Dick’s Sporting Goods Return Policy

Dick’s Sporting Goods Return Policy 2024 | Refund Without Worry

If you are not satisfied with the product you purchased, Dick’s Sporting Goods Return Policy allows its customer to make return, refund or exchange. Within 90 days of purchase, Dick’s allows you to return the items.

You can make a return both in-store and online. The product must be returned in its original condition along with a receipt. Dick’s will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and include all tags, parts and accessories.


Details of Dick’s Returns:

WebsiteDick’s Sporting Goods 
Return time90 days 
Return methodIn-store and Online
Refund methodOriginal payment method
Payment Refund Time2-3 weeks
Contact 1-877-846-9997

Return Method at Dick’s Sporting Goods:

To return a product to Dick’s, customers can choose to bring back their product by mail or in person at any outlet stores.

  • Purchases from Dick’s outlet stores must be returned to one of Dick’s outlet stores.
  • Whereas online purchases can be returned by mail at their store locations.

In-Store Return at Dick’s:

If a customer wants to return a product at the store, first you need to locate the nearest Dick’s Store. To in-store return, the customer has to bring the product back to the nearest store along with all original receipts. If you made an online purchase then you may have to provide an online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.

If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store. Make sure that your item is resaleable and in good condition.

dick’s sporting goods returns

Returns via Mail:

  • Customers may start their return at Return Form.
  • Fill the form to prepare a return request.
  • Provide necessary details: your order number, email, address, name and print the prepaid shipping label. They will send you a shipping label via an email.
  • Place the item securely in the original package with a copy of your packing slip.
  • Ship your items back at Zales store and affix the return label on the top of the box.
  • Drop off your package at the UPS drop-off location or any carrier location of your choice.

To make a successful return at store or online, customers make sure that the item is in its original condition, unused, and unworn, and there should not be any fault to it. Product must be in that condition as it was received.

Dick’s Return Policy Conditions:

  • If you want to return electronics products, it must be in its original packaging with all the parts, accessories and documentation.
  • You have 30 days to return all opened Hyperice and Theragun items.
  • Dick’s allows you to return pre-owned items, demo items, shoes, Nike adapt shoes and refurbished items within 7 days of purchase or delivery.
  • If you want to return rhapsody products then you may return it via mail. You are not allowed to make a return of those products in-store.

Dick’s Exchange Policy:

If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to Dick’s Sporting Goods Return Policy, your product must fulfill the return requirements to make an exchange or return the product.

The store executives will examine your product and then tell you that you are eligible to return or exchange the product. Dick’s exchange policy is the same as its return policy, you need to exchange an item within 90 days of purchase. For more queries contact our customer support department.


Dick’s Refund Policy:

As per Dick’s return policy, if you want to get your refund the return item must be returned in its original condition. Your refund will be issued in the form of the original payment method you used initially. Make sure that your product must be returned in its original and resalable condition to get your refund.

If you make a return in-store then your refund can take up to 14 business days to be processed. If 14 days have passed and still you don’t get a refund, then you should first reach out to your bank. If you return your item via mail to the Dick’s Sporting goods, then your refund will be directed to your account within 2 to 3 weeks in the original payment method.

Dick’s Sporting Goods Return Policy Exceptions:

There are following products that are not allowed to return at Dick’s Sporting Goods:

  • Gift cards are not eligible to return.
  • Yeezy shoes may not be allowed to return at Dick’s.
  • Dick’s does not accept the return of used baseball and softball bats.
  • Dick’s will not accept the return of opened items such as football helmets, electric scooters, air beds, portable lavatories, face coverings, and ice rinks.

Order Cancellation Policy:

If you want to cancel your order, then Dick’s gives you 30 minutes to cancel your order if you purchase from their website.

It is not guaranteed by Dick’s, once it has been received. You are also not eligible to cancel your order if your product has been dispatched for delivery.


Dick’s Return Policy without a Receipt:

If you want to return online purchases and you have lost the receipt, you can use a confirmation email as your proof of purchase.

For in-store purchases, you need to contact the customer care department at 1 877 846 9997 to locate your receipt or they can ask you about your credit card information to access your purchase. If Dick’s Sporting Goods Return Policy will be able to find your receipt then you can return and request for a refund. Otherwise they will only offer you store credit for the lowest selling price of the product.

Store Timings:

The store hours of the Dick’s Sporting Goods in the US are 9:00 AM to 9:00 PM from Monday to Saturday. On Sunday, the stores are closed.

Dick’s Contact Details:

Call at 1 877 846 9997. Send an email at [email protected]. Live chat is available 24/7.

Social Media Accounts:


If you are not satisfied with the purchase, Dick’s allows its customers to return your product within 90 days of purchase. The item must be returned in its good and resalable condition.

Yes, you may return your online purchases to the Dick’s store. But the product must be in its original condition along with a receipt as mentioned in Dick’s Sporting Goods Return Policy.

The refund may take 14 working days to process. Refunds will be issued in the form of the original payment method. If you make an online return, then the refund process will take 2 to 3 weeks to process.

There are the following products that can’t be returned as per Dick’s Sporting Goods Guidelines. Ammunition, firearms, black powder, hunting bows, gun powder, primers, riffles, gift cards and airbeds.

Yes, you can make a return without a receipt to the Dick’s sporting goods but you will get store credit for the lowest selling price of the product. 

Yes you are allowed to make a return of clearance items within 90 days of purchase.

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