Tiffany Return Policy 2024 | Easy Methods, Tips & Exceptions

According to Tiffany return policy, customers are allowed to make a return at Tiffany and co. within 30 days of their purchase. The return item must be returned in its original condition along with the original receipt. 

Tiffany items are accepted for return if they are returned in saleable condition, and proof of purchase is attached. The original tags must be intact with the product. If you follow all these instructions, this would increase your chance for a successful return and a full refund.

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Details about Tiffany Returns

Information Details 
Website Tiffany
Return time30 days
Return methodIn-Store, Online 
Exchange period30 days
Refund methodOriginal mode of payment
Contact 800-843-3269
tiffany returns

Return policy method at Tiffany:

To return a product to Tiffany, customers can choose to bring back their product by mail or in person at any outlet stores.

In-Store Return:

Tiffany has a very clear and simple return policy that is easy to understand. If you are unsatisfied with the purchase at Tiffany, you can easily make a return at any retail store. According to Tiffany return policy, return must be made within 30 days of purchase.

Bring the product back to the store in its original condition along with original proof of purchase. Visit the store during normal business hours and ask help from the store employee. All tags must be attached to the product. The product you want to return must be undamaged, unused and sealed.

Online return policy of Tiffany:

Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product, it is provided to the customers at the time of delivery and they will also get it from the website.

Pack the product in its original box and affix the return label on the top of the box. Tiffany does not accept the return of the products that have been altered in any way, engraving, etching, or embossing.

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Tiffany Refund Policy:

After receiving your product, Tiffany initiates your refund process and then verifies that either you are eligible for refund or not. Normal time period for the refund process is about 2-4 weeks depending on the payment method.

Remember that Tiffany doesn’t allow cash refunds. Gift cards are not eligible for refund. Refunds will take place in the original method of payment you used initially. You must follow the return policy, to ensure a successful refund.

tiffany return policy

Tiffany Exchange Policy:

Tiffany’s exchange policy is the same as their return policy, you have to return the product within 30 days to make an exchange or refund. As per Tiffany return policy product must be unused, undamaged and sealed.

Customers can visit a retail store to make their exchange. You can initiate your exchange process by visiting the website. But it is recommended that you should go to the store for exchange because it is easy. Products are accepted for credit or exchange if they brought back in a saleable condition along with original receipt.

You will need to pay the difference, if your exchanged product is more valuable than your original product. Exchange will not be allowed if you failed to submit your original receipt.

Tiffany Return Policy Exceptions:

  • Product must be returned within 30 days of purchase.
  • Products must be sealed, unused and undamaged.
  • Tiffany will not accept the product if it has been altered in any way, monogrammed, engraving, etching, or embossing.
  • Proof of purchase must be necessary to return or exchange the product.
  • Customized items are not eligible to return or exchange.
  • Fragrances should be returned sealed in their original packaging.

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Return policy without receipt at Tiffany:

If you have lost the receipt and want to return or exchange the product, Tiffany does not accept your return. Furthermore, they will not issue any refund without a receipt as a proof of purchase.

Warranty Claim process at Tiffany:

Tiffany will either offer a full refund or replace the diamond with a diamond matching the correct quality, if at any point in the life of the purchaser, it is ever realized that the diamond differs in quality from what the Tiffany Diamond Certificate states at the time of purchase.

Tiffany values its customers when you purchase something from Tiffany, you become a valued member of the Tiffany family. The Brand pride itself on consistently providing premium service, including maintenance and repairs, complimentary ring polishing and a lifetime warranty. You can contact the customer support department to claim your warranty or visit the store.

Delivery and Shipping policy of Tiffany:

Currently, Tiffany are only able to accept online orders to shipping addresses within the United States and do not ship internationally. Tiffany & Co. does not ship orders to post office boxes to ensure security. Tiffany offers different shipping policies:

Standard Ground Shipping:

It’s free on all orders that are under $1000. Customers may receive it within 3-5 business days.

Express Shipping:

It’s free on all orders that are above $1000. Customers may receive it within 1-2 business days.

Cancellation Policy at Tiffany:

If we have not delivered the product on the date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you. But we are unable to cancel orders once they have been shipped.

Store Timings:

CountryMonday-Saturday Store HoursSunday Store Hours
UK10:00 AM – 7:00 PM12:00 PM – 5:00 PM
Spain10:30 AM – 8:30 PMClosed

Contact Details:

You can contact customer service by dialing 800-843-3269.  

Business hours are:

  • 8:00 AM–10:00 PM EST, Monday to Friday
  • 9:00 AM–9:00 PM EST, Saturday
  • 10:00 AM–9:00 PM EST, Sunday

Customers can also send an email.

Social Media Handles:


You have 30 days to make a return at Tiffany. Return product must be in its original condition as you received it. It must be unused, undamaged and sealed.

No, customers cannot return the product after 30 days of purchase. Tiffany’s return policy is very clear and easy to understand, you have 30 days to return or exchange the product.

Damaged, customized, unsealed, personalized, used or any other change that has been done by the customers are not eligible to return.

Refund process may take about 2-4 weeks, but it depends on the payment method you used at the time of purchase.

No, you cannot make a return at Tiffany if you have lost the receipt. If you fail to submit any proof of purchase, then Tiffany will decline your request.

Yes, if you purchased from their website and want to return your product at the outlet, you can easily go to the store to return or exchange your product.

Yes, Tiffany offers lifetime warranty on selected products.

No, you cannot return used products to Tiffany, as Tiffany return policy is very clear that if you want to return the product it must be unused or undamaged.

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