Lovisa Return Policy

Lovisa Return Policy 2023 | 30 Days Easy Return Window

Lovisa Return Policy: Effortless Returns for Your Sparkling Satisfaction”

What is Lovisa return policy?

Lovisa has a generous and user-friendly return policy. They will allow you to return your product if you change your mind about the purchase. They will allow you to return your purchase within 30 days of purchase or delivery.

Return products should be mailed back to us in its original condition along with the original packaging and all the tags. You will have to pay a returning shipping fee. It will be deducted from your refund. You can return our items using an online return portal.


Details about Lovisa Returns

Information Details 
Website Lovisa 
Return time 30 days 
Return medium In-store & Online
Exchange method In store 
Refund method Original payment method 
Contact +44 (20) 45154402

Lovisa Return Policy Conditions

  • The item must be returned in its original condition.
  • Return items must be unused, unworn and in its original packaging.
  • For the verification process you may be asked about the personal details for returns or exchanges.
  • Shipping fee and other handling charges will be deducted from your refund.
  • Your online returns take 10 working days to process.
Lovisa Return Policy

Methods to Return at Lovisa

To return your order, you need to fill out the form. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Lovisa’s return methods for their customers for easy and flexible returns.

Lovisa in-store return policy

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Ask the customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. 

Lovisa online return policy

If you can’t visit the store to return your items. You can return your product via an online method. To do so you need to get in touch with the Lovisa customer care department. They will help you out to return your product.

By following their instructions you can easily return your product. Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product. Provide details about your product order number, name, email and receipt and send us your package.

Lovisa Return Exceptions

According to Lovisa return, most of their products can be returned to Lovisa but there are few exceptions and you can’t make a return of following products:

  • You are not allowed to make a return of body piercing products due to hygiene issues.
  •  Lovisa will not accept the return of the face mask.
  • You are not eligible to make a return of hair accessories.
  • Final sale items are non-returnable.
  • Gift cards cannot be exchanged or returned.

Lovisa Exchange Policy

If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to the Lovisa return policy, your product must fulfill the return requirements to make an exchange or return the product. The store executives will examine your product and then tell you that you are eligible to return or exchange the product.

If your required product is available in stock then they will ship that item to you. You’re allowed to make an exchange once per order. If you make another exchange then you will have to pay.

Lovisa Return Policy

What is Lovisa Refund Policy?

Lovisa is happy to give you a refund. You just accomplish the Lovisa return policy requirements. To get a refund in the form of the original payment method you need to return your product within 30 days of receipt along with the valid proof of purchase. Original receipt or bank statement can be used as a valid proof of purchase.

Gifts cards cannot be refunded. If you make a return without a receipt then they will allow you to make an exchange with the product of the same value or issue you a store credit. You can use this for future purchase. Shipping fee and other handling charges will not be refunded. If you need more assistance please contact our customer support department.

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What is Lovisa Faulty Returns Policy?

Lovisa will provide you with a refund or exchange if you receive a faulty, damaged, or defective item. You should contact the customer service team as soon as you receive your order. If it is within the guarantee period then Lovisa will repair your faulty items. If it is worn then Lovisa will not accept the return.

What is Lovisa Return Policy without a Receipt?

It is best to make a return with a receipt. However, Lovisa requires proof of purchase such as original receipt or online order confirmation email. If you have lost the receipt then you are welcome to make an exchange for the product of equal value. Unfortunately, we are unable to issue your refund if you make a return without a receipt. 

Lovisa Delivery and Shipping Policy

Lovisa offers two different shipping methods. Standard delivery and Express delivery method.

  • If you choose a standard delivery method it may take 2 to 3 business days. If your order is above $25 then you will get free shipping. You have to pay £4.95 if your order is under $25.
  • If you choose an express delivery method then it may take 1 to 2 business days and you will have to pay £6.95.

Lovisa order Cancellation Policy

Lovisa cannot guarantee change or cancel your order once it has been placed. You can contact our customer care department at [email protected], if you have just placed your order.Our team will do its best to help you to change or cancel your order. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Lovisa Contact Details

You can contact the Lovisa Customer Service team on their website and have a chat with their agent, or you can email them at [email protected]. You can also call Lovisa customer support at +44 (20) 45154402.

Lovisa Store Timings

You can go to the Store Locator on the Lovisa website to learn about the store hours and location of the nearest Lovisa store to you.

Lovisa Social Media Handles


In how many days can I make a return to Lovisa?

Lovisa has a very straightforward return policy. You may have to return your product within 30 days of purchase.

Can I return a used product to Lovisa?

If you make a return your product must be in its original condition. If you have used heavily then you can’t make a return to Lovisa.

Can I get a refund on the sale item?

If the product has been declared as a final sale item then you cannot be returned or refunded. Lovisa will not accept the return of final sale items.

Can I make a return without a receipt at Lovisa?

No, you can’t make a return without a receipt to Lovisa. However, they will allow you to exchange your product.

Can I return gift cards at Lovisa?

No, As per Lovisa Return Policy, gift cards cannot be refunded or redeemed for cash at Lovisa.

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