Myer Return Policy 2024 | Efficient Methods For Refund

Myer return policy offers an easy return within 30 days from the date of purchase. Items must be in unworn, unused, and their original condition. You must bring an acceptable proof of purchase i.e., a sales receipt or an e-receipt to make a return.

Items from the final sale will not be accepted for returns. You can return the items online and in-store. The items you are returning must be in the sealed packaging and tags must be attached to them. The seal should not be broken or tampered with.

Details of Myer Returns

Information	Details
Website	Myer
Return Period	30 Days
Refund Method	Original Payment Method
Exchange Period	30 Days
Return Mediums	Mail, In-Store
Customer Support Hours	Mon-Fri: 9 AM – 6 PM (AEST) Sat-Sun: 10 AM – 5 PM (AEST).
Phone Support	13MYER (13 69 37)

Myer Refund Policy

The refund for an item at Myer will be made in the original form of payment. The refund will be transferred automatically to your account. If Myer is not able to provide your refunds, they will offer you a Myer Returns Card for the amount of your refund. The card will be valid for three years from its issuance date. You can use it for online or in-store Myer purchases.

Myer Exchange Policy

You can exchange your item within 30 days. Exchange will only be provided to you if the other item is available. You need to provide proof of purchase for the return of your items (except for Big & Bulky items). You can exchange your items online and in-store. Make sure the item you are exchanging is in a sealable condition and is not tampered with.

Return Conditions of Myer

The following are the return conditions:

The return must be made within 30 days of purchase.
Items must not be worn and should be in their original condition.
Items must not be from clearance, Big & Bulky, or reduced to clear.
Items must not be listed as exclusions in the return policy.
You must have an acceptable proof of purchase.

Myer Return Exceptions

The following are the return and exchange exceptions:

Custom-made, monogrammed, altered, and personalized products
Delivered large electrical, Big & Bulky items, Furniture, or Mattresses
Pieced Jewelry
Alcohol
Hosiery and Bedding Accessories
Face Masks and Personal Care Products
Perishable goods and Product Care Plans
Gift Cards or Vouchers
Items that state no change of mind
Any item where GST has been claimed under the Tourist Refund Scheme

Methods to Return at Myer

The following are the return methods for easy and flexible returns.

People Interested In NEW BALANCE RETURN POLICY

Online Returns

You can return your items (except Big & Bulky items) purchased online to any Myer store. You need to provide proof of purchase to get a refund on the spot or an exchange if available. You can also return online through Australia Post or ParcelPoint.

ParcelPoint

If you are returning your items via ParcelPoint make sure they are purchased through the official website and meet the return policy requirements. They should not be bigger than 120cm cubic dimensions and should not weigh more than 10kg. Follow the given steps to return the items through ParcelPoint:

Go to the ParcelPoint Myer returns page
Choose the nearest ParcelPoint location and fill out the form for your return.
Pay the shipping fee of $7.99.
Print the returns label and affix it to the parcel (Keep a record of the tracking number to follow the progress of your return).
Drop off the parcel at your chosen ParcelPoint location.

Australia Post

If you are returning with Australia Post, ensure that your items are purchased through the official website and meet the return policy requirements. They should not be longer than 105 cm and should not weigh more than 22kg. Follow the given steps to return the items through Australia Post:

Go to the Australia Post returns page and select your state.
Choose the nearest Australia Post location and fill out the form for your return.
Pay the shipping fee of $13.10.
Print the returns label and affix it to the parcel. Australia Post can help you with the printing of the label (Keep a record of the tracking number to follow the progress of your return).
Drop off the parcel at your chosen Australia Post location.

In-Store Returns

You can use the Store Locator given on the website to find the nearest store to you. You can return your items (except Big & Bulky items) in-store within 30 days from their purchase date. Pack your items and return them to the Myer store.

Make sure to bring an original sales receipt with your returned items to the store. You will be able to get an exchange or refund on the spot if you provide proof of purchase. Items purchased in-store are not eligible to be returned by post.

Returning Big & Bulky Items

Big & Bulky items are not eligible for a ‘change of mind’ return policy. But if your item is damaged or faulty, the team will arrange a courier to collect it from you. You can call the customer service center on 13MYER (13 69 37) if you are arranging collections for damaged Big & Bulky items. These items cannot be returned or exchanged by post or in-store.

Myer Delivery and Shipping Policy

It takes 5-9 business days to deliver a parcel via standard shipping. The following are the shipping and delivery methods:

All orders above $99 have a free standard delivery.
You will have to pay $9.95 for orders under $98.99.
You will have to pay a fee of $12.95 for Express delivery and it will take 1-3 business days to arrive.
You will have to pay a fee of $75 for Big & Bulky delivery and it will take 7-14 business days to arrive.

Myer Gift Card Policy

You can get a gift receipt if you are making a gift purchase. You need to let the team member know that you need a gift receipt. If any return is made using that gift receipt, it will be refunded on a Myer Returns Card as per the original purchase value.

Myer Gift Cards and Return Cards cannot be exchanged for different brands, types of gift cards, or another discount or tender.

The bonus of a gift will also be returned if the item is purchased with a bonus or gift card. The value of the refund will be deducted from the gift or bonus card if you cannot return the gift or bonus or if it is not in a sealable condition.

Myer Return Policy without Receipt

Myer does not accept returns or exchanges without proof of purchase. But you can provide one of the following to get a refund, exchange, or repair request:

Original Register Tax Invoice (photo or electronic will also be accepted)
Online Tax Invoice (online order confirmation will not be accepted)
Packing slip with all online purchases
Original return or exchange receipt and gift receipt
Myer one app
Myer credit card statement

Myer Holiday Return Policy

If you have purchased your items in November and December, then you can refund or exchange them until 31^st January of the following year.

Order Cancellation Policy

You cannot cancel or change your order unless stated by Myer. The items and goods will be delivered to your address. You must check your order carefully before submitting it. However, you can return your items under the mentioned return policy.

How to Return Damaged Items at Myer?

Myer provides consumer guarantees to their customers whenever they make a purchase. These guarantees are not impacted by the 30-day return limit or the change of mind policy. Your faulty item will be sent to the manufacturer so the damage can be verified.

If the item has a major defect, you can ask for a refund, exchange, or repair. You can also keep the item and ask for compensation for any drop in value. If the item has a minor defect, it will be repaired at the company’s discretion. You may get a refund or a replacement within a reasonable time.

Myer Store Timings

You can go to the Store Locator on the website to learn about the store hours and location of the store nearest to you.

Customer Service Hours

You can contact the Customer Service team in following hours.

Day	Customer Service Hours (AEST)
Mon-Fri	9:00 AM – 6:00 PM
Sat-Sun	10:00 AM – 5:00 PM

Myer Contact Details

You can contact the Customer Service team on their website from a virtual assistant that is available 24/7 or you can call 13MYER (13 69 37).

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FAQs:

The standard return period at Myer is 30 days. You must make sure to return or exchange your item within that time.

You can return it to the Myer store with the proof of purchase. You can also return it through ParcelPoint or Australia Post.

You will receive your refund in the original payment method whenever it is possible. If not, then a Myer Returns Card will be offered with the amount of your refund.

You can return the item to the nearest Myer store if it is damaged or faulty. Make sure to provide proof of purchase.

You can bring your item to the nearest Myer store and get the security tag removed. You can also inform the customer service staff if you cannot make it to the store. They will help you out.