Loft return policy permits customers to return items within 30 days, with exceptions made beyond this timeframe. LOFT offers mail-in returns for unused, unclean, and faulty products within 30 days, proof of purchase is provided. Return must be unwashed and unworn items. You can make a return with or without the receipt, but it’s beneficial to return with the receipt.
Details about LOFT Returns
|In-store & online
|Original Payment method
Return Methods at LOFT
LOFT items can be returned via mail or in-person at a LOFT store. LOFT stores require items purchased to be returned to the store. LOFT outlet stores are the only locations where items purchased must be returned. Online items should be returned at a LOFT store, not at a LOFT outlet store.
LOFT In-store Return Policy
The store locator is utilized for in-store returns, allowing users to locate their most convenient store location. LOFT store purchases are exclusively eligible for return within LOFT stores. To return LOFT products in-store, visit a nearby LOFT store by entering the zip code and follow the steps provided.
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LOFT Online Returns
You have two options for returning LOFT items by mail: use the prepaid shipping label or mail it yourself. The USPS is the only method for shipping items with a prepaid label, and items for exchange cannot be mailed. The instructions for each option are provided in the article.
Mail with Return Label
Mail without Return Label
LOFT Refund Policy
LOFT typically refunds to the original payment method, but it may take some time for the company to process your return. Banks typically take longer to process and post transactions, resulting in credit not appearing until the next billing cycle for your credit card.
LOFT will refund the original payment made with a credit card, but shipping and handling costs are not refundable for purchases made using a credit card. The refund will be made in cash or check, and the gift will be a store credit.
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LOFT Exchange Policy
LOFT offers a Quick Exchange Policy, which is ideal for customers who require a different size or color. To contact the company, dial 1-888-LOFT-444. The exchange process is restricted to in-store purchases within 30 days for actual exchange. After a 30-day period, only a store credit will be issued.
LOFT Return Policy Exceptions
LOFT Return Policy without a Receipt
LOFT accepts returns without a receipt, but refunds will not be issued in the original payment method. If you made a return without a receipt, then your refund will be issued in the form of the store credit. You have to show an ID card issued by the government to make a return without a receipt.
LOFT Return Policy after 30 Days
LOFT is a company that accepts returns after 30 days. The item can be returned as long as it is unwashed and unworn. The original payment method will not be fully refunded. If you make a return after 30 days then your refund will be issued in the form of the merchandise credit equal to the lowest selling price of the product.
Gift Card Policy
Gift Cards can be purchased at various Ann Taylor, LOFT, Factory, or Outlet stores, and come in various denominations such as $25, $50, $75, $100, $150, $200, $250, $500, and $1000. E-Gift Cards are purchased securely through their partner vendor, CashStar, and can be completed by clicking on the provided link.
LOFT Gift Cards and E-Gift Cards are available for free shipping and can be redeemed both online and in-store. If you make a return that you purchased using a LOFT gift card then your refund will be issued in the form of the merchandise credit. If you have lost the gift card then LOFT is not responsible to redeem your cash or card.
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