ECCO Return Policy 2025 | Tips for Smooth Refund Process
When shopping online, knowing a brand’s return policy can save you from unnecessary hassle, and ECCO makes it simple for its customers. The Ecco return policy allows you to return items within 30 days of the shipment date, giving you enough time to decide if your purchase meets expectations. To qualify for a refund, items must be unused, unworn, and returned in their original packaging.
ECCO’s policy also includes some exceptions. Items bought as part of promotions may have pro-rated refunds unless all qualifying items are returned together. Proof of purchase is usually required, and returns of damaged or worn items may be refused. Additionally, products purchased for resale are non-returnable unless defective.
ECCO Return Policy
Category | Details |
---|---|
Website | ECCO |
Return Period | 30 Days |
Refund Period | 2 to 4 weeks |
Exchange Period | Do not offer |
Chat Hours | Monday – Thursday: 9 AM to 6 PM EST, Friday: 9 AM to 3 PM EST |
Phone Support | Not specified; contact via email or live chat |
Email Support | [email protected]. |
Shipping Charges | Shipping fees are non-refundable. |
Return Method | In-Store, By mail |
ECCO Return Policy
Understanding ECCO’s return policy can help you navigate the process with ease, ensuring a hassle-free experience if you need to return a purchase. Here are the key aspects of ECCO’s return policy, including timelines, item conditions, refund processes, and shipping charges.
Return Timeline
ECCO provides a 30-day return window for customers to return items. This timeframe starts from the shipment date, not the date of delivery, giving you ample time to evaluate your purchase.
Condition of Items
To qualify for a refund, items must meet strict condition requirements. ECCO ensures that returned products are in resellable condition.
Refund Process
Refunds are processed efficiently, ensuring customers receive their money back within a reasonable timeframe. Refunds are issued to the same payment method used for the purchase.
Shipping Charges
Shipping fees and processing costs are not covered in refunds. ECCO applies a small fee for mailed returns to cover logistics.

Exceptions to ECCO Return Policy
Although ECCO’s return policy is designed to be straightforward, there are certain exceptions customers should be aware of. These exceptions ensure fairness and prevent misuse of the return system.
Items purchased as part of promotions are subject to specific refund conditions. Refunds are adjusted based on the discounted value.
No Receipt Returns
Having proof of purchase is essential for processing returns. However, ECCO return policy provides alternatives for customers who misplace their receipts.
- Proof of purchase is required for returns.
- If you lose your receipt, contact ECCO customer service for further assistance.
Resale Policy
To prevent abuse of the return system, ECCO enforces specific rules regarding resale items.
Damaged or Worn Items
ECCO has strict quality standards, and returns that don’t meet these standards may be denied. Items showing visible wear or damage are not eligible for returns. Customers will be notified and the item returned at their expense if it doesn’t meet return criteria.
Confusion Around Free Returns
ECCO Return Policy Methods
ECCO makes returning products easy, whether you choose to do so by mail or in-store. Both methods are straightforward and ensure customers can process returns without hassle. Follow the steps below to initiate and complete your return.
1. Return by Mail
Returning items by mail is a convenient option if visiting a store isn’t feasible. Follow these steps:
Return Address:
Ryder System Inc. 8862 E County Rd 100 S Avon, USA-IN 46123
2. Return in Store
If you prefer returning items in person, ECCO’s retail stores and outlets also accept online purchase returns. Here’s what you need:
Customer Support for Returns
ECCO offers customer service to assist with returns and other inquiries. You can reach them by email at [email protected] or text them at +1-855-928-6124. Customer support is available Monday – Thursday: 9AM – 5:30PM EST Friday: 9AM – 3PM EST Saturday – Sunday: Closed.
Refund Processing Timeline
Understanding the refund processing timeline ensures clarity on when you can expect your money back after initiating a return.
Tips for a Smooth Return Process
Ensure a hassle-free return experience with ECCO by keeping these tips in mind:
Social Media Handles
FAQs
Can I return worn or used items?
No, items must be unused and unworn to qualify for a return. They should also be in their original packaging with tags attached.
How do I return items purchased during a promotion?
For promotional purchases, refunds are pro-rated unless all qualifying items are returned together. To receive a full refund, ensure all promotional items are included in the return.
Are shipping charges refundable?
No, shipping and handling fees are non-refundable. Additionally, a $10 return fee will be deducted for mailed returns.
How long does it take to receive my refund?
Refunds are processed within 2-4 weeks after the return is completed. Customers will receive a confirmation once their refund is issued.
Can items purchased for resale be returned?
No, items bought for resale are not eligible for returns, except in cases of defect.
Conclusion
ECCO return policy is designed to provide customers with a straightforward and stress-free process for handling returns. By understanding the key aspects, such as the 30-day return timeframe, item condition requirements, and refund procedures, you can ensure a smooth experience.
Whether returning items by mail or in-store, ECCO offers clear guidelines and support to assist you every step of the way. For any uncertainties, ECCO’s responsive customer service team is readily available to help.