Cos Return Policy

Cos Return Policy 2024 | Terms & Conditions Explained

If you are not satisfied with the purchase, or have not received the product that exactly you want, Cos Return Policy allows its customers to return a product. Cos has a different return window for in-store and online purchases. The product must be returned within 14 days of delivery.

For in-store returns Cos has extended its return window, you are allowed to make a return within 45 days of purchase. If you want to return an online purchase at the Cos store then they will not give you a refund.

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Details of Cos Returns:

Information Details 
Website Cos 
Return time 45 days for in-store return
14 days for online return.
Return  mediumIn store and online
Exchange method In store and online
Refund mode Original mode of payment 
Contact +46 844 682 600

Return Methods at Cos:

To return a product to Cos, customers can choose to bring back their product by mail or in person at any outlet stores.

Cos In-store Return Policy:

Firstly, you will need to find the nearest Cos’s store. Go to the store. Bring the item to the store with its original receipt that you got with your order. Fill out the return form. Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Cos will not accept the product if it is damaged, used or washed. The product must be returned within 45 days of purchase.

Cos Returns

Cos Online Return Policy:

If you want to return your product online, your product must reach at Cos within 14 days of delivery. You need to follow the given steps to make online return:

  • Go to the UPS website and follow given instructions to make a return.
  • You will have to pay a $25 return fee or it will be deducted from your refund.
  • Then go to your order section.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • You will get a confirmation email once the return process is complete.
  • Pack the properly in the box and affix the return label on the top of the box.

Cos Return Policy for Flammable Products:

There is no harm in the usage of those products but due to the some content they consider as a Dangerous goods. Dangerous products include perfumes, nail polish, nail polish remover and spray cans. As all the Cos beauty products are test proven and you can use them without any worry.

The products are flammable due to which they require different transportation services. The box of those products has a square symbol, and these products must be packed in those boxes. Mail the product through special transportation. Fill the box with papers or cutouts to keep the product in one place. Attach a new label if the previous label is missed from the box.

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Cos Exchange Policy:

You are allowed to make an exchange at Cos. If you want to exchange sale items then you have 14 days to make an exchange. You can exchange the product equal to the same price of the previous or higher value, but you have to pay the difference.

As per Cos return policy, in store purchases can be exchanged at the store and online purchases can be exchanged via mail. You are allowed to make an exchange both in store and online within 14 days of purchase. If you need more assistance, please contact the Cos customer service department.

Cos Return Policy Conditions:

  • The item must be returned within the given time period.
  • The item which you want to return must be in its original condition, unused, unwashed and not broken.
  • If you received the damaged product by the company then you can make a return of that product otherwise you are not eligible.

Cos Refund Policy:

After receiving your product, Cos will initiate your refund process and then verify that either you are eligible for refund or not. Refunds will take place in the original method of payment you used initially. Your refund will be credit back to your account within 7 to 14 business days.

The refund processing time can vary depending on the payment method used. Your refund will be issued in the form of store credit if you paid using a gift card. Shipping and other handling charges are non-refundable. The return item must be in its original condition, it should be undamaged, unworn and unused.


Gift Return Policy at Cos:

You can make a return gift purchase at Cos. You are eligible to make a return of gift returns or exchange but you have to submit the gift receipt that proves your purchase. Your refund will be issued in the form of store credit according to Cos Return Policy. 

Cos Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the Cos in the UK are provided in the following:

DayOpening TimeClosing Time
Monday10:00 AM07:00 PM
Tuesday10:00 AM07:00 PM
Wednesday10:00 AM07:00 PM
Thursday10:00 AM07:00 PM
Friday10:00 AM07:00 PM
Saturday10:00 AM07:00 PM
Sunday11:00 AM05:00 PM

Cos Contact Details:

You can call us at +46 844 682 600. Cos customer service is provided in English. Send an email at [email protected]. Web Call through the internet. For more details please visit Cos’s official website.

Cos Customer Service Hours:

You can content Cos customer service in following hours of the day.

DayWeekdays (CET)Weekends (CET)
Monday09:00 AM10:00 AM
Tuesday09:00 AM10:00 AM
Wednesday09:00 AM10:00 AM
Thursday09:00 AM10:00 AM
Friday09:00 AM10:00 AM
SaturdayClosed10:00 AM
SundayClosed10:00 AM

Cos Social Media Handles:


In how many days can I make a return at Cos?

Cos offers different return windows for in store and online return. If you want to make an in store then you have 45 days after the date of purchase. Online return can be made within 14 days of delivery as mentioned in Cos Return Policy. 

When will I receive my refund?

Your refund will be issued within 7 to 14 days. Refunds will be issued in the form of the original payment method.

Does Cos offer free returns?

No, Cos does not offer free return, you will have to pay return shipping fee.

Can I make a return without a receipt?

No, you are not allowed to make a return without a receipt, Cos does not accept the return if you return your product without receipt or proof of purchase.

Can I make a return of opened products at Cos?

No, Cos does not accept the return of opened products. The product must be returned in its original condition as you have received.

How much are the return shipping charges?

You will have to pay $25 as a return shipping charge.

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