West Elm Return Policy

West Elm Return Policy [Elaborated] 2024 | Get Refund Easily

West Elm Return Policy ensures customer satisfaction with their purchases as West Elm offers a return policy for upholstery and home decoration items. You can return the products within 30 days. According to West Elm Return Policy, upholstery products such as padding and cushions, etc. can be returned within 7 days. The return can be made online as well as at the West Elm stores. 

The receipt of the items purchased is required at return time. You won’t be entertained with a return on defective items. If your item is damaged, you must contact customer service. Before starting the return process, read this article to better understand the conditions and eligibility of the products. 

You can return most of the non-furniture items to West Elm’s store. Although, you cannot return them to West Elm outlets.

  • If you need to return large items such as furniture, you must arrange for their return by contacting customer service by phone.
  • You can also return the purchased items via mail, with a prepaid shopping service, depending on your reason for return.

Details of West Elm Returns:

WebsiteWest Elm
Return Period30 Days
Refund MethodCash, Store Credit, Credit Cards, PayPal
MediumsBy Phone, By Mail, In-store
Support HoursLive Agent: 5:00 AM – 7:00 PM PST
Phone Support1-888-922-4119
International Phone Support+800 15004444
Email[email protected]

Refund Policy of West Elm:

West Elm provides the refund amount within 90 days of event or 90 days of the purchase date, the later one is considered. However, it might take a standard 7-10 business days. After West Elm has validated your items that need to be returned, you will receive the refund in the following ways:

  • If you use cash and checks over $1000, West Elm will issue you a refund in the form of a company check. This check is mailed to you, and it takes 14 days.
  • For purchases over $10,000, you will be issued a refund in store credit cards. The credit cards are mailed to you with the remaining amount.
  • With a receipt, you can get a refund in its original payment method.
  • You will receive store credit as a refund for the items purchased with gift cards.
West Elm Returns

Exchange Policy of West Elm:

If you are unsatisfied with the items you purchased from West Elm and want to exchange them, you can do so as West Elm allows it in the exchange policy. You can exchange your items for another item, or you can return them. You will be provided with the refund using the original payment method.


Methods of West Elm Return Policy:

You can return your purchased products to West Elm online or in-store.


West Elm Return Policy states that you want to return your product to the West Elm store, bring your product in its original condition without any damage or use within 30 days. Make sure to bring the billing receipt with it. You can also use an e-receipt or order number if you don’t have the paper receipt. Store staff will check the eligibility of the product. After that, the product will be refunded in the original payment mode.


You can return your product online, provided you have the billing ZIP code and order number according to West Elm Return Policy.

  • Start the return process by giving your product details to customer service, and they will create a UPS shipping label.
  • Pack your items into the original carton provided by West Elm initially. 
  • Use enough packing to secure the package.
  • Attach the UPS label with the package.
  • Shipping and processing charges will depend on the reason for your return.

Gift Card Policy of West Elm Returns:

The items purchased online with gift cards can take up to 5-7 days to be delivered. $12 is charged for next-day delivery. Items purchased with a gift card will be given store credit as a refund. If you purchase items from gift cards, and your card has less amount on it, the amount will remain the same and be deducted when you make the purchase.

Most Popular Among Audience VUORI RETURN POLICY

West Elm Return Exceptions:

Keep in mind a few exceptions before making a return.

  • Defects in items due to wear and tear.
  • Gift cards.
  • Robin foundations and mattresses.
  • Customized items (i.e., rugs and furniture).
  • Trademarked items.
  • Final sale and clearance items.
  • Made to order products

Time Limit of West Elm Return Policy:

The items can be refunded and returned within 30 days from the date of purchase. Upholstery items have a short return window. They must be returned within 7 days of purchase. The standard shipping takes 5-7 days. The refund from checks is mailed within 14 days.

West Elm Money Back Guarantee:

If you return your product within 30 days in its original condition without any damages or defects, you will receive a full refund for the items you are returning. You would be refunded through store credit if you purchased the items via a gift card.


Warranty Claim Policy of West Elm:

According to the warranty policy of West Elm, West Elm Work Collection licensed items have a 5-year warranty. This warranty is available from the date of purchase until the end of 5 years. West Elm will repair and replace the items for free. Upholstery items have a one-year warranty under normal use.

What Products is West Elm Offering?

West Elm offers home decor products, including furniture, outdoor and gardening products, rugs, bedding, lighting, pillows, mirrors, kitchen and dining items, and storage products.

Shipping Policy of West Elm Delivery:

Once your order is shipped, you will receive a confirmation email. The delivery is made within 5-7 business days. For next-day delivery, an extra charge of $26 will be applied. However, next-day delivery is not offered for large-size items.

West Elm offers door-to-door delivery and a pick-up point at any local UPS access point. Standard shipping and processing fees are applied at every delivery. If you made a purchase from gift cards, you would receive the delivery in 5-7 days.

Steps for Making Returns:

Keep a few steps in mind before returning the products to West Elm store:

  • You can make a return at any West Elm store.
  • You can ship off the items by using a prepaid shipping label.
  • If you don’t have original receipts, you can also use other forms of receipts.
  • Damaged items cannot be returned.

West Elm Return Policy without Receipt:

You cannot make a return at West Elm without a receipt. A receipt is required for any return or refund of eligible items. However, it can be used as a receipt if you have the following.

  • Original Receipt
  • Gift Receipt
  • E-Receipt
  • Packaging Slip
  • Order Number
  • Gift Registry Number

West Elm Order Cancellation Policy:

Contact West Elm’s customer service if you want to cancel or modify your order. Front Door deliveries cannot be canceled as they are processed immediately. If you change your order, the original order will be canceled, and the new one will be placed there.

Faulty Return Policy of West Elm:

If you receive an item that is defective, damaged, or has faults, you should immediately contact West Elm’s customer service. A damaged or faulty item can be refunded. To get a full refund, contact their customer service.

West Elm’s Customer Service Hours

To chat with West Elm’s customer service, you can receive an automatic reply 24/7, and to chat with a live agent, you can contact them from 5:00 AM to 7:00 PM PST.

Outlet Timings:

Stores in different states have different hours. To find the hours for a store near you, you can find them through their website by mentioning the location or visiting the list of stores. 

West Elm’s Contact Details:

You can contact West Elm at following contact numbers:

DepartmentContact Number
General Inquiries1-888-922-4119
International Customer Service+800 1500-4444
Wedding and Gift Registry Support1-855-860-3081

Social Media Handles:


Yes, a receipt is required for returns at West Elm. You can use an e-receipt or order number if you don’t have a receipt.

If you receive a damaged item, contact West Elm customer service at 1-888-922-4119.

You can return most of your non-furniture items to the West Elm store.

Payment methods such as Credit card (Visa, MasterCard, American Express, or Discover), PayPal, Affirm, West Elm Gift Card, or any Williams-Sonoma Brand Gift Card are available at West Elm.

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