Loft Return Policy 2026 | Rules & Time Limits

Loft return policy permits customers to return items within 30 days, with exceptions made beyond this timeframe. LOFT offers mail-in returns for unused, unclean, and faulty products within 30 days, proof of purchase is provided. Return must be unwashed and unworn items. You can make a return with or without the receipt, but it’s beneficial to return with the receipt.

Return Peried

30 Days

Exchange Time

30 Days

Refund Process

Depends

Shipping FEE

Non-refundable

Details about Loft Returns

Information	Details
Website	LOFT
Return time	30 Days
Return medium	In-store & online
Exchange medium	30 Days
Refund mode	Original Payment method
Contact Number	1-888-563-8444

What are Return Methods at Loft?

LOFT items can be returned via mail or in-person at a LOFT store. LOFT stores require items purchased to be returned to the store. LOFT outlet stores are the only locations where items purchased must be returned. Online items should be returned at a LOFT store, not at a LOFT outlet store.

Loft In-store Return Policy

The store locator is utilized for in-store returns, allowing users to locate their most convenient store location. LOFT store purchases are exclusively eligible for return within LOFT stores. To return LOFT products in-store, visit a nearby LOFT store by entering the zip code and follow the steps provided.

To proceed with the return process, it is recommended to locate a nearby LOFT store.
The original receipt needs to be collected and taken to a nearby store.
To process a return, visit the customer service desk, provide the items and purchasing slip to the store official.
The return product must be returned in its original condition and must fulfil the LOFT’s return requirements.

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How to return Loft Items Online?

You have two options for returning LOFT items by mail: use the prepaid shipping label or mail it yourself. The USPS is the only method for shipping items with a prepaid label, and items for exchange cannot be mailed. The instructions for each option are provided in the article.

Mail with Return Label

To obtain a prepaid label, visit the LOFT website’s Customer Service page and click on the return policy section. A link will be provided to initiate the return process.
Click on the prompt to enter purchase order number and email.
After inputting your information, print your return label and ensure you have printed out your invoice return.
Pack your items and include the return invoice, ensuring they are in original condition with no signs of wear or tear.
To ensure a smooth return process, close the package after packing the item or items to be returned and secure the prepaid shipping label to the outside, ensuring no other shipping labels are visible to avoid confusion.
Drop the package at your preferred USPS location, and $9.95 will be deducted from your return credit amount.

Mail without Return Label

To print your return invoice, visit the Customer Service page on the LOFT website after submitting your order number and email address. Pack items in their original condition, ensuring no wear or tear marks. Close the package and prevent items from falling out.
After properly packaging items, choose a carrier like UPS or FedEx, as these are reliable options.
The USPS can still be used without a prepaid label, but it is not mandatory in this case.
Send your package at the given address:

LOFT Online Store 1901 East State Road 240 Greencastle, IN 46135

International Return Policy

International returns of unworn, unwashed, or defective merchandise are accepted within 30 days of the shipment date with an original receipt. While ESW refunds the merchandise price and any duties paid, a return fee applies and items cannot be returned to physical stores in the US or Canada. To process a return, you must call 614-534-2756 to obtain a Return Merchandise Authorization.

Country	Price in USD
Canada	$25
Mexico	$25
France	$25
Germany	$25
United Kingdom	$25
Australia	$25
Hong Kong	$25
Singapore	$25
Switzerland	$25
Israel	$35
Saudi Arabia	$35
United Arab Emirates	$35
All Other Countries	$35

What is Loft Refund Policy?

LOFT typically refunds to the original payment method, but it may take some time for the company to process your return. Banks typically take longer to process and post transactions, resulting in credit not appearing until the next billing cycle for your credit card.

LOFT will refund the original payment made with a credit card, but shipping and handling costs are not refundable for purchases made using a credit card. The refund will be made in cash or check, and the gift will be a store credit.

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Loft Exchange Policy

LOFT offers a Quick Exchange Policy, which is ideal for customers who require a different size or color. To contact the company, dial 1-888-LOFT-444 (1-888-563-8444). The exchange process is restricted to in-store purchases within 30 days for actual exchange. After a 30-day period, only a store credit will be issued.

Conditions for Returns

Merchandise must be unworn, unwashed, or defective and accompanied by proof of purchase.
Returns received within 30 days of shipment are credited for the price paid; after 30 days, the current selling price applies in the form of a merchandise credit or exchange.
Returns without proof of purchase are credited at the current selling price as a merchandise credit, excluding final sale items.
Final sale merchandise cannot be returned, exchanged, or adjusted.

LOFT Return Policy Exceptions

Online purchases are not eligible for returns at LOFT outlets.
Final sale merchandise cannot be returned.
Swimwear and maternity items are non-returnable.
The item must be in good, wearable condition for potential resale.

LOFT Return Policy without a Receipt

LOFT accepts returns without a receipt, but refunds will not be issued in the original payment method. If you made a return without a receipt, then your refund will be issued in the form of the store credit. You have to show an ID card issued by the government to make a return without a receipt.

LOFT Return Policy after 30 Days

LOFT is a company that accepts returns after 30 days. The item can be returned as long as it is unwashed and unworn. The original payment method will not be fully refunded. If you make a return after 30 days then your refund will be issued in the form of the merchandise credit equal to the lowest selling price of the product.

Price Adjustment Policy

Price adjustments are not available for special promotions, including percentage or dollar-off discounts. However, one price adjustment can be made for full-price merchandise that has been marked down for the first time, provided the request is submitted within 7 days of the original date of purchase. Please note that physical stores cannot process price adjustments for orders placed online.

Gift Card Policy

Gift Cards can be purchased at various Ann Taylor, LOFT, Factory, or Outlet stores, and come in various denominations such as $25, $50, $75, $100, $150, $200, $250, $500, and $1000. E-Gift Cards are purchased securely through their partner vendor, CashStar, and can be completed by clicking on the provided link.

LOFT Gift Cards and E-Gift Cards are available for free shipping and can be redeemed both online and in-store. If you make a return that you purchased using a LOFT gift card then your refund will be issued in the form of the merchandise credit. If you have lost the gift card then LOFT is not responsible to redeem your cash or card.

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What is LOFT Delivery and Shipping Policy

Orders for stock items typically shipped within 1-3 working days from the Netherlands warehouse.
“Made to order” items are produced upon order and take longer to ship.
PostNL, DHL, and FedEx are used for shipping to most European Union destinations.
Delivery times are not guaranteed due to potential customs delays.
Items in stock can be shipped immediately, but “made to order” orders may take longer.

Shipping	Rates
Standard Shipping (Orders under $99)	$8.95
Standard Shipping (Orders $99 or more after discounts)	Free
3-Day Business Shipping (Orders placed after 2 P.M. EST or weekends process the next business day)	$16.95
Next Day Business Shipping (Orders placed by 2 P.M. EST Mon-Fri) (Orders placed after 2 P.M. EST or weekends arrive second business day)	$24.95

Loft Store hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

Contact Details

Please contact them via email at clientservices@loft.com or by phone at 1-888-563-8444.

Loft Customer service hours:

Our customer representative is available Mon – Fri: 8 am to 10 pm EST Sat – Sun: 10 am to 9 pm EST.

FAQs

What is the LOFT Order Cancellation Policy?

LOFT offers a short cancellation window for orders submitted via chat, text, or phone. The company’s business processes aim to save time by processing orders quickly. If you choose In Store or Curbside Pick Up, you cannot cancel your order. However, if you choose not to pick up your order, it will be cancelled after the pick up date.

What is the LOFT price adjustment policy?

Price adjustments are not applicable on special promotions like %’s off and $’s off. One price adjustment for full-price merchandise marked down for the first time can be made within 7 days of purchase. Stores cannot process price adjustments for online orders.

Can I return store purchases via mail to LOFT?

To return store-purchased items, customers must visit the store and the company does not accept returns via mail.

In how many days will I get a refund from LOFT?

The refund process is expected to take up to several days to complete.

Conclusion:

Regarding returns, unworn and defective merchandise can be mailed or brought to stores within 30 days for a refund to the original payment method. International returns are subject to specific fees and processing requirements, while late returns or those without a receipt are generally issued as merchandise credit based on the current selling price. Final sale items are strictly non-returnable and non-adjustable.

Loft Return Policy 2026 | Rules & Time Limits

Details about Loft Returns