Discover Harrods return policy, allowing you to return items within 14 days of purchase. Learn about the easy online return process, refund methods, and more.
Harrods Return Policy
If you are unsatisfied with your purchase or get the wrong size from Harrods, you can easily return it. You can return Harrods item within a 14 days return window from the date of purchase or delivery.
You will have to pay a returning shipping fee. It will be deducted from your refund. You can return our items using an online return portal. All the tags and labels must be intact with the product. Those products will be eligible for return that would be in good and sellable condition.
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Details of Harrods Returns
|In-store & online
|Original payment method
Methods to Return at Harrods
To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Harrods’s return methods for their customers for easy and flexible returns.
Harrods In-store Return Policy
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.
Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. If you buy something using Klarna then it can’t be returned to the store for a refund or exchange.
Online Returns at Harrods
First you visit their official website and login to your account to make an online return. Go to the “Order Return Page”, provide them all the necessary details like order number, email address, billing information and ZIP code.
If you are able to find your order then simply follow the further prompt. Otherwise you need to fill the return form. After completing the form, place the item securely in the original package with a copy of your packing slip. Ship your items back at Harrods store and affix the return label on the top of the box.
Harrods Refund Policy
After receiving your product, Harrods initiates your refund process and then verifies that either you are eligible for refund or not. Normal time period for the refund process is about 10 business days. If you mailed the product then you have to wait more than 10 days. Refunds will take place in the original method of payment you used initially.
Shipping fee and other handling charges will not be refunded. For more queries, please contact our customer support department. They will help you to issue a refund, if you’re eligible.
Harrods Exchange Policy
Unfortunately, there is no exchange policy at Harrods. Customers will have to follow the Harrods return policy if they want to exchange the product. Mail the item back to the Harrods store within 14 days of purchase or delivery, wait until your product is confirmed by Harrods and you get a confirmation email.
It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will be deducted from the customer’s account.
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Harrods Return Conditions
Harrods Return Policy for Faulty Items
If you have received the damaged or defective product, contact the customer service department. You have to provide the necessary details like order number and images of the damage or defective part so that they can assist you.
Harrods Delivery Policy
Orders to the UK will be sent with either DPD or DHL. You will get a confirmation once your order has been dispatched and it may contain a tracking number so that you can track your order. Harrods offer free delivery to the UK customers if your purchase is above £100. This policy does not apply on furniture products.
UK Standard Delivery
It may take 2 to 3 working days to deliver your order. It includes Click & Collect. You will have to pay £5.95, and you will get a free delivery if your order value exceeds £100.
Order Cancellation Policy
If you want to cancel your order, please send your request to our customer service department. We will do our best to satisfy you and assist you to cancel or change your product.
Remember that not all orders can be canceled, including Brand Partner order. If, for whatever reason you are unable to cancel your order please follow our return policy. You can read the return methods given above in this article.
Harrods Return Policy without Receipt
Unfortunately, it is not possible to return your item without a receipt at Harrods. You must bring an original sales receipt or proof of purchase if you want to get a refund for your item.
Gift Card Policy of Harrods
Harrods offer both physical and EGift cards, you can use it to purchase anything from Harrods. Harrods gift cards are valid up to 9 months from the date of delivery and purchase. Gifts cards are non-refundable and you are not allowed to exchange your gift cards.
If you return the product that you purchased using the gift card then your refund will be issued in the gift card. If it is stolen or lost, the company has no responsibility to redeem your cash or card.
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Harrods Contact Details
You can contact the Harrods Customer Service team via the live chat on their website or send an email to [email protected]. You can also send an SMS at +44 (0) 20 7730 1234.
Customer Service Hours
You can contact the Harrods Customer Service team on Monday to Saturday from 10:00 AM to 8:45 PM & Sunday from 11:30 AM to 5:45 PM.
Harrods Store Timings:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
The store hours of the Harrods in United Kingdom (UK) are as follows:
Social Media Handles
What is Harrods Return Policy after 14 days?
You cannot return any item back to Harrods after 14 days. No refunds or exchanges will be made after 14 days.
When will I receive my refund at Harrods?
You will receive your refunds in 7-10 business days.
Can I return my items without a receipt at Harrods?
No refunds at Harrods will be made at Harrods.
Can I return an item I purchased online to a Harrods store?
Yes, you can return your online purchase to the Harrods store, but it depends on the store whether they allow it or not.
Can I make a return of gift cards at Harrods?
No, you cannot make a return of gift cards at Harrods. However if you paid with gift cards then you are allowed to make a return but your refund will be issued in the form of store credit.
In conclusion, Harrods has a clear and straightforward return policy to make sure customers are happy with their purchases. You have 14 days to return an item if you change your mind or if there’s a problem with it. However, you must keep the item in good condition, unused, and with all the tags and labels intact.
You can return items both in-store and online, but exchanges are not an option, so you’ll need to follow the return process. Refunds are typically processed within 10 business days and will be issued in the same way you paid, minus any shipping fees.