Strut confidently with hassle-free 30-day Steve Madden return policy. Unworn items in original packaging accepted in-store or via mail. Shop in style!
What is Steve Madden Return Policy?
If you are unsatisfied with your purchase from Steve Madden or the product is not according to your style, you can return it back. Steve Madden gladly accepts returns back in 30 days from the date of purchase or delivery. You can return your online and in-store purchases to Steve Madden. Both have a return date of 30 days.
The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.
Details about Steve Madden Returns
|In store and online
|Original form of payment
|1 703 637 0022
What are the Return Methods at Steve Madden?
To return a product to Steve Madden, customers can choose to bring back their product by mail or in person at any outlet stores.
Return policy in-store at Steve Madden:
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible.
Online Return Policy at Steve Madden:
Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product. Provide details about your product order number, name, email and receipt and send us your package.
Try to return your items in an unopened stage. Go to the website and follow given prompts to make a return. You will have to pay $6.95 as a shipping charge. Shipping charges will not be refunded back to you.
Steve Madden Refund Policy
After receiving your product, Steve Madden initiates your refund process and then verifies that either you are eligible for refund or not. Refunds will take place in the original method of payment you used initially. If you make an in- store return then your refund will be issued within 24 hours.
If you make a return via mail then it takes about two weeks to issue your refund in the original payment method you used initially. Shipping fee and other handling charges will not be refunded. To get a full refund your return item must comply with Steve Madden’s return policy condition.
What is Steve Madden Exchange Policy?
You are allowed to make an exchange of Steve Madden’s products if you are not happy with the purchase. But make sure that your item must be returned unused and in its resalable condition to easily get an exchange. If you want to return or exchange online purchases at the store then you must submit the return shipping label.
If you exchange the product you may receive the store credit or get a refund to your account. Shipping fee and other handling charges are nonrefundable. For more queries you can contact Steve Madden’s customer support department.
What are Conditions of Steve Madden Return Policy?
What are Steve Madden Return Exceptions?
There are following products that cannot be returned at Steve Madden due to Steve Madden’s return policy condition:
What is Steve Madden Return Policy of Faulty Items?
If you received a damaged or defective product you can easily return or exchange your product. First you need to contact the customer support department as you receive your product and inform them about the damage. They will make further arrangements for return. In this case shipping charges will be borne by the company.
What is Steve Madden return policy after 30 days?
There is no policy at Steve Madden that allows you to return your product after 30 days. If you are not satisfied with the purchase and want to return your product to Steve Madden then you must return the product within 30 days of purchase. After a 30 days return window, Steve Madden has a full right to deny your return. Try to return the product within 30 days of purchase.
What is Steve Madden return policy without a receipt?
You are allowed to make a return without a receipt to Steve Madden. If you want to return an online purchase you just need to show the order number and email address. You can return your products via the Happy Returns Bar. For in store return you can still return without a receipt within 30 days of purchase.
Steve Madden Store Hours:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
The store hours of the Steve Madden in the US are 10:00 AM to 8:00 PM from Monday to Thursday. On Friday and Saturday the store hours are 10:00 AM to 9:00 PM. Sunday timings are 11:00 AM to 6:00 PM.
Steve Madden contact details:
Customer Service Hours:
Our customer representative is available on business days between 8:00 AM to 4:00 PM.
Social Media Handles
In how many days can I make a return at Steve Madden?
Steve Madden allows you to return your product within 30 days of purchase. You are allowed to make in-store or online returns. The product must be returned in its original condition.
Can I return of damaged product at Steve Madden?
If you have received the damaged product then you can make a return or exchange at Steve Madden. Otherwise your product are not accepted for return.
In how many ways can I exchange the product at Steve Madden?
You have two ways to exchange or return your product to Steve Madden i.e. In-store return and online return.
Can I return opened products to Steve Madden?
The product must be returned in its original condition if you have opened your product and still in its new like condition then you can return your product to Steve Madden.
Can I return online purchases at the Steve Madden store?
Yes, you may return your online purchases at the Steve Madden store. Make sure that your product must be in its brand new condition.
Are the returns and exchanges free to Steve Madden?
Yes, you can make a return and exchange free of cost at Steve Madden. Yet, you may have to pay the shipping fee and other handling charges of the product, if you are returning it via mail.