If you are not satisfied with the product you purchased, Dick’s Sporting Goods Return Policy allows its customer to make return, refund or exchange. Within 90 days of purchase, Dick’s allows you to return the items.
You can make a return both in-store and online. The product must be returned in its original condition along with a receipt. Dick’s will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and include all tags, parts and accessories.
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Details of Dick’s Returns:
|Dick’s Sporting Goods
|In-store and Online
|Original payment method
|Payment Refund Time
Return Method at Dick’s Sporting Goods:
To return a product to Dick’s, customers can choose to bring back their product by mail or in person at any outlet stores.
In-Store Return at Dick’s:
If a customer wants to return a product at the store, first you need to locate the nearest Dick’s Store. To in-store return, the customer has to bring the product back to the nearest store along with all original receipts. If you made an online purchase then you may have to provide an online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.
If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store. Make sure that your item is resaleable and in good condition.
Returns via Mail:
To make a successful return at store or online, customers make sure that the item is in its original condition, unused, and unworn, and there should not be any fault to it. Product must be in that condition as it was received.
Dick’s Return Policy Conditions:
Dick’s Exchange Policy:
If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to Dick’s Sporting Goods Return Policy, your product must fulfill the return requirements to make an exchange or return the product.
The store executives will examine your product and then tell you that you are eligible to return or exchange the product. Dick’s exchange policy is the same as its return policy, you need to exchange an item within 90 days of purchase. For more queries contact our customer support department.
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Dick’s Refund Policy:
As per Dick’s return policy, if you want to get your refund the return item must be returned in its original condition. Your refund will be issued in the form of the original payment method you used initially. Make sure that your product must be returned in its original and resalable condition to get your refund.
If you make a return in-store then your refund can take up to 14 business days to be processed. If 14 days have passed and still you don’t get a refund, then you should first reach out to your bank. If you return your item via mail to the Dick’s Sporting goods, then your refund will be directed to your account within 2 to 3 weeks in the original payment method.
Dick’s Sporting Goods Return Policy Exceptions:
There are following products that are not allowed to return at Dick’s Sporting Goods:
Order Cancellation Policy:
If you want to cancel your order, then Dick’s gives you 30 minutes to cancel your order if you purchase from their website.
It is not guaranteed by Dick’s, once it has been received. You are also not eligible to cancel your order if your product has been dispatched for delivery.
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Dick’s Return Policy without a Receipt:
If you want to return online purchases and you have lost the receipt, you can use a confirmation email as your proof of purchase.
For in-store purchases, you need to contact the customer care department at 1 877 846 9997 to locate your receipt or they can ask you about your credit card information to access your purchase. If Dick’s Sporting Goods Return Policy will be able to find your receipt then you can return and request for a refund. Otherwise they will only offer you store credit for the lowest selling price of the product.
The store hours of the Dick’s Sporting Goods in the US are 9:00 AM to 9:00 PM from Monday to Saturday. On Sunday, the stores are closed.
Dick’s Contact Details:
Call at 1 877 846 9997. Send an email at [email protected]. Live chat is available 24/7.