Walgreens Return Policy

Walgreens Return Policy 2024 | Refund & Exchange Without Receipt

Walgreens wants to offer 100% satisfaction to their customers for their purchases. Walgreens Return Policy allows its customers to return the purchase, if you are unsatisfied with it. You have 30 days to return your items to Walgreens.

You must return the items with their original sales receipt or order number. You can return the items to a local Walgreens or Duane Reade store. The refunds will be credited to the actual price, including the shipping fee. Walgreens has the right to cancel or limit your exchanges or returns.


Detaild About Walgreens Returns:

Return Period30 Days
Refund Period3-5 Days
Refund MethodOriginal Form of Payment
Exchange Period30 Days
Return MediumsIn-Store, Mail
Chat Hours24 hours a day, 7 days a week
Phone SupportStore: 1-800-925-4733
Online: 1-877-250-5823

Walgreens Return Policy without Receipt:

To get a full refund, you must have an original sales receipt or the item’s order number. If you lost your receipt and want to return your order to Walgreens, it’s up to the store manager to offer you a refund. If you get a refund, the refund will be given in Walgreens Gift Card.

Walgreens Returns

Walgreens Refund Policy:

If you want a refund for an item, ensure to return it within 30 days of purchase. The refund will be for the item’s original price and the shipping fee for the order. You will receive the refund in the original form of purchase. The refund may take 3-5 days or more to be credited to your account. It may depend on your financial institution. You will receive a refund in a gift card if you do not show a receipt during the return.

Walgreens Exchange Policy:

 If you are unsatisfied with your product, you can exchange it for another item. You have 30 days to exchange an item. Exchanges can be made in-store and online. You must have a sales receipt to make a return. The exchange policy may be different for cosmetics. Opened items can be exchanged if you have a valid reason to return them. Especially for items like medications and personal wellness products.

Walgreens Return Policy Conditions:

If you want to return large and bulky items like electric wheelchairs, oversized home medical equipment, and lift chairs, you can contact us at 1-877-250-5823. These items can only be returned to the Walgreens store. You have 45 days to return the hearing aids.

Exceptions of Walgreens Returns:

The followings items are not accepted for returns at Walgreens:

  • Hazmat Items
  • Gift Cards
  • Prepaid Cards
  • Phone Cards
  • Sexual Wellness Items
  • Seasonal Products
  • Covid-19 Kits

Walgreens Return Policy Methods:

Walgreens provides the following methods through which you can return your item.

Walgreens Return Policy Online:

Follow these easy steps to make a return at Walgreens:

  • Head to the Walgreens “Return Page”.
  • Enter the order number and the ZIP code of your order.
  • Mention your address as well as the reason for your return.
  • Click “Submit” and print the prepaid return shipping label.
  • Please pack the item you want to return with its receipt and affix the shipping label on the package.
  • Drop off your package a USPS.
  • You will receive a refund as soon as your order reaches Walgreens.

Walgreens In-Store Returns:

You should return your online purchases from Walgreens.com or Walgreens App to the store. You must bring the item with the sales receipt or the order number. If you don’t have a receipt, go to your account under “Product Purchase History” and find the order number and details. Please bring the payment method you used to purchase. You can return the products within 30 days from the date of purchase.

Refunds will be credited to the same account if you purchased using a credit card. If you purchased using a check or PayPal, the refunds will be made to cash. If you return your items without a receipt, it’s up to the store manager to allow a refund. You will be refunded in a gift card if a refund is allowed.

Most Popular Among Audience World Market Return Policy

Walgreens Contact Lenses Returns:

Unopened, unexpired, and undamaged boxes of in-stock contact lenses in their original form are eligible for returns at Walgreens. You can return your contact lenses if you received the wrong ones, the lenses are defective or damaged, or if you ordered incorrect perception. Customized lenses are not acceptable for returns.

You can mail the Unopened, unexpired, and undamaged boxes of in-stock contact lenses in their original form to the Walgreens Contact Lens Return Center. You must include the original sale invoice with the item when shipped for return. Walgreens will notify you once your order is received and processed for return.

Products other than the contact lenses at the Contact Lens Center can be returned within 30 days if you have them in the original packaging and sales receipt. Taxes will also be refunded at the local rate. If you do not have a receipt, these products will be refunded or exchanged via mail within 14 days

Delivery and Shipping Policy of Walgreens:

Walgreens provide free shipping if you order above $35. The estimated delivery timing for Walgreens orders is as follows:

  • Standard Delivery for Contact Lenses takes 3-4 business days.
  • Standard Delivery for products shipped by Walgreens takes 2-4 business days.
  • Standard Delivery for products shipped by vendors takes 2-4 business days.
  • Standard Delivery for Prescriptions takes 5-10 business days.
  • Expedited Delivery for Prescriptions takes two business days.
  • Overnight Delivery for Prescriptions takes one night.

Walgreens Gift Card Policy:

You can purchase Gift Cards online and in Walgreens stores. There is no expiry date for Walgreens Gift Card. The limit is $500 per card and $750 for all Gift Cards. The amount on your card is between $5 and $500. Walgreens Gift Card takes five days for shipping.

To check the balance of your gift card, you can call 833-522-2487 or request your account balance on the website. Walgreens Gift Cards cannot be returned and are non-refundable. Walgreens is not responsible in case your gift card is lost or stolen.

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Walgreens Holiday Return Policy:

Unfortunately, Walgreens does not provide an extended holiday return policy for their items. The return policy is the same for every item.

Order Cancellation Policy:

You can return your prescription orders online. You can also cancel your retail order within 2 hours of placing it through the confirmation email you received. You can ask for customer service help if it has been more than 2 hours.

How To Return Damaged Items at Walgreens?

If you receive an item that has been damaged or defective, please call customer service at 1-877-250-5823. No additional charges will be applied to your replaced product.

Store Timings:

You can use the Store Locator on the Walgreens website to know about the store hours of the store near you.

Walgreens Customer Service Hours:

Walgreens provides customer service 24 hours a day, seven days a week.

Contact Details:

You can use their exceptional live chat service on their website. For online inquiries, you can call 1-877-250-5823. For in-store inquiries, call 1-800-925-4733.

Walgreens Social Media Accounts:


You cannot return items after 30 days. Items must be returned within 30 days of purchase with their sales receipt.

No, you cannot return the mail-order items to the Walgreens store.

The choice is up to the store management; if they allow you a refund for the mentioned items, it will be credited to Walgreens’ gift card.

Walgreens will not accept any return of prescriptions for resale or reuse. If they made an error, you can contact the customer service.

You can contact customer service at [email protected] or call 1-866-264-2910 if you want to return your photo order. For in-store purchases, you can visit the store for refunds or exchanges.

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