Hermes Return Policy

Hermes Return Policy 2024 | Critical Updates | Easy Guide

Hermes Return Policy: Elevating Convenience, Reflecting Luxury, Redefining Returns with Prestige and Ease”

If you purchased the product from Hermes and are not satisfied with the purchase then Hermes allows its customer to make a return. The Hermes return window varies from product to product. The general products must be returned within 30 days of purchase. You can make a return both in-store and online.

The product must be returned in its original condition along with a receipt. The product must be returned in its original condition to get your refund or return/ exchange the product at Hermes.

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Additional Info about Hermes Return Policy

Information Details 
Website Hermes 
Return time 30 days
Return modeIn-store and online
Exchange medium In store 
Refund method Original payment method 
Contact 800 441 4488
Hermes Return Policy

Methods to Return at Hermes

To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Hermes’s return methods for their customers for easy and flexible returns.

In- Store Return policy:

You can use the Our Stores link on the Hermes website to find the nearest store to you. You can return your items to a Hermes store within 30 days of their purchase date. Pack your items and take them to the store.

Make sure to bring an original sales receipt with your returned items to the store. If you return your online order at Hermes Shops, they will send it to their warehouse. Talk to a store associate, and they will help you with the return process.

Hermes Online Return policy:

You can also return your products through mail. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage. Make sure that your product must be in its original condition and eligible to return. Try to return your items in an unopened stage. Go to the website and follow given prompts to make a return. Return label is required to mail your product.

Hermes Refund Policy:

As per Hermes return policy, you must return the product within its time period that mentioned above. If you return the product via mail then shipping charges will be deducted from your refund. If you made a purchase with Hermes credit card then refund may complete about 7 to 10 business days.

Your refund will reflect back to your bank account within 7-10 business days in the original payment method. Make sure that your product is an unworn and undamaged, return must be made with all the required documents to get a full refund.

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Hermes Fragrance Return Policy:

When you order it online it can explode to return Hermes fragrances you must fulfill the following requirements. 

  • Make sure that product must be sealed while you are returning, if the bottle is damaged during delivery it can be harmful.
  • You are not allowed to make a return of opened and used products.
  • The product must be returned in its original package.

Hermes Apple Air Tag Return:

You must return the Apple air tag with its leather accessory. There are following guidelines that help you to return the product:

  • You need to return the Apple air tag to the same store where you bought it.
  • The serial number on the air tag must match with the serial number that is printed on the original invoice.
  • The air tag must be returned in its original packaging.
  • If you remove the battery activation then it will be non-sellable.
Hermes Return Policy

Hermes Exchange policy:

If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to Hermes return policy, your product must fulfill the return requirements to make an exchange or return the product. The store executives will examine your product and then tell you that you are eligible to return or exchange the product.

If you are able to exchange the product, then you have 30 days for exchange. The only way to exchange your product is by going to the store. For more queries, you can contact our customer support department.

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Hermes return policy conditions:

There are following condition that you must fulfill to make a successful return at Hermes:

  • The product must be returned within 30 days of purchase.
  • The product must be returned in its original condition as you have received.
  • The product must be intact.
  • The product must be undamaged and unbroken otherwise it will not be eligible for return.

Hermes Shoes Return Policy:

  • There should be no marks on the sole.
  • If you want to try them you should wear them on a clean, non abrasive and dry surface to protect the sole.
  • The shoes should not have a crack.

Hermes Return Policy without a receipt:

If you want to return online purchases and you have lost the receipt, you can use a confirmation email as your proof of purchase.

For in-store purchases, you need to contact the customer care department to locate your receipt or they can ask you about your credit card information to access your purchase. If they will be able to find your receipt then you can return and request for a refund. Otherwise they will only offer you store credit for the lowest selling price of the product.

Hermes Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Hermes in the UK are 10:30 AM to 6:30 PM. On Sunday the store hours are 12:00 PM to 6:00 PM.

Hermes Contact Details:

Call at 800 441 4488. Send an email by visiting the Hermes official website.

Hermes Customer Service Hours:

The customer service hours are 9:00 AM to 6:00 PM EST from Monday to Friday. On Saturday you can call between 10:00 AM to 6:00 PM EST.

Hermes Social Media Handles:


What is Hermes’ return policy?

Hermes allows its customers to make a return of a general product within 30 days of purchase. The product must be in its original condition along with a receipt.

How to return products to Hermes?

Hermes provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.

Can I return the online purchase to Hermes Store?

Yes, you can return online purchases to the Hermes store. Don’t forget to bring the original receipt, order number, photo Id along with a product.

In how many days can I get a refund?

As per Hermes Return Policy, You will have to wait 7-10 business days to get your refund. Refunds will be issued in the form of Hermes credit card and original payment method.

Can I make a return of worn products at Hermes?

No, Hermes does not accept the return of worn and used products. It may depend on the condition of the return product if it has been altered in any way then you can’t make a return.

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