Macy's Return Policy

Macy’s Return Policy 2024 | Exchange & Refund Explained

Macy’s Return Policy allows you to return for most of their products within 90 days of purchase, if you didn’t get the exact thing you wanted or were dissatisfied with the purchase.

Macy’s Return Policy:

Macy’s backstage products must be returned within 30 days of purchase. If you purchase Last Act merchandise, Macy’s will not accept your return on that product. Eyewear must be returned within 30 days of purchase. Jewelry and dresses can be returned within 60 days of purchase or delivery.

Details of Macy’s Returns:

Information Details 
Website Macy’s
Return mediumIn-store  & Online
Refund methodOriginal form of payment 
Refund TimeCredit Card: 2-3 Days
Debit Card: 7 Days
Exchange mediumIn-store  & Online
Contact 00 1 513-573-7912

Macy’s Return Conditions:

  • If the product was not in its original condition, Macy will not accept your product.
  • Product must be unused and undamaged.
  • Macy does not accept the return if the product has no sale tags.

Return Methods at Macy:

Macy’s allows its customers to return their product by visiting the store or by mail. They opt according to their ease.

Macy's Returns

Macy’s Return In-store:

If you purchased the product from their store or website, you can easily make a return at the store. However, if you purchased the product from the retail store you need to visit the store to make a return.

You just need to bring back your product at the store accompanied by proof of purchase. Your product must be in its original condition. If you need help you can ask the store employees, store executives will be happy to help you.

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Macy Returns via mail:

You can also return your products through mail. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage.

  • First you visit their website to start your return.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.
  • Ship the box back to the Macy’s retail store.

Macy will then initiate your return process within 14 days of receiving the product. Contact the customer support department for any query.

Macy’s Exchange Policy:

Macy’s Return policy is quite generous, if customers do not receive the product that they want or they are not happy with the purchase they can exchange or return their product at Macy.

Macy allows its customers to exchange their product within 90 days of purchase. But in case of receiving the damaged or defective product the exchange will be possible for an identical item. You can return or exchange an item both in-store and by mail.

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Macy’s Refund Process:

After receiving your product, Macy initiates your refund process and then verifies that either you are eligible for refund or not. Refunds will take place in the original method of payment you used initially. The refund processing time can vary depending on the payment method used.

  • If the purchase was made with a credit card, it may take 2 to 3 business days for the refund to be credited back to the credit card.
  • If the purchase was made with a debit card, it may take up to 7 business days for the refund to be credited back to the card.
  • If you paid for the item using cash or check, refunds will usually be issued immediately in the form of a Macy’s gift card or a Macy’s credit card.
  • Moreover, if the product was purchased during a sale or promotion, or the product was shipped back to Macy then refunds may take longer.

Return/Exchange Period for Different Products:

  • Area rugs can be returned within 7 days of purchase.
  • Designer merchandise (e.g., Gucci, Long champ, and Tous) must be returned within 14 days of purchase.
  • Apple products must be returned within 14 days of purchase.
  • Gowns, fine jewelry, bridge jewelry, and watches must be returned within 60 days of purchase.
  • Eyewear must be returned within 30 days of purchase.
  • Tech Accessories must be returned within 14 days of purchase.

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Exceptions of Macy’s Returns:

  • Beauty box: Macy does not accept the return or exchange of these products.
  • Bridal Salon by Demetrio: all the items are final sale and not eligible for return or exchange.
  • Bonus Gifts: if you purchase the product with a bonus, you must provide that bonus at the return time.
  • Gourmet food and wine are non-returnable.
  • Fur vault must be returned within 30 days of purchase.
  • Macy does not accept the return of live plants.
  • Finish line products must be returned within 45 days of purchase.
  • Designer’s brands (Burberry, Gucci, Longchamp, Louis Vuitton, and Tous) have a 14 days return window.
  • Apple products must be returned within 30 days of purchase but iPhone must be returned within 14 days of purchase.

Order Cancellation Policy at Macy:

If you want to cancel your order, then Macy gives you 30 minutes to cancel your order if you purchase from website. Macy offers its customers 15 minutes to cancel or change the order at the store.

Keep in Mind

It is not guaranteed by Macy, once it has been received. You are also not eligible to cancel your order if your product has been dispatched for delivery.

Macy Store Timings:

The store hours of Macy’s in the United States (US) are as follows:

DayOpening TimeClosing Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM9:00 PM
Sunday11:00 AM8:00 PM

Contact Details:

Customers can contact through mobile apps, website or phones. You can send an email at [email protected]. Customers can call by dialing 00 1 513-573-7912.

Macy’s Social Media Handles:

FAQs:

In case of receiving the damaged or defective product you should contact the customer support department as soon as possible according to Macy’s Return Policy. They will help you to return the product. 

Yes, you can but the process is different. You have to pay in return. For more queries you can contact our customer support department.

Yes, you can return the product and your refund will be issued in the form of store credit.

Special order products, backstage items, alexander London custom orders, food, Last Act merchandise, beverages and live plants are non-returnable.

You have to wait 7 business days to get your refund, refund time varies depending on the payment method you used initially.

Absolutely yes, you can return your product at Macy’s retail store. You just need to bring back the product at the store.

Yes, you can make your return without a receipt. First store executives will try to locate your order. If they can’t find them they will offer you a store credit for the lowest selling price in the past 180 days.

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