JCPenney Return Policy 2024 | Easy Refund & Exchange Process

JCPenney Return Policy: Shop with Confidence Knowing You Can Easily Return or Exchange Your Purchases!

JCPenney Return Policy:

If you purchased the product from JCPenney and are not satisfied with the purchase then JCPenney allows its customer to make a return. The JCPenney return window varies from product to product. The general products must be returned within 90 days of purchase. You can make a return both in-store and online. The product must be returned in its original condition along with a receipt.

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Details About JCPenney Returns:

Information Details 
Website JC Penney 
Return methodIn-store
Exchange period60 days
Refund methodOriginal payment method JCPenney card
Contact number+1-800-322-1189

What are the return methods at JCPenney?

Customers can make a return both in-store and online. 

In-store return at JCPenney:

Returning to a store is one of the fastest and easiest ways. First you need to find the nearest JCPenney store. You just need to bring back your product at the store along with a receipt. The product must be in its original condition.

Visit the help desk and store representatives will inspect your product and then you can make a return at the store. They will be happy to help you. You will have to give a reason why you want to return the product. Don’t forget to take a receipt or any proof of purchase with you.

JCPenney Returns

Online return at JCPenney:

First you need to fill the return form to make an online return at JCPenney website. Pack the product in the original box and affix the return form at the top of the box. Send the product at any one of the following addresses:


1-Reno, facility,
11111 Stead Blvd,
Reno, NV, 89506-1500.

2-Columbus, facility,
5555 Scarborough Blvd,
Columbus, OH, 43232-4730

3-Kansas City, facility, 
10500 Lack man Rd, 
Lenexa, KS, 66250-0001.

You will have to pay $8 shipping charges. You can contact the customer care department at 1-800-442-7902 to arrange the pickup by the company.

JCPenney Exchange Policy:

If you have a receipt and want to exchange your product at JCPenney then you have 60 days. Within 60 days of purchase you can exchange a product with the same product different in size or color. JCPenney will not allow its customers to make an exchange with a completely different product.

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JCPenney Mattress Return Policy:

If you want to return a mattress at JCPenney then you can make a return within 120 days of purchase. You must need to provide the receipt to make a successful return. In case of receiving the damaged or defective mattress you need to inform the company within 48hrs of delivery.

JCPenney Jewelry Return Policy:

To make a return of jewelry, you have a 60 days return window. The jewelry product must be in its original condition no part is missing from the product. Some jewelry exception is given below:


Nose rings, belly rings, Captive Hoops, Circular, ear plugs, Horseshoes, Eyebrow Rings, Ear Tapers cannot be returned at JCPenney.

The product must be in its new condition and has never been worn before.

Return period at JCPenney:

According to JCPenney return policy, the return window varies from product to product. Here are following different time periods:

ItemReturn Timeframe
Big electronic appliancesWithin 48 hours
DressesWithin 90 days
One-time itemsWithin 14 days
Major health equipmentWithin 10 days
FurnitureWithin 45 days
MattressWithin 120 days
Jewelry, JCP salons, portrait photosWithin 60 days
Smart watchesWithin 10 days
Shades and custom blindsWithin 24 hours

JCPenney Refund Process:

As per JCPenney return policy, you must return the product within its time period that mentioned above. If you return the product via mail then $8 shipping charges will be deducted from your refund. If you made a purchase with a JCPenney credit card, then the refund may complete about 3-4 business days.

Online PayPal orders will be refunded in the form of cash within 7-10 business days. Your refund will reflect back to your bank account within 7-10 business days in the original payment method.

JCPenney Return Policy without Receipt:

If you have lost the receipt and want to return your product at JCPenney then you need to show valid ID proof. If JCPenney can track your return then you will get a refund equivalent to the product’s lowest price in the past 45 days.

They have a right to reject your return in case of anything found suspicious. If you don’t have a receipt then you will be able to get a refund in the form of store credit.


JCPenney Return Exceptions:

You are not able to make a return of following products at JCPenney:

  • Gift cards
  • Body jewelry
  • Monogramed items
  • Face mask
  • Perishable foods
  • Altered products
  • Personalized products
  • Special orders
  • Digital images
  • CDs

JCPenney Credit Cards:

JCPenney offers its customers two different categories of their credit cards.

  • Gold JCPenney Credit Card
  • Platinum JCPenney credit card.
  • If you spend $500 annually then you will be able to get a gold JCPenney credit card.
  • If you spend $1000 annually then you will be able to get a platinum JCPenney credit card.
  • On every $1 purchase you will get a 1 point. And after every 200 points $10 will be credited to your card.

JCPenney Store Timings:

The store hours of JCPenney in the United States (US) are as follows:

DayOpening TimeClosing Time
Monday11:00 AM8:00 PM
Tuesday11:00 AM8:00 PM
Wednesday11:00 AM8:00 PM
Thursday11:00 AM8:00 PM
Friday11:00 AM8:00 PM
Saturday11:00 AM8:00 PM
Sunday11:00 AM7:00 PM

Contact Details:

Customers can call us at +1-800-322-1189. You can visit JCPenney website for any query. You can send an email at [email protected]

Social Media Handles:


JCPenney allows its customers to make a return of a general product within 90 days of purchase. While their return window varies from product to product. All return periods according to the products explained above in this article.

You will have to wait 7-10 business days to get your refund. Refunds will be issued in the form of JCPenney credit card and original payment method.

Yes, you can make a return of opened products at JCPenney but it must be in its original condition as you received.

Yes, you can make a return without a receipt but your refund will be issued in the form store credit.

If you received a damaged or defective product or any part of the product is missing then you need to contact our customer support department within 48 hours of delivery. JCPenney will be responsible for paying shipping charges. You will get a full refund if you return the damaged product.

Yes, you can make a return gift at JCPenney but you will not be able to get cash from JCPenney.

No, JCPenney does not accept the return of worn and used products. It may depend on the condition of the return product if it has been altered in any way then you can’t make a return.

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