Torrid Return Policy

Torrid Return Policy 2024 | Save $6 Return Shipping Fee

Discover a detailed explanation of Torrid Return Policy. Learn more about procedures, qualifying items, and return timeframes. Take advantage of this helpful guide to simplify your tax returns.

Torrid Return Policy 

Torrid wants its customers to love their purchases, but if you are still unsatisfied with your order, you can return it to Torrid. Torrid gives its customers 60 days from the date of purchase to return the purchase. You can return your items online, via mail, or by visiting Torrid stores. A $6.00 return shipping fee will be deducted from your total return amount when returning an item. It might take 1-2 weeks to process your orders.

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Details about Torrid Returns

Return Period60 Days
Refund Period7 Business Days
Refund MethodOriginal Payment Method
Exchange Period60 Days
Return MediumsMail, In-Store
Customer Support HoursMonday-Friday: 6:00 AM – 7:00 PM PT
Saturday: 7:00 AM – 7:00 PM PT
Sunday: 7:00 AM – 6:00 PM PT
Phone Support1-866-867-7431
EmailOn Website

Torrid Refund Policy

You have 60 days to return your items and receive a full refund for them. It may take 14 business days to process your orders; after that, you will be refunded for your items. It may take a minimum of 24 hours or a maximum of 7 business days for refunds to be issued. Klarna, Google Pay, and Apple Pay purchases are only eligible for a return via mail and cannot be returned in-store. Now you can also return PayPal purchases in the United States.

Torrid Returns

 Torrid Exchange Policy

You have 60 days to exchange your items at Torrid. You can exchange your items for a different color or size. Make sure to exchange your item as soon as possible so the items don’t sell out. 

Torrid Return Conditions

The following are the return conditions at Torrid:

  • You cannot return third-party purchases at Torrid stores or websites.
  • You cannot return your item at Torrid without an original sales receipt.
  • You cannot return your items if they do not have the tag or are not in the original packaging.

Torrid Return Exceptions

The following is the return exceptions at Torrid:

  • Items marked as “Final Sale.”
  • Worn or washed Items
  • Accessories & Cosmetics
  • Intimates
  • Clothing: tights
  • Gift Cards & eGift Cards

Methods to Return at Torrid

The following are Torrid’s return methods for their customers for an easy and flexible return.

Torrid Returns By Mail

If you are a VIP member, you can return your items for free via mail. Otherwise, you will have to pay a shipping fee of $6.00. You can return your Apple Pay, Google Pay, and Klarna purchases via mail, as they will not be eligible for return at a store. Follow the given steps to make a return for Torrid items via mail:

  • Head to Torrid official website.
  • Go to returns and enter your order number and email address.
  • Click on “Next” and follow the given instructions.
  • Give the required information and print the return shipping label.
  • Pack your items in the original packaging.
  • Make sure to attach the return shipping label on the top of the package.
  • Drop off your package at the nearest USPS location.


You can use the Store Locator on the Torrid website to find the nearest store. You can return your items to a Torrid store within 60 days from their purchase date. You cannot return Apple Pay, Google Pay, and Klarna purchases to a store. Pack your items and take them to the store.

Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process.

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Torrid Delivery and Shipping Policy

Orders at Torrid are processed from Monday to Friday; no shipping is carried out on Saturday, Sunday, and other holidays. You will receive an order confirmation email. Torrid will not be responsible in case your packages are lost or stolen. The following are the shipping and delivery methods at Torrid:

  • The standard shipping costs $6.00 and arrives in 5-7 business days.
  • The express shipping of orders from $0-$199 costs $23 and arrives in 2-3 business days.
  • The express shipping of orders from $200 and above costs $28 and arrives in 2-3 business days.
  • The overnight shipping of orders from $0-$199 costs $28 and ships on the same day.
  • The overnight shipping of orders from $200 and above costs $38 and ships on the same day
Torrid Return Policy

Torrid Gift Card Policy

Torrid provides e-gift cards and physical gift cards. You can purchase the card for between $10 and $100. You can check your gift card balance by entering your card number. No other fees will be charged except for the amount of the card. You can use your Torrid Gift Card for online purchases and at Torrid stores. There is no expiration for Torrid Gift Cards.

Torrid ships its Gift Cards to 150+ countries and provides free return shipping to Torrid stores in the United States.

Torrid Price Adjustments

Torrid does not offer price adjustments before the purchase. Although, you may find promotions or price adjustments during your shopping experience.

Torrid Return Policy without Receipt

Unfortunately, Torrid does not accept returns without the original sales receipt. Torrid only accepts returns if you have proof of purchase. Make sure to bring the original sale receipt with you while returning your order.

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Order Cancellation Policy

Torrid will start working on your order once it has been placed. It might be hard to cancel your order. There may be a limited timeline for you to cancel your order. You can contact the customer service team for further assistance. If you were unable to cancel your order, you can return your items.

You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Torrid Faulty Returns Policy

If you receive a damaged, faulty, or defective item, you must contact the customer support team as quickly as possible. You must return or exchange it within 60 days.

Save $6 return shipping fee?

If you are a VIP member, you can return your items for Free via mail. Otherwise, you will have to pay a shipping fee of $6.00.

Store Timings

You can go to the Store Locator on the Torrid website to learn about the store hours and location of the nearest Torrid store to you.

Torrid Customer Service Hours

You can contact the Torrid Customer Service team in following hours:

DayCustomer Service Hours (PT)
Monday6:00 AM – 7:00 PM
Tuesday6:00 AM – 7:00 PM
Wednesday6:00 AM – 7:00 PM
Thursday6:00 AM – 7:00 PM
Friday6:00 AM – 7:00 PM
Saturday7:00 AM – 7:00 PM
Sunday7:00 AM – 6:00 PM

Contact Details

You can contact the Torrid Customer Service team at their website for live chat or email them from their webpage. You can also contact Torrid’s customer support team at 1-866-867-7431.

Social Media Handles


As per Torrid Return Policy, you cannot return, refund, or exchange your items at Torrid after a 60 days period.

You may receive your refund within seven business days after 1-2 weeks of processing.

You have to pay $6.00 as a return shipping fee.

No items will be accepted at Torrid without a receipt. You must have a proof of purchase to return your items.

Yes, you can return your online purchases at Torrid stores if you bring the packing slip.

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