Oh Polly Return Policy 2026 | Return Method Explained
Oh Polly Return Policy allows customers to return orders within 14 days of delivery for a refund or exchange. Customers seeking store credit have an extended window of 30 days. All items must be unworn, unwashed, and have original tags attached.
International return fees may vary and will be deducted from your return unless you use self-post. They do not accept returns for unwanted items after the specified return period. Store credit expires after 5 years.
Returning for Store Credit and Exchanges is free within the UK. If you’re returning for a refund, orders placed from 19th of February will be charged £3.95 per return, which will be deducted from your refund at the time oh polly process it.
Return Peried
14-30 Days
Exchange Time
14-30 Days
Refund Process
15 Days
Shipping FEE
Non-refundable
Details of Oh Polly Return Policy
| Information | Details |
| Website | Oh Polly |
| Return time | 30 days (store credit) and 14 days (refund or exchange) |
| Exchange | Available |
| Refund method | Original mode of payment |
| Refund period | 10 to 15 days |
Oh Polly Return Policy Conditions
Most Recent WINNERS RETURN POLICY
Oh Polly Return Policy Method:
If you’re returning for a refund, orders placed from 19th of February will be charged £3.95 per return, or return for store credit or an exchange for FREE. Customers can return your order via Oh Polly return portal here.
Exceptions of Oh Polly Return Policy
Returns are crucial in the retail process, but not all items can be returned back to us.
Oh Polly Refund Policy
Oh Polly’s refund policy guarantees an email notification upon return processing, with the company aiming to process all returns within 10 to 15 days of receipt. Oh Polly’s return tracking page allows customers to track their return process by entering their tracking or order number. If you need more assistance, contact the customer service department.
Oh Polly aim to process refunds, exchanges and store credit within 5 days from the date it arrives back at their warehouse.
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Oh Polly Delivery and Shipping Policy
| Service | Delivery Time | Cost |
|---|---|---|
| Unlimited Evri Next Day | Next Day Before 8pm | £9.99 / Min Spend £40 |
| Evri Standard | Within 4 Working Days | £3.99 |
| Evri Next Day | Next Day Before 8pm | £5.99 / free over £120 |
| DPD Click & Collect | Within 4 Working Days | £3.99 / free over £50 |
| DPD Next Working Day Pre 12pm | Next Day Before 12pm | £7.99 |
Oh Polly Gift Card Policy
Oh Polly offers e-gift cards for various occasions, with prices ranging from £10 to £100, with the option to select the desired amount and proceed with checkout. The recipient will receive an e-gift card via email, along with instructions on how to redeem it at checkout.
E-gift cards are non-refundable and cannot be exchanged for cash. They expire after 5 years. The redemption limit per order is £5 (500 points), with a maximum redemption of £50 (5,000 points).
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Order Cancellation at Oh Polly
If you have received a shipping confirmation email, they cannot cancel your purchase at this point. However, they offer a 30-day return policy for store credit and 14 days for a refund or exchange (UK). Once you receive your parcel, you can refuse it upon delivery or post it back for a refund. If you haven’t received a shipping confirmation email, you can contact them by clicking the icon at the bottom corner of the page and stating ‘cancel order’ in your first message.
The Polly bot will assist you with your query. Alternatively, you can request a cancellation within 15 minutes of placing your order on the order confirmation email. Their team will try to resolve the issue before your order leaves our warehouse. However, they cannot guarantee this if your order is already being processed or awaiting collection.
How to Return Faulty Items at Oh Polly?
If you have received damaged or defective items, you can submit a request. You will have to provide your email, subject, and phone number. You also need to inform them if you purchased the item online or in-store. You also need to attach the images of the faulty items. The team will be happy to help you as soon as they receive your request. In this case, the shipping fee and other handling charges will be borne by the company.
Oh Polly Contact Details
They are available 24/7 to assist you with any query, click the chat icon at the bottom of the page, and Polly bot will assist you or pass you onto a colleague if needed. Please note that they currently do not have a phone number.
Social Links
FAQs
What is the time frame for returning items to Oh Polly?
You have 14 days to return items for a refund or exchange, and 30 days to return items for store credit.
Is returning to Oh Polly free?
Returns for store credit and exchanges are free within the UK. However, returns for a refund on orders placed after February 19th incur a £3.95 processing fee deducted from your refund.
How long does it take to receive my refund?
Oh Polly aims to process all returns within 10 to 15 days of receipt at their warehouse. It may take additional days for the refund to appear in your account.
Does Oh Polly offer direct exchanges?
Yes, you can select an exchange when registering your return. Exchanges are free for UK customers.
Conclusion
Oh Polly offers a structured return policy that balances customer flexibility with hygiene and sustainability standards. With distinct windows for refunds (14 days) and store credit (30 days), shoppers can choose the option that best suits their needs, though UK customers should note the new £3.95 fee for refunds. While the lack of a phone support line may be a hurdle for some, the 24/7 chat support and clear digital tracking system ensure that assistance is always available for processing returns or handling faulty items.
Ultimately, ensuring items are returned in their original, pristine condition is the most critical factor in avoiding charges or rejections. By adhering to the guidelines regarding hygiene stickers, tags, and cleanliness, customers can navigate the return process smoothly, whether they are looking for an exchange, store credit valid for five years, or a refund to their original payment method.
