Torrid Return Policy 2026 | Save $6 Return Shipping Fee

Torrid wants its customers to love their purchases, but if you are still unsatisfied with your order, you can return it to Torrid. Torrid Return Policy allows customers to initiate returns within 60 days of the purchase date listed on the receipt or packing slip. A $6.00 return shipping fee applies to domestic mail returns for non-VIP members, deducted from the total refund amount.

Processing generally takes 1-2 weeks after the item arrives at the facility. Customers must ensure items are unworn, unwashed, and have original tags attached. Footwear is restricted to mail returns only and cannot be accepted at physical store locations.

Return Peried

60 Days

Exchange Time

60 Days

Refund Process

7 Days

Shipping FEE

Non-refundable

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Details about Torrid Returns

Information	Details
Website	Torrid
Return Period	60 Days
Refund Period	7 Business Days
Refund Method	Original Payment Method
Exchange Period	60 Days
Return Mediums	Mail, In-Store
Customer Support Hours	Monday-Friday: 6:00 AM – 7:00 PM PT Saturday: 7:00 AM – 7:00 PM PT Sunday: 7:00 AM – 6:00 PM PT
Phone Support	US: 1-866-867-7431 International: 1.626.603.3190
Email	On Website

What is Torrid Refund Policy?

You have 60 days to return your items and receive a full refund for them. It may take 14 business days to process your orders; after that, you will be refunded for your items. It may take a minimum of 24 hours or a maximum of 7 business days for refunds to be issued. Klarna, Google Pay, and Apple Pay purchases are only eligible for a return via mail and cannot be returned in-store. Now you can also return PayPal purchases in the United States.

If you paid for your purchase with a Torrid gift card, please allow 3-4 weeks for your refund to be placed back on the original gift card used for purchase. Shipping and handling costs are non-refundable.

What is Torrid Exchange Policy?

You have 60 days to exchange your items at Torrid. You can exchange your items for a different color or size. Make sure to exchange your item as soon as possible so the items don’t sell out.

What Items are eligible for Returns?

The following are the return conditions at Torrid:

You cannot return third-party purchases at Torrid stores or websites.
You cannot return your item at Torrid without an original sales receipt.
You cannot return your items if they do not have the tag or are not in the original packaging.

Torrid Return Exceptions

The following is the return exceptions at Torrid:

Items marked as “Final Sale.”
Worn or washed Items
Accessories & Cosmetics
Intimates
Clothing: tights
Gift Cards & eGift Cards
Items without a Torrid Store receipt or a Torrid packing slip.

How many return methods at Torrid?

The following are Torrid’s return methods for their customers for an easy and flexible return.

Torrid Returns By Mail

If you are a VIP member, you can return your items for free via mail. Otherwise, you will have to pay a shipping fee of $6.00. You can return your Apple Pay, Google Pay, and Klarna purchases via mail, as they will not be eligible for return at a store. Follow the given steps to make a return for Torrid items via mail:

Head to Torrid official website.
Fill out the Self-Serve Return Form and print when complete.
Pack your return item(s) securely, in the original package, if possible.
Include your completed return form and place the return label on the package.
Take your package to your preferred shipping carrier and method.

Please note: VIP members from within the 48 contiguous states get FREE returns.

For non-VIP members within the 48 contiguous states, note that a $6.00 return shipping fee will be deducted from your total return amount.

In-stores

You can use the Store Locator on the Torrid website to find the nearest store. You can return your items to a Torrid store within 60 days from their purchase date. You cannot return Apple Pay, Google Pay, and Klarna purchases to a store. Pack your items and take them to the store.

Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process.

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Torrid Delivery and Shipping Policy

Orders at Torrid are processed from Monday to Friday; no shipping is carried out on Saturday, Sunday, and other holidays. You will receive an order confirmation email. Torrid will not be responsible in case your packages are lost or stolen. The following are the shipping and delivery methods at Torrid:

The standard shipping costs $8.00 and arrives in 3-7 business days.
The express shipping of orders from $0-$199 costs $23 and arrives in 2-3 business days.
The express shipping of orders from $200 and above costs $28 and arrives in 2-3 business days.
The overnight shipping of orders from $0-$199 costs $28 and ships on the same day.
The overnight shipping of orders from $200 and above costs $38 and ships on the same day.

Torrid Gift Card Policy

Torrid provides e-gift cards and physical gift cards. You can purchase the card for between $10 and $100. You can check your gift card balance by entering your card number. No other fees will be charged except for the amount of the card. You can use your Torrid Gift Card for online purchases and at Torrid stores. There is no expiration for Torrid Gift Cards.

Torrid ships its Gift Cards to 150+ countries and provides free return shipping to Torrid stores in the United States.

Torrid Price Adjustments

Torrid does not offer price adjustments before the purchase. Although, you may find promotions or price adjustments during your shopping experience.

Torrid Return Policy without Receipt

Unfortunately, Torrid does not accept returns without the original sales receipt. Torrid only accepts returns if you have proof of purchase. Make sure to bring the original sale receipt with you while returning your order.

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Order Cancellation Policy

Torrid will start working on your order once it has been placed. It might be hard to cancel your order. There may be a limited timeline for you to cancel your order. You can contact the customer service team for further assistance. If you were unable to cancel your order, you can return your items.

You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Torrid Faulty Returns Policy

If you receive a damaged, faulty, or defective item, you must contact the customer support team as quickly as possible. You must return or exchange it within 60 days.

Save $6 return shipping fee?

If you are a VIP member, you can return your items for Free via mail. Otherwise, you will have to pay a shipping fee of $6.00.

Store Timings

You can go to the Store Locator on the Torrid website to learn about the store hours and location of the nearest Torrid store to you.

Torrid Customer Service Hours

You can contact the Torrid Customer Service team in following hours:

Day	Customer Service Hours (PT)
Monday	6:00 AM – 7:00 PM
Tuesday	6:00 AM – 7:00 PM
Wednesday	6:00 AM – 7:00 PM
Thursday	6:00 AM – 7:00 PM
Friday	6:00 AM – 7:00 PM
Saturday	7:00 AM – 7:00 PM
Sunday	7:00 AM – 6:00 PM

Contact Details

You can contact the Torrid Customer Service team at their website for live chat or email them from their webpage. You can also contact Torrid’s customer support team in US at 1-866-867-7431 and for International returns call at 1.626.603.3190.

Social Media Handles

FAQs

What is Torrid Return Policy after 60 days?

As per Torrid Return Policy, you cannot return, refund, or exchange your items at Torrid after a 60 days period.

When will I receive my refund at Torrid?

You may receive your refund within seven business days after 1-2 weeks of processing.

What is the return shipping fee at Torrid?

You have to pay $6.00 as a return shipping fee.

Can I return my online purchases at Torrid stores?

Yes, you can return your online purchases at Torrid stores if you bring the packing slip.

Conclusion:

Torrid offers a return policy that’s built to give customers flexibility and peace of mind. With easy returns by mail or in-store, shoppers have the freedom to choose the method that suits them best. As long as items are unworn, unwashed, and returned within the allowed timeframe, the process is smooth. The ability to return online and in-store purchases through the mail adds even more convenience.