are not attached.
  • Return merchandise with gift receipts can be exchanged or store credit will be issued.

If you prefer not to receive a cash refund, you can opt for a Gift Card instead. Winners Gift Card is a valuable gift that does not expire.

What are Winners Return Methods?

Winners Refund Policy offers two return options, with the first being to return the product for a full refund.

In-Store Returns

Winners stores allow their customers to return or exchange their purchased items with the retailer in a single transaction. The only requirement is to maintain the product in its original condition. Secure all tags, provide original packaging for item return, supply original receipts, and avoid sending store-purchased items by mail. 


Winners Online Return Policy

  • The products purchased from the Winners website should be sent to the Returns Department for processing.
  • The product you wish to return should be packed securely
  • The original packaging and packing slip should be provided together if possible. 
  • Ensure that the material has not been damaged.
  • Submit a valid reason why you want to return.
  • If you receive an extra product with the original product, simply return it with the product to claim a full refund.
  • It is necessary to have the Return Label with the return package.
  • The return label should include the product’s shipping address and be attached to the returns.

What is Winners Exchange Policy?

Buyer can now conveniently exchange items by visiting the Winners store at any location. The original receipt is required to maintain the product’s pristine condition. The product can be exchanged or swapped. 

To exchange an item, you must provide the item number, description, and the amount, including the item’s number, description, and the number of items you wish to exchange.

  • This ensures a smooth exchange process and avoids any issues.
  • The price difference in your bank account is either charged or credited.

Winners Refund Policy

Winners refund policy is straightforward and depends on the payment method used to purchase the refund. The Return Department will handle returns once you confirm that your product will be received.

Once the process is completed, a refund will be sent to you. The item can be returned with the original receipt for a full refund under the original payment method. The product can be returned without a receipt if accompanied by a government-issued photo ID. Your refund will be processed as a Gift Card.

A refund will be granted for a returned item if it is still in its tags, the original receipt is presented, and the return is submitted within ten days. Cash payments can result in a cash reimbursement.

When you make a payment using a credit or debit card, your refund will be credited to the card you used to make the payment. If you request a gift card from Winners, return an item without a receipt, or return an item handed in exchange for the gift receipt, you may receive reimbursement for your return purchase.

If the product is still available, the seller can offer an exchange via tender using the initial payment method for a gift card that can be used in the future.

Exceptions of Winner Return Policy

  • Products damaged due to misuse or wear signs.
  • Products not tested.
  • Certain categories: fragrances, beauty products, socks, free clothing.
  • Alternated or unreadable serial numbers.
  • Items not included in the box.
  • Fragile items and hygiene-related items.
  • Cosmetics like lipsticks, makeup, lotions.
  • Lingerie, undergarments, socks, and swimwear.
  • Jewelry disposable items if packaging has been removed.
  • Toiletries, fragrances, cosmetics.
  • Mattresses, bedding, bath products, comforters, duvets, bathrobes, towels.

What is Winners Limitation Return Policy?

Winners has certain restrictions regarding the item you can return. If the item you are returning does not meet the policy’s requirements, it may not be accepted and you may not be eligible for a refund. Items that are not in a saleable state cannot be accepted for return. The product may suffer harm if the winners refuse to accept it.

What is Winners Return Policy Without a Receipt?

Winners only allows products to be returned with a valid receipt. If you return a product without a receipt, the company may reject your returns. If you return a product without a Register Receipt, a valid government-issued Photo ID will be required. The refunds will be issued in the form of a Gift Card. Returns may be rejected or limited in certain instances while the product is being returned.

Winners Gift Card Policy

The gift card balance can only be redeemed for merchandise at Winners, HomeSense, or Marshalls stores in Canada, cannot be redeemed for cash unless required by law, and is subject to store return policy.

The winner’s gift card can be used online, but it cannot be used online if it lacks a CSC and must be brought to a local store. If you use a gift card at the time of payment then you can return it beyond ten days, and no issues arise.

Winners Holiday Return Policy

The Winners holiday return policy allows customers to return purchases made between October 30 and December 24, 2023, until January 8, 2024.

Contact Details

The customer service number is (800) 646-9466, and the headquarters number is +1 905 405 8000.

Winners Store Hours

You can use the Store Locator on the Winners’ website to know about the location and store hours of the winners. 

Social Media Handles


They offer ten days to receive a refund for purchases, including original receipts and product tickets. Refunds are given as tenders, and customers can gift cards the desired amount. If validity extends beyond ten days, no issues arise.

If HomeSense isn’t convenient for a return, alternative stores like Winners or Marshalls can accept returns on HomeSense products.

Bras can be returned within 10 days of purchase, with the original receipt and tags attached. If returning without a receipt, a valid government-issued photo ID is required. Refunds will be credited as a Gift Card.

The product must be in brand-new condition and washed Lulus apparel cannot be returned.

Damaged items are not eligible for returns, but if the purchase was damaged upon arrival, it may be different. To address this, contact the retailer’s customer service for assistance.

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