Aritzia Return Policy

Aritzia Return Policy 2026 | Policy & Refund Rules

Shopping online or in-store at Aritzia should be a stress-free experience, and that includes the return and exchange process. Whether you changed your mind or received an item that didn’t meet expectations, Aritzia offers a structured return policy designed to make the process easy and efficient. Customers have up to 30 days from the shipping date to request a return.

To support environmental goals, Aritzia has eliminated paper invoices. Customers must use their Shipping Confirmation or E-Receipt as proof of purchase when initiating returns via the online portal or instore.

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Return Peried

30 Days

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Exchange Time

30 Days

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Refund Process

5-10 Days

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Shipping FEE

Non-refundable

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Details of Aritzia Returns

Information Details 
Website Aritzia 
Return time30 Days
Return medium In-store & Online
Exchange medium In-store & Online
Refund method Original payment method
Contact 1-855-274-8942

What are Return Methods at Aritzia?

  • Online
  • In-store

Aritzia Online Return Policy

To return your items via mail, log in to your Aritzia account and navigate to your Order History. Please refer to the carrier website and the available return drop-off locations. Please follow the instructions on the Return Confirmation page to pack and ship your return. When your refund is processed, Aritzia email you right away and let you know. Please allow 5 to 10 business days for your refund to be processed.

  • Navigate to the Order Tracking page and input your Order Number and Order Email, or access Order History while logged into your Aritzia account.
  • Select the “Start Return” button next to the eligible order you wish to send back.
  • Input the specific return quantity and select the valid reason for return from the dropdown menu.
  • The system automatically generates a Return Label and sends it directly to your registered email address.
  • Note that you can only create one Return Label per order via the self-serve portal.
  • Ship the package via DHL to the address that appears on the Return Label.

How to Retuen Items In-store?

To return or exchange an item at an Aritzia store, follow these instructions:

Aritzia Store Locator allows users to easily locate the nearest store. Visit the store and ask a staff member to process your return request. Aritzia merchandise can only be returned or exchanged in-store at the same store where it was purchased, ensuring that the original purchase is the only option.

Aritzia Return Policy

What Are the International Return Fees by Country?

CountryFees
United Kingdom£10
AustraliaAU$20
Europe (Germany, France, etc.)€10
New Zealand$20 NZD

Aritzia Exchange policy

Aritzia has a unique and easy exchange policy. You can exchange items to Aritzia if you purchased them in person from a store. You can only exchange your items within 30 days of your original purchase. The staff will facilitate you with the exchange service. You cannot make an exchange of personalized orders. If you need more assistance, please call the customer service department.

Aritzia Return Policy Conditions

  • To return an item to Aritzia, ensure it has not been washed, worn, or damaged.
  • The original tags have been attached.
  • The returned product must have a valid receipt.
  • Shoes must be in original box.

Aritzia Refund Policy

Refunds are issued to the original method of payment used during checkout on Aritzia.com. The standard Aritzia refund processing time is 5 to 10 business days after the package is received. An email confirmation is sent immediately once the return has been successfully processed. Actual posting to your account depends on your specific bank or credit card provider’s schedule.

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Aritzia Return Policy Exceptions

Aritzia return policy may seem straightforward, but some items cannot be returned regardless of the attempt.

  • Aritzia does not accept returns for certain items that are considered “final sale.”
  • Sale items marked at 50% off or greater
  • You cannot make a return of personalized products.
  • Intimates cannot be returned.
  • You are not allowed to make a return of hosiery.
  • You are not eligible to make a return of gift cards.

Aritzia Order Cancellation Policy

If you submit your order before you’re ready, we’ll do our best to assist you. Orders can be canceled within 30 minutes of online placement, but only when the delivery status is incomplete. If your order is within the 30-minute window, you can call at 1-855-274-8942 or contact them using live chat.

If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Aritzia Return Policy Without a Receipt

Aritzia has eliminated paper invoices to reduce environmental impact, so physical receipts are not required. Your Shipping Confirmation email and digital E-Receipt serve as the official proof of purchase for all transactions.

Aritzia Faulty Returns Policy

You can contact Aritzia customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.

Aritzia Contact details

You can contact the Aritzia Customer Service team on their website and have a chat with their agent, or you can email them at service@aritzia.com.You can also call Aritzia customer support at 1-855-274-8942.

Aritzia Customer Service hours

You can call Aritzia’s customer service department from 6:00 AM to 9:00 PM PST, Monday through Sunday.

Social Media Handles

FAQs:

Can I return products after 30 days?

The policy states that items purchased online from Aritzia cannot be returned after 30 days. The window for items purchased in-store is even shorter.

Can I return used products to Aritzia?

No, you are not eligible to return used products or if the product has no tags. 

In how many days can I get a refund?

Your refund will be issued within 5 to 10 business days. Refunds will be issued in the form of the original payment method.

Conclusion

In conclusion, understanding Aritzia return policy is the key to a seamless shopping experience. Whether you’re eyeing those fashion-forward pieces online or making a statement in-store, knowing the ins and outs of their return and exchange procedures empowers you to make the most of your Aritzia purchases.

With specific timeframes for returns and various options for refunds or store credits, Aritzia ensures that your style satisfaction remains a top priority. So, shop with confidence, knowing that Aritzia has your back, and you can easily navigate their return policy to keep your wardrobe fresh and stylish.

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