Shop confidently with Farfetch Return Policy as Farfetch offers 14-day return timeframe and 6-day refund timeframe.
FARFETCH Return Policy
Have you ever bought something from Farfetch and then changed your mind? You don’t have to worry about it if you want to return, exchange, or get a refund because Farfetch has a highly accommodating policy. The business will accept returns of purchased merchandise within a period of 14 days. The items must be in the same state as when they were first purchased.
When you return the items, include all accessories, boxes, or cases that came with the order in the packaging. You will only receive a refund if the item is damaged or added to the parcel. Used and damaged items won’t be accepted as returns. When returning the items, ensure they have all tags attached, including the original packaging and box.
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If you arrange a collection or drop off your return, ensure it is returned from the country of purchase. Returns from brands and beauty items must be packed separately, with the label attached outside the Farfetch parcel. All documents should be attached to the package. Returns must meet the policy to be accepted.
Details of FARFETCH Returns
|Original Payment Method
|Monday-Friday: 24 hours a day
Saturday-Sunday: 8:00 AM to 9:00 PM EST
|+1 646 791 3768
Farfetch Return Policy Conditions
Ensure the following conditions while returning the items.
Methods to Return at Farfetch
Farfetch Return Policy Online
Return at a drop-off point near you
Book a free returns collection
Farfetch Refund Policy
The refund policy of Farfetch states that it takes 6 business days to process the refunds. The refunds are made in the original mode of payment. The amount might take 14 days to appear in your account, but it might vary depending on your provider. The refunds do not include shipping and delivery expenses. You can also get the refund in Farfetch credit if it’s valid, so that you can shop with it next time.
Refund in Cryptocurrency
If you used cryptocurrency to make the purchase, you can get a refund. Once the return is accepted, the refund will be processed by TripleA at the current exchange rate of the original cryptocurrency. TripleA will send you a confirmation email when your refund has been processed. You must provide the following information to claim your refund from TripleA.
You need to claim the refund within 30 days after receiving the email. Cryptocurrency will return to your wallet the same day you claim the refund.
Farfetch Exchange Policy
Farfetch does not offer exchanges, but you can return some beauty items with the free return service. Make sure the item has not been opened or used. The seals of the packaging must be intact.
Farfetch Return Policy Exceptions
The exceptions made at Farfetch are:
What products is Farfetch offering?
Farfetch offers the following products:
Farfetch Delivery and Shipping Policy
Farfetch delivers its items every day of the week. The shipping and delivery expense varies depending on the service used. A signature is required for orders. Army Post Office (APO), delivery to PO Boxes, and Fleet Post Office (FPO) addresses must be available.
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Farfetch Return Policy without Receipt
You must return your items to Farfetch with all of their packaging. All tags must be affixed. All documents must be present for the returns.
Farfetch Order Cancellation Policy
To cancel the order:
If your order has already been prepared, Farfetch will need help canceling it. But free returns are provided by Farfetch. You will receive a full refund within 14 days if you have canceled your order, depending on your payment provider.
Farfetch Faulty Returns Policy
If any item you received is flawed, defective, in bad condition, or does not match the description on the website, Farfetch will arrange a return for it. A refund will be provided for any defective item by Farfetch.
Tips for Making Returns at Farfetch
Before making a return at Farfetch, remember the following tips:
Farfetch Customer Service Hours
|Monday – Sunday
|Monday – Friday
|8:00 AM – 9:00 PM
|Saturday – Sunday
|8:00 AM – 9:00 PM