Figs Return Policy 2024 | Easy Returns & Exchanges

Explore the Figs Return Policy, Your key to stress-free returns and exchanges. Discover the 30-day happiness guarantee and return process today.

What is Figs Return Policy?

If you are not satisfied with your purchase from FIGS, you have the option to return or exchange the product. The Figs return policy provides a 30-day return window for all eligible items from the date of purchase.

Also Read: Macy’s Return Policy

Returns of figs must be in new, unworn condition with tags in place. The company has the complete discretion to refuse returns on any merchandise that has been worn or damaged. Keep your purchase in its original condition and the same packaging as when received.

Details about Figs Returns:

Information	Details
Website	Figs
Return time	30 days
Return medium	Mail
Exchange	Via mail
Refund method	Original mode of payment
Contact	424 500 820

How to return product to Fig?

To proceed, you need to request prepaid return shipping with Figs and follow the straightforward steps provided.
To return an order, visit the Wear figs returns page and provide your order number and shipping zip code.
Choose the items you wish to return or exchange.
In the final step, provide all necessary details and generate your prepaid return label.
Securely pack the items in a resealable bag and ship them back using the prepaid label.
Figs will notify you via email upon receiving your parcel of your refund or new order if you are exchanging.
You can return products through your preferred service provider, and using the company’s label will reduce the return fee.

FIGS Returns c/o Port Logistics Group, 108 S. Mayo Ave., City of Industry, CA 91789

What is Figs international return policy?

To return an order with a number starting with 9, visit the Wear figs returns page and provide your order details from outside the US.

Choose the items you wish to return or exchange.
The request is to provide the necessary information and submit the return request.
The customer support team will notify you via email once you submit the request.
Returning from Canada, you will receive two labels: a Canada post label and a DHL label with a tracking number starting from GM. The Canada post label is a prepaid return label that should be placed outside your package.
To send a package, record your name, address, and tracking number on the prepaid label, then insert the DHL label into the package and send it to the post office.
The customer support team will send the Canada post prepaid label within 48 hours of submitting a return request if the label is not received immediately.
To initiate a return for an international customer with an order number starting with “GE”, navigate to the Figs returns page. If you encounter any issues with returns or any other concerns, you can reach out to their customer support.

Also Read: Poshmark Return Policy

What is Figs exchange policy?

Figs allows for both exchanges and returns, with the latter being accepted within 30 days of purchase. The conditions and exclusions for all Figs returns also apply to exchanges. To request an online return, simply choose the exchange option.

Figs will notify you via email once your return is processed at their warehouse. If you need more assistance, contact the customer service department.

What is Figs Refund Policy?

Figs will process your refund and notify you via email once it arrives at its warehouse. The item does not meet the Figs returns criteria, and the refund can be denied. The refund will be credited to your original payment method.

Refunds for credit cards can take up to 10 days, with the timeframe varying depending on the card issuer.

Refunds are not available for shipping and handling charges unless the items are faulty or damaged. US and Canadian customers don’t face return shipping charges, while others will deduct these charges from their refund. The refund process will take 10 business days and can be made in cash or check. The shipping and handling costs are non-refundable.

Also Read: Mr. Porter Return Policy

What is Figs Order Cancellation Policy?

We regret to inform you that you are attempting to cancel, there is no order cancelation policy once your order has been placed. If your order has not yet been processed, you can cancel by contacting our customer experience team. Kindly provide your order number and the reason for your cancellation to ensure we continuously strive for improvement.

Figs Gift Card Policy:

Gift cards can be used until the card’s balance reaches zero. The Gift Card is considered invalid if its balance is zero for three months, and cannot be reactivated or used again. The Gift Cards are not eligible for resale. If your card is stolen or lost then the company will not be responsible to redeem your cash or card.

Also Read: Weekday Return Policy

What is Figs Return Policy for Faulty Items?

Our merchandise is guaranteed to be free of manufacturing defects and we offer refunds or exchanges for any defective items. We will cover the cost of claiming under our guarantee by providing pre-paid shipping for any returns.

Figs Return Conditions:

The merchandise should be repackaged in the same packaging.
Please ensure to include a copy of the invoice with the order.
If you don’t have your invoice, please check your email and reprint it if you used our online exchange/return program.
To return your item, please include your Customer Number, Full Name, and Billing Address with the package.

Also Read: Next Return Policy

What are Figs Return Exceptions?

Figs returns and exchanges are currently not available for certain product categories.

You are not allowed to return embroidered items.
You are not eligible to make a return of the final sale item.
Custom made items cannot be returned to figs.
You are not allowed to return “before They Go” products.
Products that are listed as non-returnable in the description.

Figs Contact Details:

Contact [email protected] for store hours, Monday-Fri, 8:30 AM-5:00 PM; FAX/866.845.3886.

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FAQs:

What items cannot be returned to Figs?

The description will indicate if your product is non-returnable. Customized items, Before They Go items, and final sale items are non-returnable.

Does figs offer free returns?

US and Canadian residents are exempt from any return shipping charges. The cost of return shipping may be borne by other residents.

In how many days can I get a refund?

The processing time for credit card refunds can vary from 10 to 10 days, depending on the bank. Figs will not refund shipping charges unless the item was defective upon arrival.

What If I Receive A Defective Item?

If you receive a defective item, you can expect a full refund. To contact the company’s customer service number, please use the provided method.

Can I return to the store?

The product should only be sent via mail.

What is Figs Customer service number?

To request an exchange, call toll-free 424 500 8209 from Monday to Friday from 6 am-8 pm.

Conclusion

The Figs Return Policy is your gateway to a worry-free shopping experience. With a generous 30-day return window, it provides the peace of mind you need when making a purchase. By following the straightforward steps for returns and exchanges, you can rest assured that your satisfaction is a top priority. Whether you’re returning a product or seeking an exchange, Figs has you covered. Embrace the convenience of their return policy and shop with confidence. Your shopping experience just got even more enjoyable with Figs.