Crocs Return Policy 2024 | 45-Day Returns & Easy Refunds

Uncover the Incredible Crocs Return Policy 2023: Enjoy 45-Day Returns for Effortless Exchanges and Instant Refunds, Hassle-Free!”

Crocs Return Policy:

If you are unsatisfied with your purchase from Crocs or the product is not according to your style, you can return it back. Crocs gladly accepts returns back in 45 days from the date of purchase or delivery.

You can return your online and in-store purchases to Crocs. Both have a return date of 45 days. The return product must be in its original condition and its original packaging. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

Details of Crocs Returns:

Information Details 
Return time45 days
Return mediumIn store and Online
Exchange mediumIn store and Online
Refund methodOriginal payment method 
Contact 1 833 585 1459

Crocs Return Methods:

  • In-Store Return 
  • Online Return.

Crocs In-store Returns:

You can return your items to Crocs within the 45 -day window. The Crocs store returns are hassle-free. All you need to do is bring your items and their original sales receipt, and the store assistant will help you with your return. The refunds will be credited to the original payment.

The refunds will be provided in merchandise credit if you do not have a receipt. If you are returning online purchases to the store, your refund will be made to the card you used while purchasing. You can return or exchange the items if they are unused and in original condition, along with their tags attached to an original sales receipt.


Crocs Online Return Method:

You can return your online purchase to Crocs by following the given steps:

  • Please securely pack your items in a package or any cardboard shipping box. The original Crocs package is recommended.
  • You need to write your name, return address, and order number on the return shipping label. You can find the order number in your order confirmation email as well as in the Order History on the website.
  • Contact the customer service team if you need a new return label.
  • Write down the return tracking number or a picture of the label for record purposes.
  • Drop off your package at any authorized UPS location.
  • You can check the return order status. You need to login to your account and go to my order section. By entering order number and email address you can trace your status.

Crocs Exchange Policy:

You have a period of 45 days to get an exchange for your item without being charged extra. Make sure that your item is in pristine condition. It will take 14 days for your exchange to get processed. According to Crocs return policy, the exchange will be possible if your product must be in its original condition.

Crocs does not accept your product for an exchange if it is damaged or unsealed. Furthermore, you cannot exchange used products at Crocs. Due to unavailability of the product, the company has a right to deny exchange.


Crocs Refund Policy:

Crocs has a very generous return policy. You can return or exchange your product easily or get your refund. After receiving your product, Crocs will assess your order quality and check whether you are eligible for refund or not, then they will initiate your refund process. If your order is found good on quality terms, you will receive a confirmation via email when your refund has been processed.

Refunds will take place in the original method of payment you used initially. You will receive your refund within 10 business days. It can take more time to reflect back depending on your bank processing time.

Keep in Mind

Shipping fee and other handling charges are non-returnable.

Crocs Return Conditions:

  • If the product was not in its original condition, Crocs will not accept your product.
  • Product must be unused and undamaged.
  • Crocs does not accept the return if the product has no sale tags.
  • The item should be in resalable condition.
  • The product must be returned within 45 days of purchase.

What is Crocs return policy without a receipt?

Some proof of purchase is required to make a return at Crocs. If you want to get a refund you must submit a proof of purchase so they can easily verify your purchase. If you purchase from their website you can use that confirmation mail as a proof of purchase.

If you made a payment using cash and there are no identifiable records of that specific transaction then you are not allowed to make a return or exchange.

Crocs Return Policy for Faulty Items:

If you have received a damaged or defective product from the Curated then you can return or exchange the product but you need to inform the customer support department as soon as possible.

Crocs Return Policy Exceptions:

  • Final sale items are not eligible to return at Crocs.
  • Crocs does not accept the return of customized products.
  • The return must initiate within 45 days of purchase, otherwise you are not allowed to make a return at Crocs.
  • Crocs will not accept the return of products that are purchased for a collaboration.

Crocs Price Adjustment Policy:

Crocs price adjustment policy is guaranteed for 14 days of purchase. If you buy an item that goes on sale within 14 days of purchase then you can request for the new price. Price adjustment will be processed in the form of a gift card if you made a purchase from crocs website using PayPal.

Crocs Store Hours:

DayStore Hours
Monday10:00 AM – 6:00 PM
Tuesday10:00 AM – 7:00 PM
Wednesday10:00 AM – 7:00 PM
Friday10:00 AM – 8:00 PM
Saturday10:00 AM – 7:00 PM
Sunday11:00 AM – 6:00 PM

Crocs Contact Details:

You can call us at 1 866 306 3179. To get instant responses you can take advantage of Live Chat.

Crocs Customer Service Hours:

You can call Crocs Customer Service in following hours during the weekdays.

DayOperating Hours
Monday9:00 AM – 5:00 PM
Tuesday9:00 AM – 5:00 PM
Wednesday9:00 AM – 5:00 PM
Thursday9:00 AM – 5:00 PM
Friday9:00 AM – 5:00 PM
SaturdayNot Available
SundayNot Available

Social Media Handles:


What is Crocs Return Policy?

Crocs allows you to return most of the items within 45 days of purchase. The product must be returned in its original condition.

In how many days can I get a refund?

You will receive your refund within 10 business days. Refunds will be issued in the form of the original payment method. If you used debit or credit card then your refund will be issued in the form of debit/ credit card.

Is there an exchange policy at Crocs?

Yes, you are allowed to make an exchange of the product at Crocs.

Can I make a return after 45 days to Crocs?

You may return your item within 45 days of purchase or delivery, otherwise retailers can offer you a repair or exchange. You are not able to get a refund.

Can I return used products at Crocs?

No, Crocs does not accept the return of used products. The product must be returned in its resalable condition and unused.

Does Crocs offer lifetime warranty?

Crocs covers a 90 day warranty policy.

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