REI Return Policy

REI Return Policy 2024 | Easy Refund & Exchange Process

If you are unsatisfied with your REI purchase, you can return it. REI stands behind everything it sells. REI Return Policy allows you to return your purchases within a 90 days return window from the date of purchase, and if you are an REI Co-op member, you can return your item within a year.

You can return your items at any of REI’s retail stores or online by mail. You must bring the original sales receipt when returning the item. Even if you purchased your item by phone, online, or in-store, you can return them by mail or at any REI retail store.

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Details of REI Returns

Return Period90 Days for Non-Members
365 Days for Co-op Members
Refund Period10-14 Business Days
Refund MethodOriginal Payment Method
Exchange Period90 Days for Non-Members
365 Days for Co-op Members
Return MediumsMail, In-Store
Customer Support Hours (PT)Monday-Friday: 6:00 AM-8:00 PM
Saturday-Sunday: 8:00 AM-5:00 PM
Phone Support1-800-426-4840
EmailAt Website

REI Return Conditions

The following are the return conditions at REI:

  • The items must be in their original packaging.
  • The tags should be intact with the items.

REI Return Window

The return window for a few items at REI is listed below:

  • Online RE/Supply used gear items have a return window of 30 days for REI Co-op members.
  • Outdoor Electronics (activity monitors, cameras, GPS-enabled devices, emergency-communication devices, Bike trainers) have a return window of 90 days for Co-op members and 90 days for non-members.
  • All eligible items, including e-bikes, can be returned within 365 days by Co-op members, and non-members can return within 90 days.
rei returns

REI Refund Policy

REI refunds vary on the payment method you used to purchase the order. It may take additional 10 business days for the refund to be processed back to your card or account by your payment company or bank. The online and phone order purchases refunds will be issued in the original form of payment. Rewards will take up to 3 weeks to be issued in checks. Shipping and handling charges are not refunded.

Store purchases will be issued in the original payment form if they are returned to the store location they were purchased. If you return store purchases by mail, refunds will be issued in check and may take up to 3 weeks.

If you used PayPal for your purchase, you will receive a refund in your PayPal account. Apple Pay will be refunded to your credit card with the Apple account if returned by mail only. 

REI Exchange Policy

You can exchange your merchandise at any REI store location. You can ask the REI store assistant to help you with the exchange. Unfortunately, REI does not provide exchanges via mail. You need to return your items and then place a new order through the mail. You can contact the customer service team to help you with the process.

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REI Gift Returns

You can return your gifts easily at REI. Bring your gift in the original packaging with tags intact. An original gift receipt on any other proof of purchase is required. You can bring your gift to any REI store for return or exchange and ask the customer service desk to help.

If you want to return your gift items by mail, add a note requesting a “Gift Recipient Refund,” including the recipient’s name, mailing address, phone number, and email address. If your return information is not completed as requested, the refund will be issued to the original purchaser. Gift item refunds may take up to 3 weeks from the day REI receives your items.

REI Return Exceptions

The following is the exceptions at REI Return Policy:

  • Final Sale Items
  • Life Tickets 
  • Passes 
  • Gift Cards
  • Damaged Gears
  • Unwashed and Excessive Dirty Gear

Methods to Return at REI

The following are REI return methods for their customers for easy and flexible returns.

Mail Returns

You can return online and in-store purchases by mail. A restocking fee of $5.99 will be deducted from your refund as return shipping charges. Follow the given steps to make a return for REI items via mail:

  • Head to REI’s official website.
  • Start your mail-in return by getting a shipping label.
  • Go to “Purchase History”.
  • Head to the Order Details and select “Start a Return”.
  • Another option is to enter your order number, email address, or your shipping ZIP code number to look up your order manually.
  • Print the prepaid return shipping label. REI provides a QR code for fast paperless drop-off if you don’t have a printer.
  • Pack your items securely in a package.
  • Drop off your package at the nearest courier, or mail it directly from home.

In-store Returns

You can use the Find a Store on the REI website to find the nearest store. You can return your items to a REI store within 90 days from their purchase date. Pack your items and take them to the store. The items must be in their original packaging with all the tags intact as per REI Return Policy Guidelines.

Bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process. Remember that purchases of $500 or more will be issued back as a cash refund. You will receive it within 5 business days.

REI Delivery and Shipping Policy

The following are the shipping and delivery methods provided by REI:

  • The Standard Shipping takes 5-7 business days to arrive at your desired location.
  • The Faster Shipping takes 2-3 business days to arrive at your desired location.
  • The Fastest Shipping takes 1-2 business days to arrive at your desired location.

Gift Card Policy

REI provides physical gift cards and e-gift cards. You can purchase both gift cards from their official website. You can load the gift cards between $10 and $1000. You need to provide the required information to purchase the gift cards. The standard shipping for gift cards takes 3-7 business days, and the faster shipping takes 2 business days.

The digital gift cards are emailed within a few hours of purchase. REI gift cards do not have an expiration date. Standard Shipping takes 5-7 business days to arrive at your desired location. REI gift cards cannot be refunded or redeemed for cash or credit.

REI Return Policy without Receipt 

The returns made to the REI store require an original sales receipt or proof of purchase. If you are a Co-op Member, ask the store staff to help locate your order by the REI Co-op Member number. Online purchases must be returned with an order number. But without a receipt, it will be difficult to make a return.

REI Order Cancellation Policy

Once you click “Submit”, your placed order starts processing, so REI cannot modify or cancel it. However, you can return your items to REI. You can follow the return guidelines mentioned in this article and start your return process once you receive the item.

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REI Faulty Returns Policy

According to REI Return Policy, you receive an item that is faulty, damaged, or has manufacturing defects in materials or workmanship, you can return it to REI at any time. There is no return window for defective items so you can return them anytime at REI, regardless of the purchase date. You can contact the customer service for further assistance.

REI Store Timings

You can go to the Find a Store on the REI website to learn about the store hours and location of the nearest REI store.

REI Customer Service Hours

You can contact the REI Customer Service team in following hours:

DayContact Hours (PT)
Monday6:00 AM – 8:00 PM
Tuesday6:00 AM – 8:00 PM
Wednesday6:00 AM – 8:00 PM
Thursday6:00 AM – 8:00 PM
Friday6:00 AM – 8:00 PM
Saturday8:00 AM – 5:00 PM
Sunday8:00 AM – 5:00 PM

Contact Details

You can contact the REI Customer Service team at their website for live chat or to send an email. You can also call customer service at 1-800-426-4840.

REI Social Media Accounts


REI return policy offers 90 days timeframe for non-members. Co-op Members can return their items in a year.

You will receive your refunds in 10-14 business days.

You can return bicycle trainers, single strollers/joggers, skis, and snowboards.

You can return the outlet items online or by visiting any REI store.

Yes, you can return your used and worn items at REI.

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