Oh Polly Return Policy

Oh Polly Return Policy 2024 | Return Method Explained

Oh Polly welcome you to return unwanted items, following their terms and conditions, to ensure they are accepted and processed within our returns policy. Customers have 30 days to return their order for a refund or exchange, and 45 days to receive store credit.

International return fees may vary and will be deducted from your return unless you use self-post. They do not accept returns for unwanted items after the specified return period.

Details of Oh Polly Returns

Information Details 
Website Oh Polly
Return time (UK Customers)45 days (store credit) and 30 days (refund or exchange)
Return time (International Customers)60 days (store credit) and 45 days (refund or exchange)
Exchange NA
Refund method Original mode of payment 
Refund period10 to 15 days

Oh Polly Holiday Return Policy

We are pleased to inform you that their returns policy has been extended during the festive season. The extended returns policy is only applicable for orders placed between November 23rd and January 15th, 2024. Orders placed outside the specified timeframe will only be eligible for return within their standard returns policy.

Customers have 45 days to return their order for refund or exchange, and 60 days for store credit, from the order placement date. International return fees may vary and will be deducted unless self-posting is used.

Oh Polly Returns

Oh Polly Return Conditions

  • They value hygiene and customer safety, so we kindly request that you handle, try on, and repack items with care.
  • Their sustainability strategy mandates returning items in their original condition, unworn, undamaged, and free of makeup, pet hairs, deodorant, perfume, and original tags or ribbons.
  • Upon arrival at our warehouse, all items will be thoroughly inspected, and failure to return them in their original condition may result in cleaning charges or refusal.


Oh Polly Return Method:

Oh Polly utilizes the Rebound platform to manage their returns. Rebound is a popular method used by online retailers like ASOS, PrettyLittleThing, Missguided, and River Island for managing returns.

To return an item to Oh Polly, follow these steps:

  • To locate your order, input your order details such as order number, post code, email, or phone number.
  • Choose the items you wish to return and specify the reason for your decision.
  • Choose your preferred return method, which may include multiple shipping options or a drop-off point in some locations.
  • The UK returns are priced at £1, while international returns may be more expensive.
  • To return an item, print a return label or QR code, post it, or bring it to the drop-off location.
  • You can track your return by visiting Oh Polly’s return tracking page.

During your return, they will provide you with regular email updates. If you are unable to access the portal, please contact them by clicking the icon located at the bottom left corner of the page and ensure to have your details ready.

Exceptions of Oh Polly Return Policy

Returns are crucial in the retail process, but not all items can be returned back to us.

  • Swimwear is returnable, but hygiene stickers must be intact, otherwise, the item will be non-returnable.
  • Their non-returnable items include face masks, thongs, socks, and some lingerie.

Oh Polly Refund Policy

Oh Polly’s refund policy guarantees an email notification upon return processing, with the company aiming to process all returns within 10 to 15 days of receipt. Oh Polly’s return tracking page allows customers to track their return process by entering their tracking or order number. If you need more assistance, contact the customer service department.


Oh Polly Delivery and Shipping Policy

After completing your transaction, you will receive a confirmation email within 24 hours. Oh Polly’s team works quickly to pick, pack, and send your purchase out. Once dispatched, you will receive a dispatch email with a tracking link, usually within 24 hours.

Delivery may take longer during sales or collection launches, but they aim to deliver items before the estimated delivery date, even if you upgrade your shipping option to Express or Next Day. Your tracking will update as your parcel arrives and until delivery.

Courier offers various delivery services, including Evri Standard (up to 8 days) for $10.00, FedEx Standard (up to 8 days) for $8.00, DHL Express (up to 3 days) for $15.00, and FedEx Express (up to 2 days) for $18.00. 

Oh Polly Gift Card Policy

Oh Polly offers e-gift cards for various occasions, with prices ranging from £10 to £100, with the option to select the desired amount and proceed with checkout. The recipient will receive an e-gift card via email, along with instructions on how to redeem it at checkout.

E-gift cards are non-refundable and cannot be exchanged for cash. They expire after 5 years. The redemption limit per order is £5 (500 points), with a maximum redemption of £50 (5,000 points).


Order Cancellation at Oh Polly

If you have received a shipping confirmation email, they cannot cancel your purchase at this point. However, they offer a 30-day return policy for store credit and 21 days for a refund or exchange (UK). Once you receive your parcel, you can refuse it upon delivery or post it back for a refund. If you haven’t received a shipping confirmation email, you can contact them by clicking the icon at the bottom corner of the page and stating ‘cancel order’ in your first message.

The Polly bot will assist you with your query. Alternatively, you can request a cancellation within 10 minutes of placing your order on the order confirmation email. Their team will try to resolve the issue before your order leaves our warehouse. However, they cannot guarantee this if your order is already being processed or awaiting collection.

How to Return Faulty Items at Oh Polly?

If you have received damaged or defective items, you can submit a request. You will have to provide your email, subject, and phone number. You also need to inform them if you purchased the item online or in-store. You also need to attach the images of the faulty items. The team will be happy to help you as soon as they receive your request. In this case, the shipping fee and other handling charges will be borne by the company.

Oh Polly Contact Details

They are available 24/7 to assist you with any query, click the chat icon at the bottom of the page, and Polly bot will assist you or pass you onto a colleague if needed. Please note that they currently do not have a phone number.

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You can return your purchased item within 30 days. The items must be in their unworn, unused, and original condition.

It will take 10 to 15 days for your refunds to be processed. It may take more days for refunds to appear in your account.

Oh Polly does not have a customer support number. They do not have a call center to handle the phone calls.

You can cancel your order until your order is not out for delivery. You can cancel it from the confirmation email or by locating the order manually from your account.

No, you cannot exchange your item, however, you can return your purchase for refund. 

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