Kate Spade Return Policy

Kate Spade Return Policy 2024 | Price Adjustment & Warranty

The item can be returned for an exchange or refund within 30 days of dispatch. The offer allows customers to exchange or return discounted or sale items within 14 days. Kate Spade New York specialty shops offer returns or exchanges for items purchased from Katespade, excluding airport and department store locations. The product must be returned in its original condition along with all its tags and accessories according to Kate Spade Return Policy.

Details About Kate Spade Returns

Information Details 
Website Kate Spade
Return time 30 days 
Return medium In Store & online
Refund modeOriginal payment method

Kate Spade Return Policy Conditions

  • The item must be unused, unworn, and in good condition with original hangtags and packaging, and must be returned within 30 days.
  • The final sale of Kate Spade New York by Lenox items, fragrances, and discounted merchandise is 50% or more off the original price.
  • Unworn swimwear and legwear can only be returned with their original hangtags and liner intact, and with their original packaging intact.
Kate Spade Returns

Kate Spade Return Method 

There are the following methods to return product at Kate Spade:

Kate Spade In-store Return Policy

Purchased items from their physical shops or wholesale partners must be returned to their original purchase place. Kate Spade offers returns for unused, unworn products with original hangtags and packaging, and can exchange them at a Kate Spade New York specialty shop, excluding airport and department stores. You just need to bring the items back to the store along with the receipt and ask the store representative to return your product. They will be happy to help you.

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Kate Spade Online Return Policy

Follow these steps to return items via mail:

  • Head to Kate Spade’s official website.
  • Go to the Order Return section to complete your online return request form.
  • Select the items you want to return and provide them a valid reason why you want to return.
  • Pack the product in its original packaging, if it’s possible.
  • Ship your package at the given address:



Note: All the return shipping charges will be borne by the customer. They do not accept cash on delivery (COD) deliveries or exchanges.

Kate Spade Refund Policy

The refund will be issued in the original payment method within 5-10 business days of receiving the returned product. Refunds are issued after your returned item is received. The refunds will be made in the original payment form after verifying the return.

If your item is not in its original condition, your request can be denied. If you need more assistance contact the customer service department. The refund covers the item’s cost and sales tax, but shipping and handling costs are non-refundable unless the return is due to a manufacturer or our error.

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Kate Spade Return Exceptions

  • Product exchange or refund only accepted if unworn, undamaged, and in new condition.
  • Body Piercing is shipped in clear plastic bags and sealed with a Tamper Proof Label.
  • No exchange or refund for items opened or tampered with.
  • Engraved items cannot be exchanged or refunded, but 50% refund offered.

How To Return Faulty Items to Kate Spade?

If you notice any damage to your shipment, please contact the customer care department immediately at 866-999-5283. They will promptly replace your item and, if they can find one, send it to you at no cost. Kate Spade Return Policy also requests that you return the damaged item to us using their free return service.

Kate Spade Price Adjustment Policy

Full-priced items in stock can be adjusted once they are marked down within 7 days of their original purchase date. Final sale or discounted items are not eligible for price adjustments, as per specific promotion terms and conditions. To return an in-store purchase, please bring your original receipt within 7 days of the purchase date.

Kate Spade In Store Pick up Policy

You can purchase items online and pick them up in-store or in-store and pick them up in another store. Orders must be placed before 1:00 PM, and you can expect an email notification when your order is ready. You can pick up your item within 48 hours.

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Kate Spade Order Cancellation Policy

They kindly request that you carefully review and place your orders as we are unable to make any changes once they have been received. To add products to your order, you must place a new order. To modify delivery address, remove items from an order, or cancel an order, contact the Customer Services Team between 8:30 AM-5:30 PM Monday to Friday, excluding bank holidays.

Kate Spade Gift Card Policy

Gift cards and e-gift cards can be purchased in fixed dollar amounts up to $500 or manually entered up to $500. You can buy a maximum of three gift cards and e-gift cards per week. E-gift cards can be sent via email to any individual with a valid email address, providing the recipient with the card number and PIN.

Gift cards are exclusively available for shipping within the United States. You will receive a confirmation email once the gift card is shipped or the recipient receives the e-gift card email. A gift card cannot be combined with another gift card or e-gift card, and no sales tax is charged when purchasing either type. They regret to inform you that they are unable to replace lost or stolen gift cards or e-gift cards.

Kate Spade Warranty Claim Policy

Their apparel comes with a one-year manufacturing defect warranty, but this doesn’t cover regular wear and tear. Seasonal apparel is available, and they provide extra buttons or beads for missing items, but they must be safely stored.

They encourage customers to return their items for manufacture defects, or if there is no nearby store, contact the customer service team for assistance. Original proof of purchase is required for calls, emails, or visits. If contacting via email, include the following information.

The item must have a style number, photos demonstrating the issue, and proof of purchase such as a receipt, pack slip, or credit card statement.

Kate Spade Delivery and Shipping Details

The shipping fees for standard ground are free, while two-day and next-day shipping costs are $20 and $30 respectively. Delivery times range from 3-7 business days, with the option for two-day shipping and next-day shipping. Orders are shipped on Monday-Friday, excluding federal holidays.

Kate Spade Contact Details

To track your order, contact customer care at 866-999-5283, live chat at 7:00 AM-11:00 PM EST, or email [email protected].

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You have 30 days to return your product in its original condition. The product must be returned along with the proof of purchase.

Your refund will be issued within 5 to working days after verifying by the company. Refunds will be issued in the form of the original payment method you used initially.

If you lose your receipt, you can still return your item by packaging it up, including your details and order number (found in your online account or emails), and letting us know what you want to exchange or refund.

Full-price merchandise with a packing slip receipt can be exchanged in a Kate Spade New York Speciality Store or returned within 30 days of purchase, or sale merchandise with a packing slip receipt can be returned.

Online outlet purchases cannot be returned in-store at Kate Spade retail stores. To streamline the return process, items should be returned through the online returns portal.

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