Aerie Return Policy, Refund and Exchange Policy

Aerie Return Policy 2024 [Informative] | No Time Limit

Have a wonderful shopping experience with Aerie Return Policy without any time limit. The customers have both options to return their products, i.e. online and in-store. You can find everything in this article, you need to know about refunds and exchanges as well.

What is Aerie Return Policy?

Aerie has a very generous return policy, if you are not satisfied with your product you can make a return at any time after purchase, as long as you have invoice. Bring your item to any Aerie store for easy return and exchange, you are required to have proof of purchase such as receipt, invoice, order confirmation page, order emails, invoice and order details page. There is no return window, you can easily make a return at any time. If you don’t have your invoice you can still make a return.

Details of Aerie Returns:

Return method Mail, In-store
Return timelineNo time limit
Refund methodOriginal payment method
Exchange methodMail, In-store
Contact 1-888-232-4535

Aerie Return Policy Methods:

In store:

If you are unhappy with your purchase, you can return it and get your money back. You are required to bring your items along with an invoice at the store. If you don’t have an invoice or any proof of purchase, they will let you exchange or you can get the store credit for the current price of the item. You simply need to bring the product with a debit or credit card to make the original purchase.


You can return your product through the mail, instead of taking it to the store. Aerie has set up an online portal to guide customers through the return process.

  • Login to the Aerie online portal.
  • Select the items or tell them which items you would like to return.
  • Print your shipping label and attach it on the original package. If possible, reuse the original packaging to send back.
  • If your order ended up qualifying for free return, you can use this label to send your item back at no extra cost.
  • If your order did not qualify for free return, to cover the shipping cost 5$ fee will be deducted from your refund amount.

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Aerie Exchange Policy Process and Timeline:

You can return or exchange items for free at Aerie. Please note that an exchange order will be processed as a new order. For exchange process, company will ask you to provide:

  • Order number, item number you want to exchange.
  • The item number, color, and price for the new items you want in your exchange order.

Points to Remember:

There is no time frame to exchange your item. You can exchange or return your product at any time after purchase.
Shipping costs are non-refundable.

Exceptions of Aerie Return Policy:

  • Worn items that have hygiene liner removed.
  • Customized items are non-returnable.
  • The item must match color and style.
  • They do not accept any cash on delivery (C.O.D) returns.
  • Damaged products will not be accepted for return.

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Conditions of the Aerie Return Policy:

If the item is used, missing tags, or washed, it can still be processed and returned. All you need is to bring the item you are returning along with receipt, invoice, and order confirmation and credit or debit card used to make the purchase.

Aerie Return Policy for Gifts:

  • Gift card payments will be refunded via a Gift card and the remaining balance directly to credit/debit cards.
  • Any products purchased through a Gift card will be refunded via a Gift card.
  • Gift card purchases & Top ups are non-refundable.

Aerie Return Policy Time Limit:

There is no time limit or return window for returning your product. If, for whatever reason, you are not satisfied with your purchase, you can return your item for a full refund.

Aerie Return Policy without Receipt:

You may return or exchange the item without a receipt under certain conditions. The item must be in its original condition, the tags must be still on the item. The item must not be worn or damaged. Bring the item to the store and explain the reason for return or call the Aerie Customer Service.


Aerie Order Cancellation Policy:

The first thing to cancel your order is to check either you are eligible or not at You are eligible for cancellation within an hour of placing the order. It is important that cancellation will be for the entire order. You need to call Customer Support at 800-625-5175, if you wish to cancel any individual item.

Delivery and Shipping Policy of Aerie:

Once you place an order, you have up to 1 hour to cancel or change it, when your order has shipped you will receive a confirmation email. It may be necessary to send your order in two or more shipments but charges apply only to the first package shipped. All deliveries are pending credit approval, delivery, merchandise availability and weather conditions. Shipping policy:

  • Standard (3-7 business days)
  • 2nd day shipping (2 business days)
  • Overnight shipping (1 business day)
  • Shop Runner (2 day shipping)

Aerie Store Timings:

Aerie Store timing are avialable below:

DayOpening TimeClosing Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM9:00 PM
Sunday12:00 PM7:00 PM

Aerie Customer Service Hours:

24/7 Customer Service

Contact Aerie customer service 24 hours a day, 7 days a week if you need help or query.  

Contact Us:


You need not worry about if you take the tags off or wash the aerie items, aerie has a generous return policy they accept return on those items.

Once your return has been processed, you will receive an email letting you know that your refund is now being processed.
You will receive a refund within 5-7 business days in the account associated with the original payment method.
It could take anywhere from 2-4 weeks for the items, if you mailed your package back to Aerie.

No, there is no time limit on Aerie returns.

Taxes, laws, duties, and other regulations vary by the country. You will have to return the item via mail to the US.

Yes, you can return a used product to Aerie.

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