Famous Footwear Return Policy

Famous Footwear Return Policy 2024 | Easy Refund Process

Famous Footwear allows its customers to make a return within 60 days of purchase. If you purchased the product from Famous Footwear and are not satisfied with the purchase then Famous Footwear allows its customer to make a return. You can make a return both in-store and online.

The product must be returned in its original condition along with a receipt. Famous Footwear will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and include all tags, parts and accessories.


Details of Famous Footwear Returns:

WebsiteFamous Footwear 
Return time60 days 
Return methodIn-store and Online
Restocking fee$7.95
Exchange period90 days
Refund methodOriginal payment method
Contact 1 888 896 1053

Return Method at Famous Footwear:

To return a product to Famous Footwear, customers can choose to bring back their product by mail or in person at any outlet stores.

  • Purchases from Famous Footwear outlet stores must be returned to one of Famous Footwear outlet stores.
  • Whereas online purchases can be returned by mail at their store locations.
Famous Footwear Returns

In-Store Returns:

If a customer wants to return a product at the store, first you need to locate the nearest Famous Footwear Store. To in-store return, the customer has to bring the product back to the nearest store along with all original receipts. If you made an online purchase then you may have to provide an online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.

If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store. Make sure that your item is resaleable and in good condition.


Online Return Policy:

  • Customers may start their return at Login.
  • Fill the form to prepare a return request.
  • Provide necessary details: your order number, email, address, name and print the prepaid shipping label. They will send you a shipping label via an email.
  • Place the item securely in the original package with a copy of your packing slip.
  • Ship your items back at Famous Footwear store and affix the return label on the top of the box.
  • Drop off your package at the UPS drop-off location or any carrier location of your choice.
  • Send them the package at the given address:

Famous Footwear Address

Famous.com Returns,
 625 Maddox Simpson Parkway Lebanon, TN37090.

To make a successful return at store or online, customers make sure that the item is in its original condition, unused, and unworn, and there should not be any fault to it. Product must be in that condition as it was received.

Famous Footwear Exchange Policy:

If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to the exchange policy, your product must fulfill the return requirements to make an exchange or return the product. The store executives will examine your product and then tell you that you are eligible to return or exchange the product.

If you return via mail for exchange then you have to tell the reason why you want to exchange the product. If your required product is available in stock then they will ship that item to you. If you want to return the products which you bought during the sale then you cannot exchange the product. For more queries, contact their customer support department.

Famous Footwear Refund Policy:

As per Famous Footwear return policy, if you want to get your refund the return item must be returned in its original condition. Your refund will be issued in the form of the original payment method you used initially.

Refunds will be issued within 2 to 10 business days in the original payment method. If 10 days have passed and still you don’t get a refund, you should first reach out to your bank and then contact the Famous Footwear customer department. Famous Footwear will not allow you to redeem your gift cards for cash.

Famous Footwear Refunds

Famous Footwear Return policy After 60 Days:

You are allowed to return your product after 60 days. The product must accomplish the Famous Footwear standard return policy and its exception. If your product is not damaged and in its original condition then the store manager will approve your product for return. Once they approve your return, then you can make a return. But your refund will be issued in the form of store credit.


Famous Footwear Return Conditions:

  • The item must be returned in new condition.
  • All the original tags must be attached with the product when returned.
  • The product must be returned along with its original receipt.
  • The product must be unused and unworn.
  • Shoes must be returned in their original box and packaging.

Exceptions of Famous Footwear Returns:

  • Famous footwear does not accept the return of damaged or worn products.
  • You may not be eligible to make a return of final sale items.
  • Gift Cards can’t be returned to the Famous Footwear.
  • Famous Footwear will not accept the return of final sale items.
  • Worn or used items cannot be accepted at the Famous Footwear.

How to Return at Famous Footwear Without Receipt?

If you are not satisfied with the purchase then you can make a return but it must be accompanied with the original receipt. Famous Footwear does not accept the return without receipt or any proof of purchase.

Store Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the Famous Footwear are as follows:

DayStore Hours
Monday10:00 AM – 8:00 PM
Tuesday10:00 AM – 8:00 PM
Wednesday10:00 AM – 8:00 PM
Thursday10:00 AM – 8:00 PM
Friday10:00 AM – 8:00 PM
Saturday10:00 AM – 8:00 PM
Sunday11:00 AM – 7:00 PM

Famous Footwear Contact Details:

You can call at 1 888 869 1053. On their official website you can submit a question there. They will respond to you within 3 to 4 business days.

Customer Service Hours:

Customer Service hours are 9:00 AM to 6:00 PM CT from Monday to Friday. On Saturday, customer representatives are available from 10:00 AM to 5:00 PM CT.


You can return your product within 60 days of purchase. The product must be returned in its original condition along with its receipt. Famous Footwear does not accept the return of used items.

You will receive your refund within 10 business days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit.

Yes, items purchased from home depot websites can be returned to Famous Footwear stores. You need to provide an order confirmation email, packing slip, shipping label or receipt.

No, Famous Footwear does not accept the return of used products. The product must be returned in its resalable condition and unused.

No, you cannot return your product without a receipt but you might get an exchange.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *