Alo Return Policy 2024 | Easy Refund & Exchange
If you are not satisfied with the purchase, Alo allows its customers to return items within 30 days of purchase. This 30 day return window is valid for US customers. The product must be returned in its resalable condition. All the tags must be attached with the return product at the time of return otherwise your return will not be accepted.
Details of Alo Returns
| Information | Details |
| Website | Alo |
| Return time | 30 Days |
| Return medium | In Store & online |
| Refund method | Original Payment Mode |
| Contact | (855) 936-1604 |
What is Alo International Return Policy
Alo is pleased to accept international returns, but the shipping cost for such returns must be paid by the customer. The customer will receive an email containing return authorization number. Pack the items properly in its original packaging. Returning multiple packages in one package is not allowed and requires a carrier with a tracking number for the package.
What are Alo Return Policy Methods?
There are the following two return methods. Customers can return their products to the store or by mail. The product must be returned according to the Alo return policy terms and conditions.
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Alo In-store Returns
To return in-store purchases, customers must visit the nearest Alo store. To find the Alo’s store use their store locator. Bring the items to the store in its original condition. The store employee will help you to return. Your product will go for inspection, once it is verified then you can make an exchange or you can request for a refund. The product must be returned within 30 days of purchase. All the tags must be attached with the product.
Alo Online Return Policy
To return a UPS or FedEx package, follow these steps:
What is Alo Refund Policy
The refund will be processed within 2-4 business days upon receipt of the original payment form. Once the processing is complete, you will be notified via email. They will refund the store credit, excluding any original shipping charges that may have been applied to your order.
Your credit statement may take up to two billing cycles depending on your bank. Remember that if your product is not found in its original as you have received then your refund will not be issued. Shipping fee and other handling charges are non-refundable.
What is Alo Exchange Policy?
The return process takes 2-4 business days upon receipt, and if an exchange is requested, the item will be shipped to you with a new tracking email. You can choose for an instant exchange during the exchange process if you prefer not to wait for the return to be received.
A credit card will be held for the new item amount, and the order will be processed immediately. The hold will be released once the return is dropped off at the carrier, and you have 21 days to ship the item(s). If it’s not in transit, your card will be charged for the full amount. For more queries, contact the customer service department.
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What is Alo Gift Card Policy
Alo offers a exceptional return policy for gift purchases, allowing customers to return any gift they are not satisfied with. Purchases made using split payment (gift card and other payment method) are refunded to the gift card(s) first, with any remaining balance paid to the original payment.
A store credit is only available for returning gift purchases, which must be unused, unworn, unaltered, and unwashed. The original tags must be attached to the product. To return, contact customer service with the original purchaser’s order number.Â
What is Alo Order Cancelation Policy
To cancel your order, call our Customer Services department at 182-12-12 during working hours and within one hour of placing it. If you cancelled your payment through KNET in Kuwait using a credit or debit card, they will promptly reverse the authorization or process a refund transaction, but they cannot guarantee the time it will take for your account to reflect the refund, as this depends on bank processing procedures.
Cancellations outside specified periods are not accepted, as the order has already been processed and can only be cancelled through their returns or refunds process.
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What is Alo Delivery and Shipping Policy
Alo Contact Details
The customer service number is (855) 936-1604, and for messages the number is (323) 321-6334.
Alo Customer Service Hours
Customer service hours are Monday through Friday from 6:00 AM to 6:30 PM PT and Saturday through Sunday from 8:00 AM to 4:30 PM PT.
