Aritzia Return Policy

Aritzia Return Policy 2024 | Easy Refund & Exchange

Discover the secrets of Aritzia return policy your style safety net. Get the easy lowdown on returns, refunds, and exchanges. Get your refund back.

Aritzia Return Policy

The Aritzia return policy is based on the method of purchase and whether the items were regular-priced or final sale. The method of returning items to Aritzia depends on the method of purchase, whether online or in-store. Aritzia return policy for online purchases is to return items at full price within 14 days of shipping for a full refund.

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You can return your item within 30 days of shipping for a refund in the form of an eGift card. You are allowed to make a return of in store purchases within 10 days to get a full refund. If you make a return of in store purchases within 21 days then you will get a refund in the form of store credit.

Details of Aritzia Returns

Information Details 
Website Aritzia 
Return timeOnline:14 Days (Full Refund), 30 Days (Store Credit)
In Store:10 Days (Full Refund), 21 Days (Store Credit)
Return medium In-store & Online
Exchange medium In-store & Online
Refund method Original payment method
Contact 1-855-274-8942

Methods to Return at Aritzia

  • Online
  • In-store

Aritzia Online Return Policy

To return your items via mail, log in to your Aritzia account and navigate to your Order History. Please refer to the carrier website and the available return drop-off locations. Please follow the instructions on the Return Confirmation page to pack and ship your return.

  • The sender will provide you with a return label via email along with any necessary shipping documents.
  • Securely pack your items in a box and attach the Return Label, ensuring the previous label barcode is completely covered.
  • The deadline for sending items is 30 days after receiving the shipping confirmation and e-receipt email. Aritzia will process your return within seven to ten business days after receiving the package.
  • To initiate a return for multiple orders, contact the Aritzia concierge at 1-855-274-8942.
Aritzia Return Policy

Aritzia In-store Return Policy

To return or exchange an item at an Aritzia store, follow these instructions:

Aritzia Store Locator allows users to easily locate the nearest store. Visit the store and ask a staff member to process your return request. Aritzia merchandise can only be returned or exchanged in-store at the same store where it was purchased, ensuring that the original purchase is the only option.

You have a 10-day period from the date of purchase to request a refund in the same way you initially paid. If you miss the 10-day window, you can still return or exchange your items within 21 days for store credit or exchange.

Aritzia Exchange policy

Aritzia has a unique and strict exchange policy. You can only exchange items to Aritzia if you purchased them in person from a store. You can only exchange your items within 21 days of your original purchase. The staff will facilitate you with the exchange service. You cannot make an exchange of personalized orders. If you need more assistance, please call the customer service department.

Aritzia Return Policy Conditions

  • If the item was on sale with a discount less than 50% off, customers can return it within 14 days for a refund in the form of an eGift card. 
  • Aritzia does not provide refunds or exchanges for items purchased online during sales or during online purchases. 
  • To return an item to Aritzia, ensure it has not been washed, worn, or damaged.
  • The original tags have been attached.
  • The returned product must have a valid receipt.

Aritzia Refund Policy

The Aritzia Refund policy is strict, requiring online purchases to be returned within 14 days of the shipping date for a refund. After 30 days of online purchase, you can return items for store credit, but only after this point. If you want to return the product that you purchased during sale, you will only get a store credit and you have to return the product within 14 days of delivery.

When returning store-purchased items, it is essential to return them to the original store where they were purchased. The refund can be processed within 7 to 10 days, but only in the same payment method used for the original purchase. If you miss the 10-day window, you can return the items within 21 days for a refund in store credit.

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Aritzia Return Policy Exceptions

Aritzia return policy may seem straightforward, but some items cannot be returned regardless of the attempt.

  • Aritzia does not accept returns for certain items that are considered “final sale.”
  • You are not allowed to make a return of face masks.
  • You cannot make a return of personalized products.
  • You cannot make a return of bodysuits.
  • Intimates cannot be returned.
  • You are not allowed to make a return of hosiery.
  • You are not eligible to make a return of gift cards.

Aritzia Order Cancellation Policy

If you submit your order before you’re ready, we’ll do our best to assist you. Orders can be canceled within 30 minutes of online placement, but only when the delivery status is incomplete. If your order is within the 30-minute window, you can call at 1-855-274-8942 or contact them using live chat.

If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Aritzia Return Policy Without a Receipt

To make a successful return you must have to submit the proof of purchase or receipt at Aritzia. Without a receipt there are more chances that your return will be rejected. 

Aritzia Faulty Returns Policy

You can contact Aritzia customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.

Aritzia Contact details

You can contact the Aritzia Customer Service team on their website and have a chat with their agent, or you can email them at [email protected]. You can also call Aritzia customer support at 1-855-274-8942.

Aritzia Customer Service hours

You can call Aritzia’s customer service department from 6:00 AM to 9:00 PM PST, Monday through Sunday.

Aritzia Store hours

The store hours of Aritzia in the UK are available in the following table:

DayOpening TimeClosing Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM8:00 PM
Sunday10:00 AM5:00 PM

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Can I return products after 30 days?

The policy states that items purchased online from Aritzia cannot be returned after 30 days. The window for items purchased in-store is even shorter. The deadline for returning is 21 days.

Can I return used products to Aritzia?

No, you are not eligible to return used products or if the product has no tags. 

In how many days can I get a refund?

Your refund will be issued within 7 to 10 business days. Refunds will be issued in the form of the original payment method.

Does Aritzia offer free returns?

Aritzia returns are free within the United States for users who are signed into their Aritzia account.


In conclusion, understanding Aritzia’s return policy is the key to a seamless shopping experience. Whether you’re eyeing those fashion-forward pieces online or making a statement in-store, knowing the ins and outs of their return and exchange procedures empowers you to make the most of your Aritzia purchases.

With specific timeframes for returns and various options for refunds or store credits, Aritzia ensures that your style satisfaction remains a top priority. So, shop with confidence, knowing that Aritzia has your back, and you can easily navigate their return policy to keep your wardrobe fresh and stylish.

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