Birkenstock Return Policy [Updated] 2024 | Easy Process & Guide

Birkenstock return policy ensures your satisfaction. With a 30-day return window, both online and in-store purchases are covered.

Birkenstock Return Policy

Birkenstock wants its customers to always choose the right project items. If you are unsatisfied with your purchase, whether it’s online or in-store, you can simply return the items to Birkenstock. You have a 30 days return window to return your items from the purchase date or delivery date.

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You must bring the original sales receipt with your returned items. Birkenstock has the right to deny or limit any exchanges or returns. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

Details of Birkenstock Returns:

Information Details
Return time30 days
Return methodIn store and online
Refund medium Original payment method
Contact (844) 505-4055

What are Return Methods at Birkenstock?

To return a product to Birkenstock return policy, customers can choose to bring back their product by mail or in person at any outlet stores.

  • Purchases from Birkenstock’s outlet stores must be returned to one of Birkenstock’s outlet stores.
  • Whereas online purchases can be returned by mail at their store locations. The online purchase can’t be returned at the Birkenstock store.
Birkenstock Returns

Birkenstock in- store return policy:

If a customer wants to return a product at the store, first you need to locate the nearest Birkenstock Store. To in-store return, the customer has to bring the product back to the nearest store along with all original receipts. You can directly contact the Birkenstock’s store by calling or sending an email to inform them about the return.

If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store. Make sure that your item is resaleable and in good condition.

Birkenstock online returns:

To return your product via mail, first you need to visit the website and fill the Return Form. Follow the given instruction and compose them a formal email about your return. Remember that if you make a purchase from their website then it can’t be returned to the store.

The product must be returned in its original condition within 30 days of delivery. You can contact customer service at 844 505 4055, they will be happy to help you. Pack the products in its original box along with all the Product must be in that condition as it was received.

What is Birkenstock Exchange Policy?

If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to Birkenstock return policy, your product must fulfill the return requirements to make an exchange or return the product.

The store executives will examine your product and then tell you that you are eligible to return or exchange the product. Birkenstock exchange policy is the same as its return policy, you need to exchange an item within 30 days of purchase. For more queries contact our customer support department.

What is Birkenstock Refund policy?

Complete customer satisfaction is very important to us. If you are not happy with the purchase, you can request for a refund at Birkenstock. You are required to give a reason why you want to return, complete mailing address, phone and email to get a refund. Refunds will be issued in the form of the original payment method you used initially.

They will take 10 to 12 working days to process your refund. Make sure that your product must be returned in its original and resalable condition to get your refund.

What are the Birkenstock Return Conditions?

  • The return product must be unused or unworn.
  • If your shoes are found to be worn or wet then it will not be accepted for return.
  • The product must be returned in its original condition.
  • You will have to pay a $5 restocking fee if you make a return without original packaging.
  • All the tags must be intact with the product at the time of return.

What is Birkenstock Order Cancellation Policy?

If you want to cancel your order, then Birkenstock allows you to cancel or amend your order until it is not confirmed by the company, if you purchase from their website.

It is not guaranteed by Birkenstock, once it has been received. You are also not eligible to cancel your order if your product has been dispatched for delivery.


What are Exceptions of Birkenstock Return Policy?

You are not eligible to return the damaged product unless the fault is due to the manufacturer’s error. If the product is damaged by the customer then you can’t return.

  • Birkenstock does not accept the return of used product products.
  • Worn and broken products are also not accepted by Birkenstock.
  • If you failed to submit the receipt or any proof of purchase you are not eligible to return.
  • All tags must be intact with the product at the time of return.

Birkenstock contact details:

 Birkenstock customer Service hours:

The customer service hours of the Birkenstock are 9:00 AM to 9:00 PM from Monday to Friday. Closed on weekends.

Birkenstock Store hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of Birkenstock in the UK are as follows:

DayOpening TimeClosing Time
Monday11:00 AM7:00 PM
Tuesday11:00 AM7:00 PM
Wednesday11:00 AM7:00 PM
Thursday11:00 AM7:00 PM
Friday11:00 AM7:00 PM
Saturday11:00 AM7:00 PM
Sunday11:00 AM7:00 PM

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In how many days can I make a return at Birkenstock?

Birkenstock standard return policy is 30 days. You must return your product within 30 days of purchase and delivery. The product must be returned in its original condition.

Can I return used products at Birkenstock?

No, Birkenstock does not accept the return of used products. The product must be returned in its resalable condition and unused.

In how many days can I get a refund?

You will receive your refund within 10 to 12 working days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit.

Can I return the online purchase to the Birkenstock store?

No, items purchased from the Birkenstock website cannot be returned to the Birkenstock store. If you make a purchase at Birkenstock’s store then it is necessary to make a return to the store.

Can I return damaged products?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

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