Neiman Marcus Return Policy 2025 | Can You Get a Refund or Exchange?
Neiman Marcus respects and values every customer. Neiman Marcus Return Policy allows their customers to return the products within 30 days of purchase. However, if unsatisfied with your purchase, Neiman Marcus gladly accepts merchandise returns for full refunds and exchanges. Neiman Marcus allows returns within 30 days of purchase. However, CHANEL handbags, accessories, apparel, and shoes must be returned within 14 days of purchase.
You have 30 days to return your merchandise to Neiman Marcus. The refunds will be issued in the original mode of payment. You must return the merchandise with its original sales receipt.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
10-14 Days
Shipping FEE
Non-refundable
Details about Neiman Marcus Returns:
| Information | Details |
| Website | Neiman Marcus |
| Return Period | 30 Days |
| Refund Period | 10-14 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | In-Store, Mail |
| Customer Support Hours | 7 Days a week, 6:00 AM to Midnight Central Time |
| Phone Support | Call: 1-888-888-4757 Text: 972-476-1801 |
| CustomerCareNM@neimanmarcus.com |
Neiman Marcus Return Policy without Receipt:
You need to bring your merchandise along with its return slip if purchased online or your original sales receipt if purchased in-store to any store associate, and they will help you with the return. You need the return slip when returning gifts or online purchases too.
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Conditions for a Successful Return
To qualify for a full refund, returned items must meet the following criteria:
Neiman Marcus Refund Policy:
You can receive a refund for your Neiman Marcus purchases within 30 days. The refunds will be made in the original form of purchase. Refunds can be made for online and in-store purchases. It will take 10-14 days to process your return, check the eligibility, and issue a refund.
Neiman Marcus Exchange Policy:
If you are unsatisfied with your order from Neiman Marcus and want to exchange it for a different color, or an alternate size, you can do so within 30 days of purchase. You must have a purchase receipt for the merchandise. The items must be in original packaging with their tags attached. You must pay for the original item if you don’t return it within 30 days of exchange submission.
If you exchange your merchandise through an online exchange, you give Neiman Marcus authorization to issue the original form of purchase for the returned item and to charge the original form of purchase for the new item on the outgoing shipment.
Only online purchases qualify for online exchanges; if you purchased your merchandise in-store, it must be exchanged at the Neiman Marcus store. Gift items do not qualify for exchanges. Items purchased with gift cards are not eligible for exchange. It might take 10-14 days for the processing of your return.
Neiman Marcus Return Exceptions:
The following are the exceptions to return your products at Neiman Marcus:
Methods to Return at Neiman Marcus:
There are two ways to return your merchandise to Neiman Marcus.
Returning by Mail:
To return your merchandise to Neiman Marcus, you need to follow these steps:
If you are still looking for your order number, call customer service at 1-888-888-4757 for help. If you are returning in-store purchases via mail, they must be returned to the store in the same condition in which they were purchased.
Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211.
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Neiman Marcus Returns In-Store:
Print the return slip using the order number to return your online purchase at Neiman Marcus stores. The return slip is required to return the items in-store. You have 30 days to return the merchandise at the Neiman Marcus store to get full credit.
You need to bring your items along with their return slip if purchased online or your original sales receipt if purchased in-store to any store associate, and they will help you with the return. You cannot return items from Horchow, Last Call, and Bergdorf Goodman stores online or via catalog.
Gift Returns In-Store:
Print the return slip using the order number to return your gifts at Neiman Marcus stores. The return slip is required to return the gift items in-store. You need to bring your gift items along with their return slip if purchased online or your original sales receipt if purchased in-store to any store associate, and they will help you with the return.
The gift return will be refunded to the Neiman Marcus Merchandise Credit Card for the item amount. You can use that card for online, in-store, and catalog purchases from Neiman Marcus, Last Call, Horchow, and Bergdorf Goodman. You will receive a cash check for gifts valued at over $2000.
Gift Returns by Mail:
To start your gift return or exchange through the mail, you need to:
The gift return will be refunded to the Neiman Marcus Merchandise Credit Card for the item amount. You can use that card for online, in-store, and catalog purchases from Neiman Marcus, Last Call, Horchow, and Bergdorf Goodman. If you have difficulty finding your order number, call customer service at 1-888-888-4757 for help. If you return in-store purchases via mail, they must be returned to the store in the same condition. Precious Jewelry: For returns of precious jewelry, please call 1-800-908-1185.
Neiman Marcus Delivery and Shipping Policy:
The shipping charges at Neiman Marcus are non-refundable unless you receive incorrect, damaged, or defective items. The following are the shipping options offered by Neiman Marcus:
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Order Cancellation Policy:
You can cancel a Neiman Marcus Order until the order status shows “In Process”. If it shows “Shipped”, you cannot cancel it. If you ordered a personalized item, it cannot be canceled. Don’t hesitate to contact 1-888-888-4757 to find out the status of your order; if you want to cancel it, mention your order number.
How to Return Damaged Items at Neiman Marcus?
You can return your damaged item to Neiman Marcus within 30 days. You do not have to pay return shipping fees if you receive a damaged item as mentioned in Neiman Marcus Return Policy Rules. It might be beneficial to call customer service to inform them about the damaged item that you received.
Store Timings:
You need to go to the Store Locator on Neiman Marcus’s website to find the Store Hours of the store near you since the store timings vary in different parts of the U.S.
Customer Service Hours:
You can contact Neiman Marcus customer service 7 Days a week, 6:00 AM to Midnight Central Time.
Neiman Marcus Contact Details:
You can contact Neiman Marcus customer service by live chat at their website or email them at CustomerCareNM@neimanmarcus.com. You can text them at 972-476-1801 or call them at 1-888-888-4757 for assistance.
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FAQs:
Can I return an item without a receipt?
Yes, but you will receive store credit instead of a refund.
Can I exchange an item instead of returning it?
Yes, eligible items can be exchanged in-store.
Can I return a Final Sale item?
No. Items marked “Final Sale” cannot be returned.
Conclusion:
Returning an item to Neiman Marcus is a straightforward process when following the correct steps. Whether returning by mail or in-store, ensuring items meet return conditions will help speed up processing times. For hassle-free returns, keep the order number, original tags, and receipt ready. If you have any concerns, customer service is available to assist with any return-related inquiries.
