Overstock Return Policy

Overstock Return Policy 2024 | Easy Refund Method

If you are not satisfied with your purchase from Overstock, you can either return or exchange the product through their exchange policy. Overstock offers a 30-day return policy for most items, ensuring an easy return process if you’re not satisfied with your purchase. The item should be in its original, unused condition.

The request is for all accessories to be returned with their original labels attached. If you missed the 30-day return window, we recommend contacting their customer care for further information on how to proceed. Learn about the return policy for oversized items and how to initiate a return on Overstock.

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Overstock Holiday Return Policy

The Overstock return policy includes extended holiday returns for those who are curious. This is to guarantee a secure and hassle-free shopping experience during the festive season. Overstock offers a holiday return policy, allowing customers to return items purchased between November 1st and December 31st until January 31st or within 30 days.

Overstock Returns

Overstock Return Policy Condition

  • The item is unopened and in its original condition, indicating its potential for use in various electronic devices.
  • Large screen TVs (50 inch and more) are available at NA.
  • Unopened and original condition 50 inch or less TVs.
  • If an item arrives with a visible defect, contact customer care immediately to overstock customer care for large appliances and outdoor power equipment, including mowers, chain saws, generators, pressure washers, trimmers, and blowers.
  • The mattress only allows for a refund if the product is defective.
  • The item must be new, unworn, and unaltered in terms of jewelry, watches, and accessories.
  • The designer handbag cannot be returned if the security tags are removed, and it must be in its original condition.

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Overstock Return Method

Overstock offers a return policy for any product purchased on their online store. To return products from overstock, users can either login through their account or checkout as a guest user. The Overstock return policy provides specific details for a successful online return.

  • Log in to your Overstock.com account by logging in.
  • To access the Orders and Returns tab, navigate to the My Account section.
  • To return an item, simply tap the return item tab next to the item you wish to return.
  • The user is requested to input their information and then click the submit return button.
  • Finally, print your shipping label and follow the instructions provided on the label to initiate the return process.

The label can be printed directly or accessed by clicking on:

  • A mobile code will be provided to you via phone, which you must scan at the UPS store. The barcode is only valid for 14 days.
  • Receive a digital copy of your label via email, ready for printing later.
  • The Customer Care team is available to assist with your return.
  • Obtain the shipping label, pack your item in its original packaging, and attach it to the package. If the original packaging is unavailable, a safe box can be used for shipping the item back to the Overstock warehouse.

Guest Checkout Return

If you didn’t create an account on Overstock.com and used the guest checkout option during your order, you don’t need to worry. To place an order on Overstock, simply create a new account using the email address you used when placing the order. To proceed with your order using the guest checkout option, follow these steps:

To overstock your order, create an account using the same email ID as the one used to place your order. To proceed, follow the instructions provided in the ‘Return by a mail’ tab.

Overstock Return Policy for Oversized Items

Oversized items are subject to a standard 30-day return period, similar to the standard return policy. The product should be in its original condition and unworn. You have to return all the accessories included in the shipment. The item will be inspected and if it meets the criteria for return, a refund will be issued immediately.

  • If you need to return an oversized item, you will need to cover the shipping cost.
  • The item was not thoroughly examined before delivery.
  • You should provide an explanation for the absence of the sender during the delivery appointment.
  • The buyer has expressed remorse, and you are returning an undamaged or non-defective product.

The oversized item will undergo a thorough inspection upon its arrival at their warehouse. Overstock’s return policy allows for the deduction of the return shipping fee, which can range from $100 to $695, if the item is not in its original condition. 

Overstock Refund Policy

The Overstock return policy offers a refund if the exchange is not functional or the item is not needed. The refund will be issued in the original payment form within four weeks of shipping the return package back to the Overstock warehouse. The refund may be processed sooner, but the estimated timeframe is four weeks, based on various factors.

  • The return shipping process will take 14 days to arrive at their warehouse.
  • The product will be inspected within approximately five days.
  • The refund process typically takes around 5 days to appear in your account after it is initiated.

Overstock Exchange Policy

Overstock offers a easy return policy for any mistakes or damaged/defective items, ensuring that customers receive a replacement product promptly. If a part or accessory of your product is defective, you can also request a replacement. They will also cover shipping costs in case of an Overstock error or defective items. Exchanges follow a 30-day timeline and are subject to product-specific policy conditions, including those for oversized items, mattresses, and defective items.

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Overstock Return Policy Exceptions

Overstock return policy is not applicable to items sold by third-party sellers on Overstock.com. To access the seller’s return policy, simply click on their name on the product page. Overstock typically follows a standard return policy, with exceptions for oversized products and large appliances. The products follow the standard 30-day return period, but there are additional requirements for returning these items.

Overstock Return Policy for Faulty Items

Overstock is willing to provide a refund for both the product cost and shipping charges if the issue is resolved. To achieve this, certain steps must be taken.

  • Upon delivery to your residence, inspect the carrier for any damage or defects and inform them to record them on the Bill of Landing and the delivery receipt.
  • If the product is severely damaged, the Bill of Landing can be declared as “Refused Due to Damage”.
  • To resolve the issue, it is recommended to contact Overstock customer care within 24 hours. The customer support team is available to assist with returns or replacements.

Remember that The Overstock return policy requires you to thoroughly inspect the item before signing the Bill of Landing. If you sign the delivery without notifying the issues with your shipped product, you confirm that the product is in perfect condition with no damage or defects. To learn more, we suggest visiting the Overstock.com return policy page for oversized items.


To return a gift item, we suggest contacting their customer care service.

The standard Overstock return policy allows most items to be returned within 30 days of the billing date.

Overstock’s policy prohibits the return of certain items, including gift cards, beauty products, intimate apparel, food items, and mattresses, unless they are damaged.

If you receive a defective item, you can expect a full refund.

If you missed the return timeframe, you can still return the product, but only with a partial refund.

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