CeX Return Policy

CeX Return Policy 2024 | Easy In-Store & Online Refunds

CeX permits customers to return their products with valid proof of purchase and all items included in the delivery package. CeX provides customers with a flexible return policy. The customer has 14 days from the date of purchase to initiate a return for their product.

CeX allows customers to return their products online and in-store if they are not completely satisfied with their purchase. CeX provides a free return service for UK returns, covering shipping costs if under-warranty products are returned within six months of purchase, with CeX also covering the return shipping charges. 

Details About CeX Returns

Information Details 
Website CeX
Return time 14 days
Return medium In-Store & Online
Refund method Original payment method
Contact [email protected]

What is the CeX Return Method

CeX allows customers to return both in-store and online purchases at their nearest store, provided they maintain the merchandise with intact tags and receipt of purchase. The following steps outline the return procedure.

CeX In-Store Return Policy

CeX allows customers to return their online purchases through any recovered courier service or in-store, ensuring a full refund. The policy is provided at the discretion of management and can be revoked at any time. You have the option to visit the company’s offices and present your case. 

It is crucial to ensure that you possess the necessary documents, such as receipts, and other proof of purchase. The product in question should be in its original form. A refund can be obtained from any CeX store, regardless of the purchase location.

Relevant To This Harrods Return Policy

CeX Return Policy Online

The CeX support center can be contacted by completing a form on the company’s website. Please provide the necessary information and specify the type of refund inquiry. To submit your case, contact CeX customer support at (201) 812-2909 via phone.

  • Unwanted online orders can be returned for a full refund within 14 days of delivery.
  • If a return isn’t possible within 14 days, notify CeX and wait another 14 days.
  • Items must be returned with all accessories and in the same condition as when sold.
  • Initial shipping charges of refunded items will be refunded.
  • Costs of returning unwanted goods are not covered.
  • Use insured and traceable transit methods when returning items.
  • Ship the items at the given address:

What is the CeX Refund Policy?

CeX guarantees a full refund for customers who return products in their original condition. Your return will be processed within 14 days after it is received at CeX’s warehouse. CeX offers customers the option to return their online purchases through any recovered courier service or in-store for an instant refund.

If you return the product via a recorded courier service, you will need to wait an additional 24 days for your refund. CeX states that all products are eligible for refunds, but customers must wait 14 business days for the refund to be processed after receiving the return package and receiving approval. The refund process will be communicated via email, and additional support can be sought at the ceX help center.

How to Return Faulty Items at CeX?

CeX guarantees a full refund within 30 days of purchase for faulty or defective products. If the product is found defective, the company will repair or replace it, or return it to the customer, or send it back if the purchase was made online.

CeX offers a refund in the original payment method for faulty products after repair or replacement. CeX offers a warranty for product faults within 24 months of purchase, excluding six-month issues. CeX offers a refund for faulty items after repair or replacement, based on the original value or current value, whichever is lower.


What is the CeX Warranty Claim Policy

If your item fails due to no fault on your part, we will strive to repair or replace it within 30 days. If the original payment method is not feasible, a refund at the original sales value will be issued, provided the item is returned within six months of purchase. The warranty must be honored by verifying all faults.

Warranty Terms and Conditions

  • Verification of faults is required for warranty honoring.
  • Proof of purchase is required for returns.
  • Removable battery faults are not covered beyond 30 days.
  • 2-day goodwill return excludes new items like CeX Basics and SIM Cards.
  • Warranty valid in any CeX store.
  • “(s)” items and titles for online play excluded.
  • Warranty doesn’t cover physical, liquid, or rooting/jailbreaking damage.

CeX Return Policy Conditions

The following are the CeX return policy conditions:

  • Notify the company within 48 hours of purchase if the product is faulty.
  • Submit the claim within 30 days via phone or email.
  • Provide valid proof of purchase like a receipt or invoice.
  • Attach original product items.
  • Warranty valid in any CeX store.
  • Return product undergoes testing and verification before refund.

What is the CeX Click & Collect Policy?

CeX offers a Returns policy for customers to return items to their nearest store or send them by post for refunds or replacements. To process a return, customers must include their order number and the reason for the return. CeX provides two free ways to send orders: Royal Mail Home Collection and Royal Mail Freepost (R48). 

However, CeX is not responsible for any damage or loss during transit. For higher-value orders, CeX recommends using a fully insured service like Royal Mail Special Delivery, which will be refunded via cheque. If parcel tracking is not updated within 48 hours, customers should contact CeX for assistance.

Royal Mail Collection is available for free, and if you live in the mainland UK, CeX offers a Freepost service. To use Royal Mail, you can create a shipping label that covers postage costs. Print it off, stick it to your parcel, and drop it off at your local post office. If you don’t have access to a printer, create a shipping label, check the email from Royal Mail, download the QR code image, and take your parcel to your nearest Post Office. The Post Office will scan the QR code and print the label for you. Keep the proof of postage receipt safe until your order is complete.


Order Cancellation Policy

To cancel an order, use the contact form provided and select Order Cancellation/Address Change under Type Of Enquiry. Contact CeX from your registered WeBuy email address only. Orders cannot be canceled once dispatched.

CeX Contact Details

The CeX store phone numbers are currently only available for internal use. To contact CeX IO support, email [email protected], but they cannot guarantee correction of errors.

Social Media od CeX


CeX offers a 2-day goodwill returns policy, allowing customers to return unsatisfied products within two days for a voucher, provided they are in original condition and can be withdrawn at any time.

The address to the warehouse is:
CeX Returns Order 
Unit A
Greycaine House
21 Greycaine Road
WD24 7GP

Your refund will be issued within 14 working days in the form of the original payment method you used initially.

CeX offers a hassle-free return process, with pre-paid return labels and full refunds provided if all return criteria are met. No handling or shipping fees are charged.

CeX offers a 14-day return policy for unwanted products, allowing customers to return items in-store or via recorded courier service, with instant refunds and vouchers.

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