Madewell Return Policy

Madewell Return Policy 2024 | How To Get Refund Easily?

Madewell Return Policy is made very convenient as it allows its customers to return their product within 30 days of purchase. You can make a return in-store and online. The return product must be in its original condition and its original packaging.

Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition. The product must be returned along with a receipt or any proof of purchase. All the tags must be intact with the product.


Details of Madewell Returns:

Return time30 days
Return methodIn-store and online
Refund period3 to 5 business days
Exchange methodIn-store and online
Contact 434 385 5792

What are the return methods at Madewell?

Customers can make a return both in-store and online. You can opt any of the one option whichever seems convenient to you.

In-store returns to Madewell:

Returning to a store is one of the fastest and easiest ways. First you need to find the nearest Madewell store. You just need to bring back your product at the store along with a receipt and valid ID photo issued by the government. You are allowed to make a return in-store within 30 days of purchase.

Visit the help desk and store representatives will inspect your product and then you can make a return at the store. They will be happy to help you. You will have to give a reason why you want to return the product. Don’t forget to take a receipt or any proof of purchase, or gift receipt with you.

Madewell Return Policy Online:

To return your product via mail to Madewell, follow given steps:

  • Go to the website Return and follow given instructions to make a return.
  • Then go to your order section.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • You will get a confirmation email with a return shipping label.
  • You will have to pay a $7.50 shipping fee or it will be deducted from your refund.
  • Pack the product properly in the box and affix the return label on the top of the box.
  • Send the box back to the Madewell retail store at the given address.

Madewell Address

Attn: Madewell Returns
8150 Industrial Blvd.
Breinigsville, PA 18031

As per Madewell return policy, online returns are not free. You will have to give money in return.

Madewell Returns

What is Madewell International Return Policy?

If you live outside the US and made a purchase from their website, as Madewell wants customer satisfaction and you are not satisfied with the purchase then you can initiate a return after 48 hours of the delivery.

As per Madewell return policy, international returns cannot be requested until 48 hours post-delivery. You can reach us out at [email protected] to initiate a Return Merchandise Authorization. You will still need to pay return shipping charges.

What are Madewell Return Policy Exceptions?

There are the following products that can’t be returned to Madewell:

  • Final sale items cannot be returned to the Madewell.
  • You are not eligible to make a return of monogrammed items.
  • Personalized products cannot be returned to Madewell.
  • Vintage items are not accepted at Madewell.

What is Madewell exchange policy?

You have 30 days to exchange your product at Madewell. You can make an exchange both in-store and via mail. According to Madewell return policy, the exchange will be possible if your product must be in its original condition. If you want to exchange your product first you need to return your product and then place a new order.

Madewell does not accept your product for an exchange if it is damaged or unsealed. Furthermore, you cannot exchange used products at Madewell. Due to unavailability of the product, the company has a right to deny exchange.


What is Madewell Refund Policy?

Madewell has a very generous return policy. You can return or exchange your product easily or get your refund. After receiving your product, Madewell will assess your order quality and check whether you are eligible for refund or not, then they will initiate your refund process. If your order is found good on quality terms, you will receive a confirmation via email when your refund has been processed.

Refunds will take place in the original method of payment you used initially. You will receive your refund within 3 to 5 business days. Refund process can vary depending on the payment method used by the customers. You will get a refund on your credit card if you used your credit card at the time of purchase. Shipping fee and other handling charges are non-returnable.

Madewell Refunds

What are Madewell Return Conditions?

  • All the return items must be unopened and in their original condition.
  • If you want to exchange an item, your item is being exchanged for the same item type.
  • If you paid with the cash your refund will be issued in the form of Cash.
  • If you want to return swimwear, bodysuits, and intimates then all the original tags and protective liner must be attached to the product.

What is Madewell Return Policy without Receipt?

If you want to return an in-store purchase that you have made by Cash, then original receipt is necessary. You will need a gift receipt if you want to return or exchange those products that you received as a gift. If you want to return online purchases by visiting the store then you must submit a return packing slip of each order you are returning.

Madewell Store Timings:

The store hours of the Madewell in the US are 10:00 AM to 8:00 PM from Monday to Saturday.

Sunday timings: 11:00 AM to 2:00 PM and 3:00 PM to 7:00 PM.

Madewell Contact Details:

You can reach out at by sending an email at [email protected] or [email protected]. You can call the customer service department at 434 385 5792. You can contact us by Fax at 434 385 5754. Tweet @askmadewell.


Customer Service Hours:

You can call 24 hours a day, 7 days a week. The customer representative is available all the time for you. Tweet from 7:00 AM to 12:00 PM ET, Monday thru Sunday.


Madewell offers a return window of 30 days. You must return your items within 30 days of purchase along with the receipt.

No, you cannot return worn items to Madewell. The product must be returned in its original condition as you have received.

Your refund will be processed within 3 to 5 business days in the original form of payment.

No, you cannot make a return without a receipt at the Madewell. To get a refund you will need to provide the original receipt.

Yes. You will have to pay $7.5 as a return shipping charge. However, the return shipping is free for Madewell inside members.

The product must be returned in its original condition if you have opened your product and still in its new like condition then you can return your product to Madewell.

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