Farfetch Return Policy

FARFETCH Return Policy 2024 | Easy Refund & Exchange

Shop confidently with Farfetch Return Policy as Farfetch offers 14-day return timeframe and 6-day refund timeframe.

FARFETCH Return Policy 

Have you ever bought something from Farfetch and then changed your mind? You don’t have to worry about it if you want to return, exchange, or get a refund because Farfetch has a highly accommodating policy. The business will accept returns of purchased merchandise within a period of 14 days. The items must be in the same state as when they were first purchased.

When you return the items, include all accessories, boxes, or cases that came with the order in the packaging. You will only receive a refund if the item is damaged or added to the parcel. Used and damaged items won’t be accepted as returns. When returning the items, ensure they have all tags attached, including the original packaging and box.


If you arrange a collection or drop off your return, ensure it is returned from the country of purchase. Returns from brands and beauty items must be packed separately, with the label attached outside the Farfetch parcel. All documents should be attached to the package. Returns must meet the policy to be accepted.

Details of FARFETCH Returns

Return Period14 days
Refund Period6 days
Refund MethodOriginal Payment Method
Exchange PeriodNo exchanges
MediumsMail, In-store
Email HoursMonday-Friday: 24 hours a day
Saturday-Sunday: 8:00 AM to 9:00 PM EST
Phone Support+1 646 791 3768
Email[email protected]

Farfetch Return Policy Conditions

Ensure the following conditions while returning the items.

  • Farfetch only accepts unworn, unused, and undamaged items, having all of their tags affixed with the original packaging.
  • The branded box is required for the footwear and accessories and must be placed inside a protective box while returning.
  • Do not damage the shoe or mark the soles when wearing footwear.
  • Farfetch items must be returned with the original tags in their position if they had a tag attached.
  • Used and opened beauty products will not be accepted for return. The seals of any packaging must be intact.
  • Lingerie, hosiery, and swimwear items should be returned with their hygiene seals. They must be in unopened and undamaged packaging (where applicable).
  • Swimwear and lingerie should only be tried over your undergarments. Worn items will not be accepted.
  • Facemasks will only be accepted for a return, due to their nature, if you received them in damaged form when delivered.
  • Jewelry will only be accepted if it includes all the packaging and documents and should be in its original condition.
  • Customized orders cannot be accepted for return as they specifically have been created for you. Unless you receive the item in damaged form when delivered to you.

Methods to Return at Farfetch

Farfetch Return Policy Online

  • Go to “Orders & Returns”.
  • If you place your order as a guest, mention the order number and email address.
  • Find the order which you want to return.
  • Click on “Return Item (s)”.
  • Select the items which you want to return.
  • Mention a valid reason for your return.
  • Place the items in the Farfetch packaging, including the brand boxes, dust bags, and cases.
  • Attach the return label outside the package. Make separate cartons for the items that you received in separate boxes.

Return at a drop-off point near you

  • Select in-store and drop-off location options from your account.
  • Attach the return note outside of the package.
  • Take the return to the chosen Farfetch option.
  • Ask the courier to scan the label to track the return.
  • If you didn’t receive the return label, go to “Orders & Returns” in your account from the website and print the label.

Book a free returns collection

  • Login to your account from the website.
  • Select the collection address and the packages you want to return.
  • Schedule a date and time which is suitable for you.
  • Click “Book Collection”.

Farfetch Refund Policy

The refund policy of Farfetch states that it takes 6 business days to process the refunds. The refunds are made in the original mode of payment. The amount might take 14 days to appear in your account, but it might vary depending on your provider. The refunds do not include shipping and delivery expenses. You can also get the refund in Farfetch credit if it’s valid, so that you can shop with it next time.

Refund in Cryptocurrency

If you used cryptocurrency to make the purchase, you can get a refund. Once the return is accepted, the refund will be processed by TripleA at the current exchange rate of the original cryptocurrency. TripleA will send you a confirmation email when your refund has been processed. You must provide the following information to claim your refund from TripleA.

  • Full Name
  • National ID, Passport, or Business Registration Number
  • Country of Residence
  • Crypto Address

You need to claim the refund within 30 days after receiving the email. Cryptocurrency will return to your wallet the same day you claim the refund.

Farfetch Exchange Policy

Farfetch does not offer exchanges, but you can return some beauty items with the free return service. Make sure the item has not been opened or used. The seals of the packaging must be intact.

Farfetch Return Policy Exceptions

The exceptions made at Farfetch are:

  • Pre-owned items must be in proper condition when they are returned.
  • Made-to-Order cannot be returned as they are created specifically for you. It will only be accepted if the order was faulty or damaged when delivered.
  • Final sale items will only be accepted as a return if it’s in a faulty or defective condition when they arrive to you. Please contact Customer Service immediately if your order arrived in a flawed condition.
  • Beauty items such as fragrances, aerosols, acid ingredients, self-tanning lotions, spray receptacles, essential oils, nail polish, and remover won’t be accepted for returns.
  • Other items containing flammable materials or ingredients that may pose a risk during the return shipping process won’t be returned.

What products is Farfetch offering?

Farfetch offers the following products:

  • Clothing
  • Shoes
  • Bags
  • Accessories
  • Jewelry
  • Pre-owned items

Farfetch Delivery and Shipping Policy

Farfetch delivers its items every day of the week. The shipping and delivery expense varies depending on the service used. A signature is required for orders. Army Post Office (APO), delivery to PO Boxes, and Fleet Post Office (FPO) addresses must be available.

  • Express delivery for most parts of Europe and the US is delivered within 2-4 days. The items would be delivered within 3-7 days for the rest of the world.
  • Standard delivery for selected countries is made within 2-6 days.
  • Same-day delivery for selected countries will be delivered on the same day if you place the order by 11:00 in the morning.
  • F90 delivery for selected countries will be made within 90 minutes from the time the order is placed.


Farfetch Return Policy without Receipt

You must return your items to Farfetch with all of their packaging. All tags must be affixed. All documents must be present for the returns.

Farfetch Order Cancellation Policy

To cancel the order:

  • Go to “Orders & Returns” or enter guest order details if you placed the order as a guest.
  • Select the items you want to cancel.
  • Mention the reasons for cancellation.
  • You will receive an email for the canceled order.

If your order has already been prepared, Farfetch will need help canceling it. But free returns are provided by Farfetch. You will receive a full refund within 14 days if you have canceled your order, depending on your payment provider.

Farfetch Faulty Returns Policy

If any item you received is flawed, defective, in bad condition, or does not match the description on the website, Farfetch will arrange a return for it. A refund will be provided for any defective item by Farfetch.

Tips for Making Returns at Farfetch

Before making a return at Farfetch, remember the following tips:

  • Returns must be made within 14 days.
  • Customized orders cannot be returned.
  • You will receive a full refund for unworn, undamaged, and unused items.
  • Pre-owned items must be in their pristine condition.

Farfetch Customer Service Hours

EmailMonday – Sunday24 hours
PhoneMonday – Friday8:00 AM – 9:00 PM
PhoneSaturday – Sunday8:00 AM – 9:00 PM

Contact Details

You can contact customer service at their given phone number, +1 646 791 3768, or email them at [email protected].

Farfetch Social Media Handles


They are only eligible for a return or refund if you received them in a faulty condition.

It takes 6 business days to get a refund from Farfetch.

No, the return shipping is free, and it is covered by Farfetch.

According to Farfetch Return Policy, it accepts items within 14 days of purchase or delivery.

You must enter your email address and order number to return a guest order.

Yes, the refund will include the taxes and duties paid while purchasing the original item.

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