Oasis Return Policy

Oasis Return Policy 2024 | 28 Days to Easy Returns

Oasis Return Policy keeps your shopping stress-free. Explore our guide to understand the ins and outs of their 28-day return window. Shop with confidence.

Oasis Return Policy

Oasis has a generous and user-friendly return policy. They will allow you to return your product if you change your mind about the purchase. They will allow you to return your purchase within 28 days of purchase or delivery.

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Return products should be mailed back to us in its original condition along with the original packaging and all the tags. You will have to pay a returning shipping fee. It will be deducted from your refund. You can return our items using an online return portal.

Details of Oasis Returns

Information Details 
Website Oasis 
Return time 28 days 
Return medium Online 
Refund method Original payment method 
Exchange NA
Contact 800 324 3046

Oasis Return Policy Conditions

  • The product must be returned within 28 days of receipt.
  • The product must be returned in its original condition.
  • The product must be undamaged, unworn, unwashed and not have been altered in any way.
  • All the tags must be attached with the products.
Oasis Returns

Methods to Return at Oasis

To return your order, you need to fill out the form. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Oasis’s return methods for their customers for easy and flexible returns.

Oasis Online Return

You can also return your products through mail. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage. 

  • First you visit their website to start your return.
  • You need to fill out the return form. 
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.
  • Mail the box back to the Oasis’s store.
  • Shipping fee and other handling charges are non-refundable.

If you are returning your product from the UK you have to pay a £1.99 return cost or it will be deducted from your refund.

Oasis Refund Policy

Oasis is happy to give you a refund. You just accomplish the Oasis return policy requirements. To get a refund in the form of the original payment method you need to return your product within 28 days of receipt along with the valid proof of purchase. Your refund will be issued within 14 working days.

Refunds for credit or debit card payments will be processed within 14 days, with funds appearing on bank statements 7 working days later. Gift voucher or store credit payments return product value to Oasis account, minus £1.99 return cost.

If you use Klarna or Laybuy, we notify the service provider of your return and refund, following their terms and conditions. Please review the terms for further information. Keep you updated on parcel arrival and refund processing via email.

Oasis Exchange Policy

There is no exchange policy at Oasis. Customers will have to follow the Oasis return policy if they want to exchange the product. Mail the item back to the Oasis store, wait until your product is confirmed by Oasis and you get a confirmation email.

It suggests that first you mail the item back and then place a new order. Shipping fee and other handling charges will be deducted from the customer’s account.

Oasis Return Exceptions

  • You are not allowed to make a return of pierced jewelry if the packaging has been removed, tampered or broken due to hygiene issues.
  • If the hygiene seal is removed from the underwear and swimwear, you are not allowed to return. It must be returned along with its tags.
  • You are not eligible to make a return of opened products.
  • Oasis does not accept the return of used products if the protective seal is not intact with the item at the time of return.
  • If you want to return shoes, it must be unworn and must be returned in its original box. 
  • Electrical products may have specific warranty periods or return terms; packaging, hygiene seal, or tampering may prevent returns.

Oasis Return Policy for Faulty Items

If you receive a faulty product or discover a fault, please contact us via email with the following information: your name, order number, date of purchase, discovery, product name and code, picture/video, and description. We will consider the issue and may need additional details before making a decision.


If we accept the product is faulty, we may offer a repair, replacement, or refund, depending on our assessment. If we do not accept the product, we will inform you. Any information provided will be handled in accordance with our Privacy Notice, and any decision does not affect any other consumer rights.

Oasis Order Cancellation Policy

To cancel an order, email [email protected]. If you’ve already received an order, return it to us and receive a full refund. You get 14 calendar days under law to cancel your order if you change your mind.

If, for, whatever reason you cannot cancel your order you can return it. All returns must be quality checked and in original packaging, with labels attached. Refunds will not be given if products do not comply with our policy.

Oasis Return Method without a Receipt

It is best to make a return with a receipt. However, Oasis requires proof of purchase such as original receipt or online order confirmation email.

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Oasis Contact Details

You can contact the Oasis Customer Service team on their website and have a chat with their agent, or you can email them at [email protected]. You can also call Oasis customer support at 800 324 3046.

Oasis Customer Service Hours:

Contact MethodAvailability
Email24 hours
CallMonday to Friday: 8:00 AM – 5:00 PM

Social Media Handles


What is Oasis return policy?

Oasis has a very generous return policy, they will allow you to return your product within 28 days of purchase. The product must be in its original condition along with a receipt.

In how many days can I get a refund?

You may receive your refund within 7 to 14 business days. Refunds will be issued in the form of the original payment method you used initially.

Can I return an opened purchase at Oasis?

 Yes, you can return opened products at Oasis but it must be in its original condition. The Oasis does not accept the used product.

Can I make a return without a receipt at Oasis?

Yes, you can return your product without a receipt at Oasis but they will credit your refund in the form of store credit to the lowest selling price of the product.

What if I received a damaged item?

 If you have received a damaged or defective product from the company, you must contact the customer support department as soon as possible. If you make a return or exchange of damage or defective you will not need to pay shipping and other handling charges.

Can I make a return gift purchase at Oasis?

Yes, if you made a purchase using a gift card then you can return your product and your refund will also be issued in the form of an Oasis gift card.


In conclusion, Oasis’ Returns Policy is designed with your convenience in mind. With a generous 28-day return window, you have ample time to make sure your purchases meet your expectations. Whether you’ve changed your mind or received a faulty item, Oasis has you covered. We’ve provided a comprehensive guide to help you navigate their return policy, ensuring that your online shopping experience remains pleasant.

So, shop with confidence at Oasis, knowing that if anything doesn’t quite meet your expectations, you have a straightforward and user-friendly return process at your disposal. Enjoy fashion-forward choices and stress-free returns, all thanks to Oasis’ commitment to customer satisfaction.

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