Verizon Return Policy

Verizon Return Policy 2024 | Easy 14-Days Return Process

Discover the simplicity of Verizon Return Policy 14-days with our comprehensive guide. Uncover insider tips and navigate the process effortlessly for hassle-free returns and full refunds. Make the most of your purchase experience with Verizon—return with confidence.

What is Verizon Return Policy?

Verizon’s Return Policy allows customers to exchange or return wireless devices and accessories within 14 days of purchase for a full refund. The policy stipulates that online purchases can be returned within 14 days via mail, while in-store purchases should be returned in-store. The device can only be exchanged once. ‘Buy One Get One Free’ or similar offers require both products to be returned.

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Details about Verizon Returns:

Information Details 
Website Verizon
Return time 14 days
Return medium In Store & Online
Exchange Yes
Refund method Original mode of payment
Contact 855-983-1425
Verizon Returns

What is Verizon Return Method?

Verizon’s Return Policy allows for two primary methods for product returns. The item can be returned either by mail or in-store. You are required to return the online items purchased from via mail. You are required to return the items purchased from their stores in-store. To receive a full refund, you must return your item(s) within 14 days of purchase or delivery.

What is Verizon Return Policy In Store?

To initiate a return request, ensure that the item is returned in its original packaging. Ensure all items are in original condition and provide the original customer receipt with all returns. Verizon’s Return Policy now simplifies the process of returning items in-store. If you made a purchase in a store, you must also return it at the store. Visit the Store Locator to locate the nearest Verizon store. Visit your nearest store.

Please ensure to bring the invoice with the item you wish to return and its original tags. Visit the customer care desk and a representative will assist you in processing your return. The return of your merchandise does not automatically result in the termination of your service. Your service cancellation request will result in the cancellation of your service. If you purchased your Verizon Wireless equipment from another retailer, the return policy of that retailer will apply.

What is Verizon Online Return Policy?

The item can only be returned through mail when purchased online. To return an item purchased from Verizon Wireless online, follow the provided simple steps.

  • The merchandise must be initially packaged in its original packaging and shipping carton, including the phone, battery, charger, and instructions.
  • The merchandise should be unaltered and in a new-like condition. The original customer receipt must be included with all returns. The purchaser will receive a refund from Verizon Wireless once the return is processed. It is advisable to maintain a copy of the receipts for your records.
  • The prepaid return label can be easily attached to the outside of the shipping carton. Keep a copy of the shipping label for your records as proof of shipment. It is advisable to retain a copy of the shipping label as proof of shipment for your records. Verizon Wireless is not allowing claims for missing returns without tracking information.
  • If you have lost your return shipping label, you can print a new one. If you encounter any issues with printing a new label, you can reach out to Verizon Wireless via live chat.
  • To track your return shipment, contact the carrier that shipped your package.

Your service will not be automatically terminated when you return your merchandise. To proceed, contact Customer Care, which is the phone number listed on your receipt.

All wireless device returns and wireless exchanges, excluding Hawaii, are subject to a $50 restocking fee. The term ‘purchaser’ refers to the individual whose name appears on the receipt in the second point.

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What is Verizon Refund Policy?

Verizon verifies product return requests based on product quality, and once verified, a refund will be issued to the original payment mode. The duration of the credit or debit card used during the purchase period is three weeks. Verizon will refund the original payment, and if using a credit card, the refund will be processed on the card.

The payment method is cash or check, with a delivery time of 7 weeks. The refund process for credit card purchases will only be processed through credit card, which may take up to three weeks. The purchase will be credited within two billing cycles if it was billed to your account.

What is Verizon Exchange Policy?

The Verizon Return Policy allows for one exchange. To ensure the product arrives, it is necessary to return it in its original packaging. The merchandise must be in its original condition. The original receipt must be present at the time of exchange.

The shipping charges will be applicable when you exchange merchandise sent by Verizon Wireless. To initiate a return, the product must be kept in its original packaging and carton box. If you need more assistance, contact the customer service department.

What are Verizon Return Policy Conditions?

To return an Apple product to Verizon, disable the Find My iPhone or Find My Device setting and remove personal content and accounts from the device. Apple allows users to restore their iPhone, iPad, or iPod to factory settings, while Android allows users to reset their device to factory settings. 

  • The items are required to be returned within 14 days.
  • The product should be packaged in its original packaging. The items are required to be returned within 14 days.
  • The gift card is not eligible for return.

Verizon Return Policy and Service Termination:

Verizon permits termination of its service within 14 days of activation. Buying discounted items should be returned within the assessment period to avoid early termination fees of $175 or $350 for expensive devices.

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Verizon Order Cancellation Policy:

Verizon customers can cancel digital orders for accessories within 30 minutes of placing the order, or if the order was for in-stock items. If the order is your first purchase or you don’t have an account, contact Verizon to cancel or change the order.

Phone orders can’t be changed, but can be canceled and then made a new one. New customers can cancel orders and submit a new one, while current customers can change the shipping address. In-store pickup orders cannot be changed or canceled, but can be canceled if not picked up within 3 days.

Contact Details:

To schedule a Customer Service Representative call, log in to My Verizon or call 1 800VERIZON (1 800 837 4966), as wait times may be longer during emergencies.

Verizon Customer Service hours:

Verizon offers dedicated customer service, with trained representatives available Monday to Friday from 8:30 AM to 5:00 PM to answer any questions and assist with connectivity and technical issues.

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In how many days can I return the product to Verizon?

You have 14 days to return your product to Verizon. You can return it in store or via mail.

What is Verizon’s return policy for faulty items?

If you receive a defective item, you can expect a full refund. The company should be notified immediately about the defective item.

What is Verizon return Policy without a receipt?

The item must be accompanied by its original receipt.

What is Verizon’s return policy for gift cards?

The Verizon Return Policy prohibits gift cards from being returned or exchanged. The only exception is if the law stipulates otherwise.

Can I return the online purchase to the store?

Online purchased items can only be returned via mail.


Mastering the intricacies of Verizon returns policy 14-days is the key to unlocking a seamless and hassle-free experience. Armed with our comprehensive guide, you can confidently navigate the return process, ensuring you make the most of your purchase with the nation’s leading wireless provider. Say goodbye to uncertainties and embrace the ease of returns with Verizon, empowering you to shop smarter and enjoy a worry-free connection to the latest in technology.

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