costco RETURN POLICY

Costco Return Policy 2023 | Satisfaction Guaranteed of All Purchases

Costco Return Policy: Shop with Confidence – Satisfaction Guaranteed. Return Any Product Anytime for Any Reason and Enjoy Hassle-Free Shopping Experience.

Did the product you purchased from Costco reach your expectations? You can return it to them as Costco provides a risk-free return with guaranteed satisfaction. Costco provides hassle-free returns of products. The products can be returned within 90 days. Ensure the product meets the eligibility criteria, after which you can exchange or refund it.

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Details about Costco Returns

InformationDetails
WebsiteCostco
Return Period90 Days
Refund Period1-2 Days
Exchange Period90 days
MediumsWarehouse, Online
Chat HoursMonday-Friday: 5:00 AM to 8:00 PM PT
Saturday-Sunday: 6:00 AM to 6:00 PM PT
Phone SupportMonday-Friday: 5:00 AM to 8:00 PM PT
Saturday-Sunday: 5:00 AM to:00 7 PM PT
EmailCostco does not offer email support.

Costco Return Process

The products can be returned online through their website or to their warehouses. The receipt may help with processing your order, but it is optional. Costco also allows the cancellation or refunding of your membership fee anytime if you are unsatisfied with it. The few exclusions for products are:

  • Electronic items can be returned within 90 days.
  • No returns on cigarettes and alcohol.
  • Live performance events and airline tickets are non-refundable.
  • Customized orders cannot be returned.
  • If you are returning diamonds of 1.00ct or larger, they must have all of their original paperwork.
Costco Returns

Costco Return Policy Methods

Costco provides two methods (i.e., return to the warehouse, online) to return the products.

Warehouse

If you want an immediate return of your Costco products for which you are unsatisfied, you can bring them to the nearest Costco warehouse within 90 days. Locate the nearest warehouse from their website. Bring the original packaging if you have it, although it’s not necessary.

Once your product has been checked for its validity, you will be given a refund for it. You will receive the refund in the original mode of payment. The payment ways at the warehouse differ from online. Some items have more than 90 days for return.

Online

You can also return your product online by following the given steps.

  • Go to Costco’s website. Login to your account.
  • Select “Orders & Returns” on the top.
  • Click on the “Return or Replace item” button.
  • Check mark the items you want to return.
  • Put the reason and any additional details for your product return.
  • Select the Replace option and agree to the terms provided.
  • Choose your return method (i.e., UPS Drop-off or UPS Pick-up).
  • You will receive the return label through email.
  • Print the label. Attach this new label and remove or cover the old labels.
  • Drop off your package at the local UPS.

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Costco Product Exceptions

These are the exceptions that cannot be returned at Costco

  • Customized products (i.e., garage doors, home organization, closet, customized flooring, etc.)
  • Optical products
  • Tickets 
  • Jewelry 
  • Perishable products
  • Apple products

Costco Refund Policy 

It takes 1-2 days to receive a refund of the products from Costco. The refund is made using the original payment method. The refund process starts as soon as your return request is accepted.

Follow the online return process mentioned above, and instead of clicking on the Replace option, select the Refund option and agree to the terms. Costco also provides a refund for shipping charges. You can bring your product to the warehouse to receive an immediate refund.

 Costco Exchange Policy

To exchange the products, you have a timeframe of 90 days. You can exchange the products online through Costco’s website. You must follow the online return steps and select the Replace option. You must agree to the terms that you will send your original products within 30 days or pay the original amount. Your new order will be in “My Orders,” You’ll receive a confirmation email. The exchanged items will be sent to the address mentioned in the first order.

Costco Conditions for Return

You can return the product under the following conditions:

  • Unsatisfied with the product
  • Ordered accidentally
  • The product is damaged or defective
  • Ordered the same product twice
  • Loss of shipment
  • Not receiving the product because the item or box is damaged

Costco Money Back Guarantee

When you order online from Costco, they put a pre-authorization hold on your account to check if the funds are available. The account is released as they confirm the funds are available. Your refunds may require an entire billing cycle or reappear immediately, depending on your bank’s timeframe.

Costco Warranty Claim Policy

Costco Concierge Service offers a 2-year warranty for applicable products from the date of purchase or delivery. If there is any damage to your product, you can get it repaired through a warranty claim. If you purchase their Allstate Protection Plan, you will get up to 5 years of product warranty.

Costco Refund and Exchange

Costco Delivery and Shipping Policy

After the purchase, when your order reaches the local shipping center, you will receive a “Scheduling Email Confirmation,” which summarizes your In-Home Delivery order.

In-Home Delivery

You will receive an automated call from Costco Logistics the night before your delivery appointment, giving you a two-hour window.

In-Home Installations

The night before the installation appointment, you will receive a call from the installation provider giving you a four-hour time window. On the installation day, you will receive a call 30 minutes before the provider arrives at your house.

Costco Return Policy without Receipt

If you bring a receipt to the warehouse with the products to be returned, this will help the Service Team at the warehouse with the return process of your product. But if you lose the receipt, you can still get your products returned, as it is optional.

Costco Order Cancellation Policy

  •  Select “Orders & Returns” on the website.
  •  Select the order you want to cancel. Click Cancel Order.
  • Choose the reason for the cancellation of the product and click Cancel Order.

The cancellation time depends on the products and their point in the shipping process. The amount paid for the order is immediately refunded. The items that are not eligible for online returns are:

  • Grocery items
  • Appliance, furniture, or other large freight items
  • Floral items
  • Caskets
  • E-Vouchers
  • Tires

What products is Costco offering?

The featured products offered by Costco are as follows:

  • Wine coolers and beverage refrigerators
  • Baby essentials and furniture
  • Car seats and tires
  • Laundry Centers
  • Vacuum cleaners and floor care
  • Grocery & household essentials
  • Fresh food & fruits

Costco Return Policy for Faulty Items

If you receive an unsatisfactory or defective product, you have the option of returning it for a full refund.

Costco Gift Card Policy

Costco provides shop cards that can be used for purchases at Costco locations, gas stations, food courts, Costco.com, and Costco travel.

These shop cards are a convenient alternative to credit cards. They can be used as gifts and stocking stuffers. They do not expire and can refresh the balance between $25 and $2,000 per card.

Tips for Making Returns at Costco

Keep in mind these few tips before making Costco Return policy.

  • You have 90 days from purchase to return the product.
  • You can return it to a warehouse or through Costco’s website.
  • A receipt is not necessary, nor is the original packaging.
  • You will receive the refund in the original payment method.

90 Days Costco Returns for Electronic Products

Costco has reduced the return period for certain electronic products from an indefinite timeframe to 90 days. This decision was made due to some incidents of misuse by customers in recent times.

The new policy applies to items such as televisions, displays without tuners, projectors, large appliances, computers, tablets, cameras, camcorders, MP3 players, and cell phones. Customers must initiate their return within 90 days of the purchase date.

Can someone else return a purchase for you?

If the person attempting to make the return is not included in your membership, they will not be authorized to process the return on your behalf. In other words, only individuals who are registered members of the Costco program can initiate a return transaction.

Costco Store Timings

The store hours for the warehouses may differ. You can find the store hours of the warehouse near you by using the location of the nearest warehouse on Costco’s website.

Costco Customer Service Hours

The phone hours and chat hours of Costco are mentioned in the following:

DayPhone Hours (PT)Chat Hours (PT)
Monday5:00 AM – 8:00 PM5:00 AM – 8:00 PM
Tuesday5:00 AM – 8:00 PM5:00 AM – 8:00 PM
Wednesday5:00 AM – 8:00 PM5:00 AM – 8:00 PM
Thursday5:00 AM – 8:00 PM5:00 AM – 8:00 PM
Friday5:00 AM – 8:00 PM5:00 AM – 8:00 PM
Saturday5:00 AM – 7:00 PM6:00 AM – 6:00 PM
Sunday5:00 AM – 7:00 PM6:00 AM – 6:00 PM

Costco Contact Details

For online orders, you can call 1-800-955-2292; for membership and warehouses, contact 1-800-774-2678.

FAQs:

You can return your orders within a timeframe of 90 days.

All unused and undamaged returns end up for sale at discounted prices. The perishable food items are not resold.

You cannot return the diamond jewelry after 48 hours.

Yes, anything is returnable at Costco Wholesale.

If the product was purchased at Costco, you could return it without a receipt.

Costco cash cards, alcohol, and tobacco cannot be returned.

If you attempt to return a mattress that has been in your possession for more than a year, you will likely have to speak with the store manager to handle the matter.

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