Dillard's Return Policy

Dillard’s Return Policy 2024 | The Classified Nitty-Gritty

If you buy an item from Dillard’s either online or at the store, Dillard’s operates a return policy that accepts both online and in-store returns within 30 days of purchase. Dillard’s Return Policy is very simple. The item must be in its original condition and unused. You need to submit the proof of purchase to make a return at Dillard’s.

All the tags and labels must be intact with the product. Those products will be eligible for return that would be in good and sellable condition. Dillard’s does not accept the return of your product, if you make a return after 30 days.

About Dillard

Dillards is the largest retail chain in the United States. It is known for offering a wide range of products including clothing, accessories, cosmetics, home accessories, and much more. Dillard’s stores are often found in malls or shopping centers across the country. They sell a variety of brands, offer a variety of styles and tastes, making it a popular destination for customers looking for quality and choice

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Details about Dillard’s Return Policy:

Information Details 
Website Dillard’s
Return time 30 days
Return methodIn-store & Online
Refund MethodOriginal payment method
Exchange Medium In-store & Online
Contact 00 1 817-831-5482

Returning Process at Dillard’s:

To return a product to Dillard’s, customers can choose to bring back their product by mail or in person at any outlet stores.

Return policy in-store at Dillard’s:

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. 

dillard's return policy

Online Return Policy at Dillard’s:

Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage. Go to the website and follow given prompts to make a return. You must ship your return item with its original receipt at this address:


Dillard’s, 600 Carnahan Drive, Maumelle, AR 72133

You will have to pay $9.95 to use the shipping return label. 

  • $9.95 is the minimum return label shipping cost.
  • $20 is the expedited return label shipping cost.
  • $30 is the next-day label cost.
  • If your product is over $150, then you will get a free return shipping label. 
  • Customers can get a free shipping label if they paid with Dillard’s cash and your order value is above $99

Refund Policy at Dillard’s:

After receiving your product, Dillard’s initiates your refund process and then verifies that either you are eligible for refund or not. Normal time period for the refund process is about 10 business days. If you mailed the product then you have to wait more than 10 days.

Refunds will take place in the original method of payment you used initially. You will have to accept the Dillard’s card if you paid with AfterPay. For more queries, please contact our customer support department they will help you to issue a refund, if you’re eligible.

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Dillard’s Exchange Policy:

Simply return to the store or by mail, if you want to exchange your product. You still have to pay your shipping charges and handlings for mail-in exchanges separately. The amount you paid for the return product will be credited to you for the new purchase.

Customers can exchange your product by visiting the store. The product must be in its original condition. It is recommended that you go to the store to exchange your product because it is convenient and all processes are in front of you.

Dillard’s Return Exceptions:

You are not eligible to return the damaged product unless fault is due to the manufacturer’s error. If the product is damaged by the customer then you can’t return.

  • Dillard’s does not accept the return of used product products.
  • Worn and broken products are also not accepted by Dillard’s.
  • Customized products are non-returnable.
  • Clearance items that are less than 65%.
  • If you failed to submit the receipt or any proof of purchase you are not eligible to return.
  • All tags must be intact with the product at the time of return.

Conditions of Dillard’s Returns:

The item must be returned within 30 days of purchase.

  • The item which you want to return must be in its original condition, unused, unwashed and not broken.
  • If you received the damaged product by the company then you can make a return of that product otherwise you are not eligible.

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Dillard’s Delivery and Shipping Policy:

Dillard’s offers expedited, next-day standard shipping. 

  • If your ordered item is in stock and ready out for delivery then it takes 2-5 business days. Members who hold Dillard’s cards have a free shipping policy on the orders that are $99 or more.
  • If your order is above $150 then you can also get free shipping. 
  • Standard shipping charges are $9.95 for all orders.
  • Expedited delivery takes two days to deliver your order.

Dillard’s Store Timings:

The store hours in the U.S. and U.K. are as follows:

DayOpening TimeClosing Time
Monday11:00 AM8:00 PM
Tuesday11:00 AM8:00 PM
Wednesday11:00 AM8:00 PM
Thursday11:00 AM8:00 PM
Friday11:00 AM8:00 PM
Saturday11:00 AM8:00 PM
Sunday12:00 PM6:00 PM

Dillard’s Contact Details:

Customers can contact through email. You can call at 00 1 817-831-5482, from Monday-Friday 7:00 AM – Midnight. Saturday-Sunday 10:00 AM-8:00 PM CST. Live chat 24/7 at Dillard’s website.

Social Media Handles:


In how many days can I make a return?

Customers have 30 days to make a return at a store or online. Product must be in its original condition and all tags must be intact with the product. The return product must be in good and sellable condition.

Can I make a return without a receipt?

Yes, you can make a return without a receipt but you will not be able to get a refund. You need to provide a proof of purchase then the customer will be able to claim a refund.

In how many days can I receive a refund at Dillard’s?

Refunds may complete about 7-10 business days. Refunds will be issued in the original payment method, so refund time depends on your bank account.

Can I return used products at Dillard’s?

No, you are not eligible to return used products or if the product has no tags.

Can I return damaged products?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

How much are the shipping charges at Dillard’s?

Customers will have to pay $9.95 for using the return shipping label.

What are the non-returnable products at Dillard’s?

Dillard’s Return Policy says that Dillard’s does not accept the return of final sale item, personalized product, damaged product unless it is received by the company and if the tags had been removed from the product.

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