FWRD Returns Policy 2026 | What are Rules for Easy Returns?
Customers can return items in their original condition—unworn, undamaged, and with all tags attached—within 30 days of receiving them for a full refund. This policy ensures you have enough time to decide if a purchase is right for you, making online shopping more convenient and risk-free.
During the holiday season, FWRD provides extended flexibility to accommodate busy schedules. This added window allows for thoughtful gift-giving and peace of mind, ensuring your shopping experience remains seamless during the festive season.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
Available
Shipping FEE
Non-refundable
FWRD Returns Policy
| Category | Details |
|---|---|
| Website | FWRD |
| Return Period | 30 Days |
| Exchange Period | 30 Days |
| Chat Hours | Mon-Thurs: 24 HRS Sat – Sun: 7:00am – 3:30pm PST |
| Phone Support | 562-407-3230 |
| Email Support | service@fwrd.com |
| Item Condition | unworn, undamaged, and have all original tags attached. |
| Shipping Notes | Duties and taxes are non-refundable. |
FWRD Returns Policy Windows
FWRD allows customers to return merchandise within 30 days after purchase. This 30-day return period gives you time to consider whether you are satisfied with your purchase. If you want to ensure that your return goes smoothly, act within the 30-day window. Returns made after this period will not be accepted.
Domestic Returns
FWRD returns policy simplifies the return process for domestic orders by providing a free prepaid return mailing label with every shipment. This ensures a hassle-free experience for customers returning items. Here’s how the process works:
To return an item, pack it securely in the original box or envelope and affix the prepaid mailing label. Once the package is ready, you have two convenient options to send it back:
If you decide to send your return back without using the return label that FWRD have provided, please address your return to the following address:
FWRD.com Attn: Returns & Exchanges 12889 Moore St. Cerritos, CA 90703 US
International Returns:
To ship an item back to FORWARD, simply pack your item and invoice in a return envelope/cardboard box and address your return to the following address:
FWRD.com Attn: Returns & Exchanges 12889 Moore St. Cerritos, CA 90703 US
Customers choosing this option should ensure they use a reliable carrier and retain the tracking information for reference. This helps avoid issues in case of delayed or lost packages.
Special Rules and Conditions
FWRD aims to provide a seamless shopping experience, but some items come with specific return conditions. Here are the key rules to keep in mind when making a return or exchange:
Shoes
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with shoes.
Swimwear & Lingerie
Try on over underwear for sanitary reasons. Do not remove protective slip.
Tops & Dresses
Please be careful of makeup rubbing off on the garment.
Final Sale Items
Damaged or Defective Items
If you receive an item that is damaged or defective, contact FWRD’s customer service team within 60 days of purchase. Provide photos and details of the issue to arrange for a refund, replacement, or repair.
Shipping Charges
| Shipping Option | Estimated Delivery | Orders <$100 | Orders $100+ |
|---|---|---|---|
| DHL Express | 2 – 4 business days | $10 | FREE |
Tips for Hassle-Free Returns
Follow these simple tips to ensure your items remain eligible for returns:
These precautions will help maintain the condition of your items and make the return process smooth and easy.
FWRD Exchange Policy
FWRD allows exchanges within 30 days of receiving your order, provided the items are unworn, undamaged, and returned with all original tags attached. Final sale items are not eligible for exchanges. Customers should ensure products are returned in their original condition, including shoe boxes and protective liners for swimwear or lingerie, to qualify for an exchange.
Shipping and Duties
FWRD provides both express and priority shipping options to ensure timely deliveries worldwide. Customs duties and taxes are prepaid during checkout for your convenience, but please note that these charges are non-refundable. Always check your local customs policies to avoid surprises.
By following these guidelines, you can enjoy a seamless shopping and return experience with FWRD, ensuring peace of mind while browsing your favorite styles!
FWRD Return Policy Customer Services
| Contact Method | Details |
| Phone | 562-407-3230 |
| service@fwrd.com | |
| Hours of Operation | Mon – Fri: 24 HRS Sat – Sun: 7:00am – 3:30pm PST |
FAQs
What is the return window for FWRD purchases?
You can return items within 30 days of receipt, provided they are unworn, in their original condition, and have tags attached.
Are final sale items eligible for return?
No, items marked as final sale cannot be returned, exchanged, or credited. Be sure to check product details before purchasing.
What should I do if I receive a damaged or defective item?
Contact FWRD’s customer service within 60 days of purchase to arrange for a refund, replacement, or repair. Ensure you provide photos and details of the issue.
Are customs duties and taxes refundable?
Customs duties and taxes are prepaid during checkout but are non-refundable. Please check your local policies for further details.
Do I need a receipt to make a return?
While FWRD doesn’t explicitly require a receipt, having your order confirmation or invoice will make the return process faster and easier.
How can i cancel my order?
FWRD recommend you cancel your order online. You may also cancel your order by contacting customer service, but due to time differences, they cannot guarantee customer service will receive your request before the order ships.
Social Media Handles
Conclusion
FWRD’s return policy is designed to make your shopping experience as smooth and stress-free as possible. With a 30-day return window, extended holiday return options, and clear guidelines for eligibility, FWRD ensures flexibility and convenience. Whether you’re handling standard returns, addressing damaged items, or navigating shipping and duties, their policies are straightforward and customer-focused.
If you have any questions or need assistance, FWRD’s responsive customer service team is just a call or email away. Shop confidently, knowing that FWRD has your satisfaction in mind!
