Myer return policy offers an easy return within 30 days from the date of purchase. Items must be in unworn, unused, and their original condition. You must bring an acceptable proof of purchase i.e., a sales receipt or an e-receipt to make a return.
Items from the final sale will not be accepted for returns. You can return the items online and in-store. The items you are returning must be in the sealed packaging and tags must be attached to them. The seal should not be broken or tampered with.
Details of Myer Returns
|Original Payment Method
|Customer Support Hours
|Mon-Fri: 9 AM – 6 PM (AEST)
Sat-Sun: 10 AM – 5 PM (AEST).
|13MYER (13 69 37)
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Myer Refund Policy
The refund for an item at Myer will be made in the original form of payment. The refund will be transferred automatically to your account. If Myer is not able to provide your refunds, they will offer you a Myer Returns Card for the amount of your refund. The card will be valid for three years from its issuance date. You can use it for online or in-store Myer purchases.
Myer Exchange Policy
You can exchange your item within 30 days. Exchange will only be provided to you if the other item is available. You need to provide proof of purchase for the return of your items (except for Big & Bulky items). You can exchange your items online and in-store. Make sure the item you are exchanging is in a sealable condition and is not tampered with.
Return Conditions of Myer
The following are the return conditions:
Myer Return Exceptions
The following are the return and exchange exceptions:
Methods to Return at Myer
The following are the return methods for easy and flexible returns.
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You can return your items (except Big & Bulky items) purchased online to any Myer store. You need to provide proof of purchase to get a refund on the spot or an exchange if available. You can also return online through Australia Post or ParcelPoint.
If you are returning your items via ParcelPoint make sure they are purchased through the official website and meet the return policy requirements. They should not be bigger than 120cm cubic dimensions and should not weigh more than 10kg. Follow the given steps to return the items through ParcelPoint:
If you are returning with Australia Post, ensure that your items are purchased through the official website and meet the return policy requirements. They should not be longer than 105 cm and should not weigh more than 22kg. Follow the given steps to return the items through Australia Post:
You can use the Store Locator given on the website to find the nearest store to you. You can return your items (except Big & Bulky items) in-store within 30 days from their purchase date. Pack your items and return them to the Myer store.
Make sure to bring an original sales receipt with your returned items to the store. You will be able to get an exchange or refund on the spot if you provide proof of purchase. Items purchased in-store are not eligible to be returned by post.
Returning Big & Bulky Items
Big & Bulky items are not eligible for a ‘change of mind’ return policy. But if your item is damaged or faulty, the team will arrange a courier to collect it from you. You can call the customer service center on 13MYER (13 69 37) if you are arranging collections for damaged Big & Bulky items. These items cannot be returned or exchanged by post or in-store.
Myer Delivery and Shipping Policy
It takes 5-9 business days to deliver a parcel via standard shipping. The following are the shipping and delivery methods:
Myer Gift Card Policy
You can get a gift receipt if you are making a gift purchase. You need to let the team member know that you need a gift receipt. If any return is made using that gift receipt, it will be refunded on a Myer Returns Card as per the original purchase value.
Myer Gift Cards and Return Cards cannot be exchanged for different brands, types of gift cards, or another discount or tender.
The bonus of a gift will also be returned if the item is purchased with a bonus or gift card. The value of the refund will be deducted from the gift or bonus card if you cannot return the gift or bonus or if it is not in a sealable condition.
Myer Return Policy without Receipt
Myer does not accept returns or exchanges without proof of purchase. But you can provide one of the following to get a refund, exchange, or repair request:
Myer Holiday Return Policy
If you have purchased your items in November and December, then you can refund or exchange them until 31st January of the following year.
Order Cancellation Policy
You cannot cancel or change your order unless stated by Myer. The items and goods will be delivered to your address. You must check your order carefully before submitting it. However, you can return your items under the mentioned return policy.
How to Return Damaged Items at Myer?
Myer provides consumer guarantees to their customers whenever they make a purchase. These guarantees are not impacted by the 30-day return limit or the change of mind policy. Your faulty item will be sent to the manufacturer so the damage can be verified.
If the item has a major defect, you can ask for a refund, exchange, or repair. You can also keep the item and ask for compensation for any drop in value. If the item has a minor defect, it will be repaired at the company’s discretion. You may get a refund or a replacement within a reasonable time.
Myer Store Timings
You can go to the Store Locator on the website to learn about the store hours and location of the store nearest to you.
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Customer Service Hours
You can contact the Customer Service team in following hours.
|Customer Service Hours (AEST)
|9:00 AM – 6:00 PM
|10:00 AM – 5:00 PM
Myer Contact Details
You can contact the Customer Service team on their website from a virtual assistant that is available 24/7 or you can call 13MYER (13 69 37).