Savers Return Policy

Savers Return Policy 2024 | Helpful Tips & Methods Involved

If you are not happy with your purchase from Savers for whatever reason, Savers Return Policy allows you to return your items back to them. Savers has a 28-day return policy. You can return your items through a visit in-store or return them by mail using a free return label.

The items you wish to return should be in an unused and resalable condition. The items need to be returned in their original packaging. You must have a receipt to return your items. If you do not have a receipt, you cannot return your products to Savers.


Details of Savers Returns:

Return Period28 Days
Refund Period5-14 Days
Refund MethodOnline, In-Store
Exchange Period28 Days
Return MediumsIn-Store, Mail
Customer Service HoursMonday to Friday: 8:00 AM to 7:00 PM
Saturday: 9:00 AM to 6:00 PM
Sunday: 9:00 AM to 5:00 PM
Bank Holidays: 10:00 AM to 5:00 PM
Email[email protected]

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CeraVe PM Facial Moisturizing Lotion | Night Cream Oil-Free

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Savers Refund Policy:

You can return your products within 28 days. The items you are returning must be in their original packaging and in unused condition. Once your item is received by Savers, you will receive a confirmation email. The refund process might take 14 days to process after it reaches Savers. The refunds will be issued in the original form of payment.

Savers Exchange Policy:

Savers allow you the flexibility to return the items within 28 days from the purchase date. However, if you purchased online, there are some products that cannot be returned to Savers stores, and the warehouse cannot accept exchanges. Keep in mind to check if the item you are purchasing can be exchanged or not.

If you want an exchange for in-store purchases, you can simply visit a Savers store. If you want to exchange an item, you will have to follow the return process and then place a new order as an alternative that you would like to place.

Savers Return Exceptions:

The following are the items that cannot be returned to Savers:

  • Perishable items such as baby milk and food
  • Medicines
  • Personalized items
  • Due to hygienic reasons, the sealed products, if opened, cannot be returned (unless received in damaged form)
  • Items must be unused.
  • Items must be in the original packaging.

What Products Savers is offering?

The following products are offered by Savers:

  • Health Products
  • Household Products
  • Hair Products
  • Skin Products
  • Toiletries
  • Makeup Products
  • Men Products
  • Baby & Child Products

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Cerave Hyaluronic Acid Serum for Face with Vitamin B5 and Ceramides | Hydrating Face Serum for Dry Skin

L’Oréal Paris Makeup True Match Lumi Glotion, Natural Glow Enhancer, Illuminator Highlighter Skin Tint

Methods of Savers Return Policy:

Savers provides two options to its customers to return the items for refunds or exchanges.

In-Store Returns:

Returning your Savers items back to any Savers store is very easy. Go to the store locator to find the Savers store near you. If you are returning an online purchase, you need to bring the “Return Summary” print which can be found by going to the “Order History” section of “My Account”, or you can click on the order dispatch link given in the order confirmation email if you used a card while online purchase, you should bring it for return.

If you are returning an in-store purchase, you can just simply bring the original sales receipt along with the item. The items must be new and in original packaging.

Returns by Mail/Post:

To return your Savers item by post for free, you can follow the listed instructions:

  • Go to Royal Mail Website to begin the return process for your item.
  • Follow the instructions and print the Freepost label.
  • Pick a retailer and fill in the details of your order.
  • Royal Mail will generate a Freepost label for you.
  • Print the label.
  • Pack your items in a box along with this freepost return label.
  • Make sure to take the proof of postage receipt from the post office.
  • Send the package to the following address.

Suggested For You World Market Return Policy

Savers Returns By Web:

You will be notified by email when the item is received at the warehouse. It will take up to 5 business days for you to receive the credit.

Delivery and Shipping Policy of Savers:

Savers tries its best to deliver the orders as soon as possible. The following are the delivery options offered by Savers:

  • Standard Delivery costs £4.00 or HALF PRICE (£2.00) if you spend more than £30 and takes 3-4 business days.
  • Premium Delivery costs £5.95 and takes 1-2 business days.

Order Cancellation Policy:

Savers provides the option to cancel the order before it is dispatched. You can cancel it by filling out a cancellation form and sending it to [email protected] or contacting the customer team. However, you cannot modify or change your after placing it.

Once your order is canceled, you will receive the refund in the original form of payment. If you cannot cancel your order, you can always return the items to Savers through the Freepost label or visit any Savers store.


Savers Returns for Damaged Items:

You could return your products to Savers if you received them damaged, defective, or incorrect. You can return it for a refund or exchange within 28 days. You can get a refund if you are not satisfied with the quality of that product.

Tips for Making Returns at Savers:

The following are tips you must keep in mind to make a return at Savers:

  • You have 28 days to make a return.
  • The refund will be credited to you in 5-14 business days.
  • You can cancel your order, but no modifications can be made.
  • The items purchased online cannot be exchanged in-store.
  • Damaged items can be returned to Savers for returns and exchanges.

Store Timings:

You can use Store Locator to search for stores and store hours near you.

Customer Service Hours:

You can contact customer service according to the following timetable:

DayCustomer Service Hours
Monday-Friday8:00 AM – 7:00 PM
Saturday9:00 AM – 6:00 PM
Sunday9:00 AM – 5:00 PM
Bank Holidays10:00 AM – 5:00 PM

Savers Contact Details:

Contact customer service by email at [email protected], or you can ask for help on Twitter at @SaversHelp.

Social Media Handles:


You must return the items within 28 days.

You cannot return food and baby milk at Savers as it falls under perishable items.

No, online purchases cannot be returned to Savers warehouse for exchanges.

You will receive a refund from Savers within 5-14 business days.

Yes, you can return your online purchases to Savers stores.

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