kohl's Return Policy

Kohl’s Return Policy 2024 | Without Receipt – Easy Process

Unbelievable! Kohl’s Return Policy Revealed: Discover the Secrets to Effortless Returns and Get the Most Out of Your Shopping Experience!

Do you need to make a return of your Kohl’s products? No problem! You can return most of your items to Kohl’s within 180 days from the date of purchase. A return can be made with or without the receipt.

Details about Kohl’s Returns

Return Period180 Days
Refund Period30 Days
Refund MethodOriginal Payment Method
Exchange Period180 Days
Return MediumsIn-Store, by Mail
Chat Hours24/7
Phone Support855-564-5748
Customer Service HoursMonday-Saturday: 7:00 AM-9:00 PM CT
Sunday: 10:00 AM- 8:00 PM CT

Kohl’s Return Policy for Sephora Items

If you purchase Sephora items through Kohl’s, you can return the items within 60 days of the purchase. The items must be in gently used or new condition. You must bring a receipt with you for a return. Returns of Sephora products without receipts will not be accepted. 

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If you purchased the Sephora products through Kohls.com or Kohl’s stores, they can be returned to Kohl’s stores even if they don’t have a Sephora location. You cannot return the Sephora items purchased from Kohl’s to any of Sephora’s stores. Returns of Sephora products must be made at Kohl’s stores only.

Kohl's Returns

Kohl’s Refund Policy 

The refunds at Kohl’s will be made to the original payment method. If you used a credit card for the purchase, the refund will be returned to your account within 30 days. The refund time may vary according to your bank. If it’s been 30 days and you have not received your refund, you can talk to customer service. 

Exchange Policy

Kohl’s offers a very flexible exchange policy. You can exchange your item within 180 days from the date of purchase. You must have the sales receipt or the order invoice to process a refund. Exchanges cannot be made via mail. Merchandise of similar style in different colors and sizes from the same brand can be exchanged.

Some merchandise may have different sizes, which is not acceptable for exchange. You can exchange your watch and premium electronics within 30 days of the original purchase. You should have a valid receipt for the return. Certain items are unavailable in stores, so you should check the item’s availability before visiting the store for a return.

 Amazon Returns at Kohl’s

To return your Amazon return at Kohl’s, follow these steps:

  • You can start your return with Amazon’s Online Return Center.
  • Select the drop-off option at Kohl’s.
  • You will receive a QR code from Amazon by email.
  • Bring your item to the Kohl’s store.
  • Show your QR code to the store staff.
  • Kohl’s will pack, label, and ship your return package for free.

Kohl’s Return Policy Exceptions

The following items have Kohl’s return policy exceptions:

  • You must return your watch and premium electronics within 30 days of the original purchase. You should have a valid receipt.
  • You must return the beauty product purchases, including the Sephora and Wellness Market products, at Kohl’s within 60 days of the original purchase. You should have a valid receipt.
  • The items must not be worn or used.
  • Gift cards cannot be exchanged or refunded.

Return In-Store Purchases at Kohl’s

You can return the item purchased from Kohl’s stores to any Kohl’s in-store. Kohl’s does not provide returns for in-store purchases through the mail. You may bring the receipt for faster returns, although a receipt is not necessary to make returns in-store. 

If you don’t have the receipt, the store staff will help you locate the original receipt for the purchase. Store credit for the returned items will be refunded to you at the lowest discounted sale price of the last 13 weeks. You will be required to show a valid ID.

Methods to Return Online Purchases at Kohl’s

You can return your Khols.com purchase to any Kohl’s store or by mail.

Kohl’s In-Store Returns

Return your online purchase to a Kohl’s store by bringing the items with their packing slip to the store. Enter your order number, billing ZIP code, and email address to print the packing slip.

Kohl’s Online Return Policy

Follow these easy steps to return your Kohl’s items online:

  •  Enter your order number, billing ZIP code, and email address.
  • Head to your Order History. Select the items you want to return.
  • Fill in the return form.
  • Carefully place the items inside a carton, including the return form.
  • Make sure the items have not been used or worn.
  • Send your return to the address given below:


Return Center, 3500 Salzman Road, Middletown, Ohio, 45044-9401

  • You will pay for the shipping fees.
  • Your refund will take 30 days to process after the items are received. The refund will be issued on the initial payment form.

Returning Freight Items

To return the fright items, you can follow the instructions on the sign at the bottom of the packing slip. You need to pay a restocking fee of 15%. The shipping cost is non-refundable. However, if you return the defective items, you will not have to pay the stocking fee. You cannot return the freight items through Kohl’s stores.

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Kohl’s Delivery and Shipping Policy

Kohl’s provides Standard free shipping on orders above $49. The shipping is calculated after (if any) coupons are applied before applying the taxes. The following are the shipping and delivery methods used by Kohl’s.

Shipping MethodEstimated Delivery Time
Standard Ground3-6 business days
One Day Shipping3-6 business days
Two Day Shipping3-6 business days
APO/FPO Delivery3-6 business days
AK/HI Delivery3-6 business days
PO Box Delivery3-6 business days
Freight Shipping3-6 business days

Kohl’s Return Policy for Gift Card

Kohl’s offers Physical Gift Cards and E-Gift Cards. You can check your Kohl’s Gift Card balance online through their website by entering your Gift Card number and the PIN code and clicking “Check Balance”. The amount on a gift card can be between $10 and $300, depending on the card. 

Kohl’s Return Policy without Receipt

You can return your purchased item to Kohl’s with or without a purchase. If you return your item without a receipt, a store credit will be provided based on the lowest discounted sale price of the last 13 weeks for the returned items. You will need to show a valid ID.

Kohl Holiday Return Policy

Premium electronics, watches, and Sephora items purchased at Kohl’s during the holiday season from November 1 onward can be returned until January 31.

Order Cancellation Policy

You cannot cancel your orders for free store pickups, same-day delivery, or free shipping to the store. Kohl’s moves quickly to fulfil your order, and because of that, you might have a very short window to cancel your orders. If you cancel your order successfully, you will not be charged. To cancel your orders,

  • Log in to your Kohl’s account.
  • Click on “View Recent Orders”.
  • Head to the order you want to cancel and click “Manage Order”.
  • Click on “Cancel Order”.
  • The status will show “Canceled” if your order has been cancelled.

Kohl’s Return Policy for Faulty items

You can return your damaged item at Kohl’s, and you do not have to pay the restocking fee. You can chat with an associate for help or call (800) 564-5740.

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Kohl’s Store Timings

To find the store hours of the store near you, you can use the Store Locator given on Kohl’s website.

Kohl’s Customer Service Hours

The customer service hours of Kohl’s are available in the following:

DayCustomer Service Hours (CT)
Monday7:00 AM – 9:00 PM
Tuesday7:00 AM – 9:00 PM
Wednesday7:00 AM – 9:00 PM
Thursday7:00 AM – 9:00 PM
Friday7:00 AM – 9:00 PM
Saturday7:00 AM – 9:00 PM
Sunday10:00 AM – 8:00 PM

Kohl’s Contact Details

You can chat with customer service at the website or contact customer service at 855-564-5748

Social Media Handles


You cannot return your purchased items to Kohl’s after 180 days.

Pack the items securely and tape the return label on them. You should bring your item to Kohl’s store along with the packing slip.

No, you must return the purchase of Sephora items from Kohl’s to Kohl’s store or through the mail.

You must return the premium electronics and watch before 30 days.

Exchanges are not allowed by mail. You should exchange your products at Kohl’s stores.

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