Everlane Return Policy 2025 | Hidden $7 Return Label Charges?
If you are not satisfied with the purchase, or not received the product exactly what you want. Everlane allows you to return for most of their products within 30 days  (US & Canada) or 45 days (all other countries except for the US & Canada) of purchase. You can make a return both in-store and online. The product must be returned in its original condition along with a receipt.
Everlane will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in its original condition. Furthermore the product must be returned in its original packaging. Shoes must be in their original shoe boxes. Mail-in returns incur a $7 shipping label fee, which is deducted from your refund.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10-14 Days
Shipping FEE
Non-refundable
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Details about Everlane Return Policy
| Information | Details |
| Website | Everlane |
| Return Time | 30 days (US & Canada) 45 Days (all other countries) |
| Return Method | In- store Online Returns to Happy Return Bar |
| Refund Period | 14 to 21 days |
| Exchange Period | 30 days |
| Contact | 415 881 5522 |
What are the Return Methods at Everlane?
In- Store Return at Everlane
Returning the product to the store would be easy as a person can Return their product by just visiting the nearby store. You just need to bring back your product to the store. The product must be returned with the receipt and in its original packaging. Go to the Everlane Customer help desk and ask them for a return.
The store representative will inspect your return product and issue your refund. They will be happy to help you out. For more queries you can contact Ever lane’s customer support department.
Online Returns at Everlane
To return your product via mail to Everlane, follow given steps:
You will have to pay $7 return label charges. Or it may be deducted from your refund.
Returns to Happy Return bar
In this method, you have to generate a return online on Everlane’s website. You will not need to pay any return fee.
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Everlane Refund Policy:
As per Everlane Refund policy, if you return your product via mail then Everlane will receive your order within two weeks. Moreover, it can take about 3 weeks to process and issue your refund. When your return product is approved and then your refund process will be initiated they will send you a confirmation email. If you make an in-store return, Everlane will also take up to 2 – 3 weeks to issue your refund in the original payment method.
If 3 weeks have passed and still you do not get your refund, then contact the customer support department Here. Make sure that your product must be in its original condition otherwise you will not get a refund if return’s requirements are not fulfilled. To get your refund in the original payment method, return your product within 30 days of purchase. Shipping fee and other handling charges are non-refundable.
What are Everlane Return Policy Exceptions?
There are following products which are not included in Everlane return policy. The return of these products are not allowed at Everlane.
What is Everlane Exchange Policy?
Exchanges can be possible at Everlane if they are according to the standard Everlane return policy return window and its exceptions. You can exchange your product for different sizes if it is available in stock.
If you want to exchange your product for different size, color, length or style, they will issue a store credit. You will have to use store credit for placing a new order. Your exchange will not be accepted if you return your product via mail or bring it to the Happy Return Bar. You can exchange your product within 30 days of purchase. We do not currently offer direct exchanges for orders outside of the US. If you’re interested in a different size, color, or inseam for your item, you will need to create a return and place a new order.
What are Everlane Return Policy Conditions?
Everlane Store Hours
The store hours of Everlane in the US are 10:00 AM to 8:00 PM from Monday to Saturday.
On Sunday store hours are 11:00 AM to 7:00 PM.
Everlane Contact Details
You can text at 415 881 5522. You send an email at support@everlane.com.
Social Media Handles
FAQs
In how many days can I make a return at Everlane?
Everlane allows you to return most of the items within 30 days of purchase. The product must be returned in its original condition.
Can I make a return without a receipt at Everlane?
No, your product needs to have the receipt or any proof of purchase. To identify your product we will need the invoice that sent you with the package.
Can I return damaged products at Everlane?
No, you cannot return a damaged or defective product at Everlane. If you opened the product and its original condition then you can easily make a return. In case, if you have received a damaged or defective product from Everlane then you can return or exchange the product but you need to inform the customer support department as soon as possible.
Does Everlane offer free Return?
If you make an in-store return then your return is totally free. But if you make a return via mail then you will have to pay a $7 return and restocking fee.
Conclusion:
We strive to make your shopping experience as convenient as possible with a flexible return policy. We accept returns of unworn and unused items within 30 days for US and Canada customers, and within 45 days for international customers, with a few exceptions like gift cards and items marked as Final Sale. For your ease, we offer free in-store returns and a $7 fee for mail-in returns, which can be waived for store credit refunds. We also provide a special First-Try policy for underwear and detailed instructions for international returns and duty/tax refunds. Should you need assistance, our support team is always here to help with any part of the return process.
