Walmart Return Policy

Walmart Return Policy 2024 | Free Online, By Mail and In-store Methods

Walmart Return Policy offers the vast timeframe of 90 days to return, refund or exchange for its valuable customers. If you are not satisfied with your purchase from Walmart, you don’t need to worry. Walmart is happy to help customers with an easy and flexible return policy. You can return, get a refund, and get an exchange for your item within 90 days. You can return electronic and luxury items within 14 days.

Walmart allows customers to return their items through free mail, visit in-store, or schedule a pick-up from their house. A sales receipt, Walmart Business, or order number is required for a return. You will get a refund in the original purchase form for the original price and the applicable taxes as per Walmart Return Policy.


Details of Walmart Returns:

Return Period90 Days
Refund Period10 Business Days
Refund MethodOriginal Payment Method, Store Credit
Exchange Period90 Days
Return MediumsIn-Store, Mail
Phone Hours(EST)Mon-Fri: 8:00 AM – 11:00 PM
Sat: 9:00 AM – 9:00 PM
Sun: 12:00 PM – 7:00 PM
Phone SupportToll Free: 1-800-741-5367
Local/International: 614-534-1996
Email[email protected]

Walmart Refund Policy:

You can get a full refund for the item if you return it within 90 days. The refund will be credited back to the original form of purchase. If you don’t have the original card with which you purchased the item, you will get a refund in the Walmart Shopping Card or Walmart Gift Card. Walmart takes refund time of 10 business days.

  • If you made the purchase using a Check or Cash, you will receive a cash refund.
  • If you made the purchase using Credit Card, you will receive the amount on the same credit card within ten business days.
  • If you made the purchase using Debit Card, you will receive the refund on the same Debit Card within seven business days, or cash can be provided.
  • If you made the purchase using Gift Card online or in-store, you will receive the refund within three hours.
  • If you made the purchase using Gift Card in-store, you will receive the refund immediately on the same card or a new gift card.
walmart returns

Walmart Exchange Policy:

You can exchange most of your items at Walmart within 90 days, ensuring you have the original sales receipt. But some used and opened products can be exchanged for the same items; they are as follows:

  • You have 30 days to exchange opened and used drones.
  • You have 14 days to exchange opened and unlocked wireless phones.
  • You have 90 days to exchange durable medical equipment such as crutches, mobility scooters, walkers, pulse oximeters, and slings.

Walmart Marketplace Return Conditions:

The following are the Walmart Marketplace Return Conditions:

  • You cannot return some marketplace items to Walmart stores. These items include odd-sized, heavy, hazmat, freight, oversized, or luxury items.
  • Return the items according to the Marketplace seller’s instructions.
  • Items that are received in a dissembled way must be returned similarly.
  • Marketplace sellers’ returns may include re-stocking fees of up to 20%.
  • Once your return is received at the Marketplace Return Center, the refund will be processed within 48 hours.

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Walmart Return Policy Exceptions:

The following items are not acceptable for returns at Walmart:

  • Ammunition & Firearms
  • Pepper Spray
  • BB Guns, Crossbows, Airsoft & Air Guns, Archery & Vertical Bows
  • Gas-Powered Vehicles
  • Prescription Devices & Medications
  • Items containing Ephedrine, Pseudoephedrine & Phenylpropanolamine
  • Diabetic Supplies
  • Hygienic Medical Equipment
  • Used or Mounted Wheels, Tires, Rims & Snow Tires
  • Toilets, Toilet Bowls & Urinals, RV Sewer Lines
  • Precious Metals
  • Pregnancy Tests, Ovulation Tests & Home Diagnostic Tests

Methods to Return at Walmart:

  • In-Store Returns
  • Mail Returns

In-Store Returns:

You can return the items purchased from Walmart stores only in stores. Online purchases can be returned via mail or in-stores. 

If you have a Walmart account, you can upload your sales receipt to the app to make the in-store process easier. To return Online Purchases In-Store:

  • Log in to your Walmart account.
  • Select the items you wish to return.
  • Select the reason for your return.
  • Click on “Return to Store”. You will get a return barcode.
  • Submit your return.
  • You will receive a confirmation email. Bring this email with you to the store along with the item.
  • Please make sure to include the original packaging and the accessories. Bring any receipts if you have them.


You can bring the item along with the original packaging and the accessories. Make sure to bring the original sales receipt as well. Ask the customer service desk for assistance. You must disassemble items when returning to the store. If you cannot disassemble it, call Customer Care for help.

Walmart Return Policy By Mail:

You can return most of your items to Walmart with free shipping. Walmart Return Policy allows you to return items by free mail with FedEx, and Walmart+ members can use the home pick-up option. Items that are sent disassembled must be returned disassembled. To return your Walmart Online Items:

  • Log in to your Walmart Account.
  • Go to the “Order History”.
  • Find the items you’d like to return.
  • Select “Return” for the item along with its reason.
  • Select the “Return by Mail” option.
  • Print the return shipping label.
  • Pack your item in the original packaging along with the return label and accessories.
  • Drop the items off at any USPS or FedEx location.
  • You will be issued a refund once Walmart receives your returned item.

Walmart Delivery and Shipping Policy:

The following are the shipping options offered by Walmart:

  • Free Value Shipping takes 3-7 business days.
  • Standard Shipping takes 2-5 business days.
  • Expedited Shipping offers Two-Day and Three-Day Shipping, which takes 2-3 business days and 1-2 business days, respectively.
  • Next Day Shipping takes one business day.

Walmart Gift Card Policy:

You can purchase Walmart Gift cards online and in-store. You purchase Gift Cards and can add any amount between $5 and $500. The Gift Cards are non-returnable. You cannot return them to the store. You can check the balance of your Walmart Gift Card by entering the 16-digit card number and pin code. You can also call 1-888-537-5503 or go to the check-out counter at a Walmart store.

You Can Also Visit Best Buy Return Policy

Walmart Return Policy without Receipt:

If you don’t have the sales receipt or the order number, Walmart can look for your purchase through the credit or debit card you use in-store while purchasing or the phone number and email for online purchases. Walmart will ask you to present a valid government-issued ID. If the return amount of the item is less than $10, you may get a cash refund. You will get a Walmart shopping or gift card if it is over $10.

Walmart Holiday Return Policy:

Walmart offers an extended return policy, stating that any eligible item purchased on or after October 1 can be returned until January 31, including electronics and marketplace items. 

Order Cancellation Policy:

You can cancel your Walmart orders in the following ways:

  • Select “Account”.
  • Go to “Purchase History”.
  • Select the order you want to cancel.
  • Click on “Request Cancellation” at the bottom, if available.

If you cannot cancel your order, you can always use the free returns offered by Walmart.

Walmart Faulty Returns Policy:

You can return your damaged or incorrect items to Walmart online or by visiting in-store. If you purchased the item in-store, bring it back to the store along with the receipt, and you can select and exchange a new item in its place. If you purchased the item online, return it via mail. Online purchases of damaged items cannot be returned to the store.

Walmart Store Timings:

You can use the Store Locator to check the store hours of a Walmart store near you.

Walmart Customer Service Hours:

You can call Walmart Customer Support from Monday to Friday from 8:00 AM to 11:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.

Contact Details:

You can use the toll-free number 1-800-741-5367, or for local and international customers, contact 614-534-1996. You can also email me at [email protected]. You can fax it to 1-877-291-8154 or 614-921-9866.

Social Media Handles:


You must return the items to Walmart within 90 days of purchase.

Electronic and Luxury items have a 14-day return window.

Yes, you can return items to Walmart without a receipt, but cash refunds will be given if the refund amount is under $10.

Yes, you can return food items and their receipts within 90 days as per Walmart Return Policy Guidelines.

Yes, Walmart covers the return shipping cost for items.

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