Kate Spade Return Policy 2026 | Price Adjustment & Warranty
The full price items and sale merchandise item can be returned for an exchange or refund within 30 days of dispatch. The offer allows customers to exchange or return within 30 days. Kate Spade New York specialty shops offer returns or exchanges for items purchased from Katespade, excluding airport and department store locations. The product must be returned in its original condition along with all its tags and accessories according to Kate Spade Return Policy.
Merchandise eligible for return must be unused, unworn, and in good condition with original hangtags and packaging attached and must be returned within 30 days. Final sale merchandise includes Kate Spade New York by Lenox items, Jack Spade products, fragrances, and merchandise discounted by 50% or greater off the original price.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
5-10 Days
Shipping FEE
Non-refundable
Details About Kate Spade Returns
| Information | Details |
| Website | Kate Spade |
| Return time | 30 days |
| Return medium | In Store & online |
| Exchange | 30 Days |
| Refund mode | Original payment method |
| Phone Number | 1-866-999-5283 |
What are Kate Spade Return Policy Conditions?
What is Kate Spade Exchange Policy?
All exchanges are subject to inventory availability and adherence to returns policy. Original items must be unused, unworn with original hangtags and packaging attached. To avoid damages, company recommend trying on footwear in clean, carpeted areas. Initial shipping charges are not refundable. All outlet orders and items marked “Final Sale” are not eligible for returns, exchanges, or price adjustments.
What are Kate Spade Return Policy Methods?
There are the following methods to return product at Kate Spade:
Kate Spade Return Policy In-store:
Purchased items from their physical shops or wholesale partners must be returned to their original purchase place. Kate Spade offers returns for unused, unworn products with original hangtags and packaging, and can exchange them at a Kate Spade New York specialty shop, excluding airport and department stores. You just need to bring the items back to the store along with the receipt and ask the store representative to return your product. They will be happy to help you.
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Kate Spade Return Policy Online:
Follow these steps to return items via mail:
For US Returns:
Once your return is received, it could take up to 5 -10 days for it to be processed.
For US returns, Start Return Here.
For Canada Returns:
ATTN RETURNS PROCESSING 8741 JACQUEMIN DRIVE WEST CHESTER OH 45069-4860
Note: All the return shipping charges will be borne by the customer. They do not accept cash on delivery (COD) deliveries or exchanges.
Kate Spade Refund Policy
The refund will be issued in the original payment method within 5-10 business days of receiving the returned product. Refunds are issued after your returned item is received. The refunds will be made in the original payment form after verifying the return. Gifting charges are non-refundable.
If your item is not in its original condition, your request can be denied. If you need more assistance contact the customer service department. The refund covers the item’s cost and sales tax, but shipping and handling costs are non-refundable unless the return is due to a manufacturer or our error.
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Kate Spade Return Policy Exceptions?
How To Return Faulty Items to Kate Spade?
If you notice any damage to your shipment, please contact the customer care department immediately at 866-999-5283. They will promptly replace your item and, if they can find one, send it to you at no cost. Kate Spade Return Policy also requests that you return the damaged item to us using their free return service.
Kate Spade Price Adjustment Policy
Full-priced items in stock can be adjusted once they are marked down within 7 days of their original purchase date. Final sale or discounted items are not eligible for price adjustments, as per specific promotion terms and conditions. To return an in-store purchase, please bring your original receipt within 7 days of the purchase date.
Kate Spade In Store Pick up Policy
You can purchase items online and pick them up in-store or in-store and pick them up in another store. Orders must be placed before 1:00 PM, and you can expect an email notification when your order is ready. You can pick up your item within 48 hours.
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Kate Spade Order Cancellation Policy
They kindly request that you carefully review and place your orders as we are unable to make any changes once they have been received. To add products to your order, you must place a new order. To modify delivery address, remove items from an order, or cancel an order, contact the Customer Services Team.
For some orders, you may be able to cancel eligible items by signing into your kate spade My Account shortly after placing your order. Please note that this self‑service option is only available for a limited time immediately after checkout. If you have questions about your order or need assistance with anything else, they are always happy to help. Please feel free to give a call at 1-866-999-5283
Kate Spade Gift Card Policy
Gift cards and e-gift cards can be purchased in fixed dollar amounts up to $500 or manually entered up to $500. You can buy a maximum of three gift cards and e-gift cards per week. E-gift cards can be sent via email to any individual with a valid email address, providing the recipient with the card number and PIN.
Gift cards are exclusively available for shipping within the United States. You will receive a confirmation email once the gift card is shipped or the recipient receives the e-gift card email. A gift card cannot be combined with another gift card or e-gift card, and no sales tax is charged when purchasing either type. They regret to inform you that they are unable to replace lost or stolen gift cards or e-gift cards.
Kate Spade Warranty Claim Policy
Their apparel comes with a one-year manufacturing defect warranty, but this doesn’t cover regular wear and tear. Seasonal apparel is available, and they provide extra buttons or beads for missing items, but they must be safely stored.
They encourage customers to return their items for manufacture defects, or if there is no nearby store, contact the customer service team for assistance. Original proof of purchase is required for calls, emails, or visits. If contacting via email, include the following information.
Kate Spade offer a two-year manufacturing defect warranty from date of purchase on watches. This warranty does not cover any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet, damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging, water damage if care instructions for the product’s water resistance levels (as marked on the product) were not followed.
Kate Spade Delivery and Shipping Details
The shipping fees for standard ground are free, while two-day and next-day shipping costs are $20 and $30 respectively. Delivery times range from 3-7 business days, with the option for two-day shipping and next-day shipping. Orders are shipped on Monday-Friday, excluding federal holidays.
Kate Spade Store Timings
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Kate Spade Contact Details
To track your order, contact customer care at 866-999-5283, live chat at 7:00 AM-11:00 PM EST, or email on Website.
Social Media Links
FAQs
In how many days can I make a return at Kate Spade?
You have 30 days to return your product in its original condition. The product must be returned along with the proof of purchase.
When will I receive my refund?
Your refund will be issued within 5 to working days after verifying by the company. Refunds will be issued in the form of the original payment method you used initially.
Can I make a return without a receipt?
If you lose your receipt, you can still return your item by packaging it up, including your details and order number (found in your online account or emails), and letting us know what you want to exchange or refund.
How do I return a gift?
Kate Spade accept returns of unused, unworn gifts with original tags and packaging. U.S. customers can initiate a free return.
Conclusion:
Kate Spade offers a clear and simple return policy for both U.S. and Canadian customers. Eligible items, in new condition with original tags and packaging, can be returned within 30 days. Returns are processed within 5-10 business days, and refunds are issued in the original form of payment. Note that items marked as “final sale” or discounted by 50% or more are not eligible for return or exchange.
If you need to exchange an item, you can do so free of charge within 30 days. However, exchanges for certain products may need to be processed online or through physical stores, depending on availability. Additionally, any damaged or defective items will be handled swiftly by customer care to ensure a hassle-free experience.
