Torrid Return Policy 2024 | Save $6 Return Shipping Fee
Discover a detailed explanation of Torrid Return Policy. Learn more about procedures, qualifying items, and return timeframes. Take advantage of this helpful guide to simplify your tax returns.
Torrid Return Policy
Torrid wants its customers to love their purchases, but if you are still unsatisfied with your order, you can return it to Torrid. Torrid gives its customers 60 days from the date of purchase to return the purchase. You can return your items online, via mail, or by visiting Torrid stores. A $6.00 return shipping fee will be deducted from your total return amount when returning an item. It might take 1-2 weeks to process your orders.
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Details about Torrid Returns
| Information | Details |
| Website | Torrid |
| Return Period | 60 Days |
| Refund Period | 7 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 60 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday-Friday: 6:00 AM – 7:00 PM PT Saturday: 7:00 AM – 7:00 PM PT Sunday: 7:00 AM – 6:00 PM PT |
| Phone Support | 1-866-867-7431 |
| On Website |
Torrid Refund Policy
You have 60 days to return your items and receive a full refund for them. It may take 14 business days to process your orders; after that, you will be refunded for your items. It may take a minimum of 24 hours or a maximum of 7 business days for refunds to be issued. Klarna, Google Pay, and Apple Pay purchases are only eligible for a return via mail and cannot be returned in-store. Now you can also return PayPal purchases in the United States.
Torrid Exchange Policy
You have 60 days to exchange your items at Torrid. You can exchange your items for a different color or size. Make sure to exchange your item as soon as possible so the items don’t sell out.
Torrid Return Conditions
The following are the return conditions at Torrid:
Torrid Return Exceptions
The following is the return exceptions at Torrid:
Methods to Return at Torrid
The following are Torrid’s return methods for their customers for an easy and flexible return.
Torrid Returns By Mail
If you are a VIP member, you can return your items for free via mail. Otherwise, you will have to pay a shipping fee of $6.00. You can return your Apple Pay, Google Pay, and Klarna purchases via mail, as they will not be eligible for return at a store. Follow the given steps to make a return for Torrid items via mail:
In-stores
You can use the Store Locator on the Torrid website to find the nearest store. You can return your items to a Torrid store within 60 days from their purchase date. You cannot return Apple Pay, Google Pay, and Klarna purchases to a store. Pack your items and take them to the store.
Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process.
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Torrid Delivery and Shipping Policy
Orders at Torrid are processed from Monday to Friday; no shipping is carried out on Saturday, Sunday, and other holidays. You will receive an order confirmation email. Torrid will not be responsible in case your packages are lost or stolen. The following are the shipping and delivery methods at Torrid:
Torrid Gift Card Policy
Torrid provides e-gift cards and physical gift cards. You can purchase the card for between $10 and $100. You can check your gift card balance by entering your card number. No other fees will be charged except for the amount of the card. You can use your Torrid Gift Card for online purchases and at Torrid stores. There is no expiration for Torrid Gift Cards.
Torrid ships its Gift Cards to 150+ countries and provides free return shipping to Torrid stores in the United States.
Torrid Price Adjustments
Torrid does not offer price adjustments before the purchase. Although, you may find promotions or price adjustments during your shopping experience.
Torrid Return Policy without Receipt
Unfortunately, Torrid does not accept returns without the original sales receipt. Torrid only accepts returns if you have proof of purchase. Make sure to bring the original sale receipt with you while returning your order.
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Order Cancellation Policy
Torrid will start working on your order once it has been placed. It might be hard to cancel your order. There may be a limited timeline for you to cancel your order. You can contact the customer service team for further assistance. If you were unable to cancel your order, you can return your items.
You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.
Torrid Faulty Returns Policy
If you receive a damaged, faulty, or defective item, you must contact the customer support team as quickly as possible. You must return or exchange it within 60 days.
Save $6 return shipping fee?
If you are a VIP member, you can return your items for Free via mail. Otherwise, you will have to pay a shipping fee of $6.00.
Store Timings
You can go to the Store Locator on the Torrid website to learn about the store hours and location of the nearest Torrid store to you.
Torrid Customer Service Hours
You can contact the Torrid Customer Service team in following hours:
| Day | Customer Service Hours (PT) |
|---|---|
| Monday | 6:00 AM – 7:00 PM |
| Tuesday | 6:00 AM – 7:00 PM |
| Wednesday | 6:00 AM – 7:00 PM |
| Thursday | 6:00 AM – 7:00 PM |
| Friday | 6:00 AM – 7:00 PM |
| Saturday | 7:00 AM – 7:00 PM |
| Sunday | 7:00 AM – 6:00 PM |
Contact Details
You can contact the Torrid Customer Service team at their website for live chat or email them from their webpage. You can also contact Torrid’s customer support team at 1-866-867-7431.
