CB2 Return Policy 2024 | Easy Refunds & Exchanges

CB2 ensures its customers satisfaction with the quality of the product. So if you are not satisfied with your purchase, CB2 Return Policy will try its best to make things right for you. You can return your items to CB2 if you are not satisfied with your purchase. CB2 will accept non-furniture returns made within 90 days from the date of purchase or delivery. You must bring an original sales receipt with you when returning the item.

The return window for rugs and furniture is 30 days from the date of purchase or delivery. The returns can be made online or in-store. If you made an international purchase, you must return the products to the country from which you purchased them. Purchases in the U.S. must be returned to the store from where they were purchased.

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Details of CB2 Returns

Information	Details
Website	CB2
Return Period	Non-Furniture: 90 Days Rugs & Furniture: 30 Days
Refund Period	7-10 Business Days
Refund Method	Original Payment Method
Exchange Period	Non-Furniture: 90 Days Rugs & Furniture: 30 Days
Return Mediums	Mail, In-Store
Customer Support Hours	Call/Text Hours: Monday-Friday: 8 am-7 pm CT Saturday-Sunday: 8 am- 6 pm CT Chat Hours: Daily: 8 am-11 pm CT
Phone Support	Call: 800-606-6252 Text: 510-399-2206

CB2 Return Conditions

The following are the conditions at CB2 Return Policy:

You must bring the receipt when returning items.
Items must be in new and resalable condition.
Used items will not be accepted for returns.
Items damaged through daily wear and tear cannot be returned.

CB2 Refund Policy

You must return your non-furniture items within 90 days and your rugs and furniture items within 30 days to receive a full refund for them. The refunds will be provided to the original payment method. You must bring proof of purchase to get a refund. Refunds for online purchases will be issued within 7-10 business days. The cash refunds are limited to the amount of $100, and the remaining balance can be refunded by mail or by check.

If you made the purchase using a Gift card or Merchandise Credit, the refunds will be issued in the Gift card or Merchandise Credit, respectively. Purchases with gift receipts or gift packing slips will be refunded in Merchandise Credit. If you bring the item when the gift registry number is presented without any proof of purchase, you will be given a Merchandise Credit as a refund. The shipping and handling fees will not be refunded.

CB2 Exchange Policy

You have a 90-day return window to exchange your non-furniture items to CB2 from the date of purchase or delivery. To return the rugs and furniture items, you have 30 days from the date of delivery or purchase. The items must be in resellable and new condition. You must bring an original sales receipt with you to exchange the items.

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CB2 Return Exceptions

The following is the return exceptions at CB2:

Personalized and Made-to-Order Items
All Customized Items
Upholstered Furniture
Live Botanicals
Store Floor Samples
Final Sale Items

Methods to Return at CB2

The following are CB2 return methods for their customers for easy and flexible returns.

CB2 Return Policy Online

You can use the online return method to return the items by mail. You will be responsible for the return shipping and handling fees. Follow the given steps to make a return for CB2 items via mail:

Head to CB2’s official website.
Start your return by entering your order number and ZIP code for shipping.
Select the items you wish to return. Mention the reason for the return.
Print the FedEx return shipping label. You will have to pay for the return shipping fee.
Pack your items and attach the return shipping label securely to the package.
Drop off your items at the nearest FedEx or Narvar Concierge drop-off locations.
You can track your return online. The refund will be issued to your account in 7-10 business days.

In-store Returns

You can use the Store option on the CB2 website to find the nearest store. You can return your non-furniture items to a CB2 store within 90 days and return the rugs and furniture items within 30 days of their purchase or delivery date.

You must contact the CB2 store before scheduling a return for furniture and rugs. Pack your items and take them to the store. Make sure to bring an original sales receipt or another proof of purchase with your returned items to the store. Talk to a store associate, and they will help you with the return process.

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CB2 Delivery and Shipping Policy

CB2 tries to ship and deliver the packages as quickly as possible. The shipping charges vary depending on the amount of your order and your preferred method of shipping. The following are the shipping and delivery methods provided by CB2:

Standard Delivery takes 3-5 business days to arrive at the standard address, 4-9 days to arrive at PO Box Address, and 3-5 business days to arrive at FPO/APO addresses.
Premium or Priority Mail takes 2 business days to arrive at the standard address and 2-3 days to arrive at PO Box addresses, and it is not available at FPO/APO addresses.
Express Delivery takes a day to arrive at a standard address and is unavailable at PO Box addresses or FPO/APO addresses.

CB2 Gift Card Policy

CB2 provides physical gift cards and gift cards. You can purchase physical Gift Cards by mail and gift cards by email. These gift cards can be used to purchase the products online and at CB2 store locations. You can load the gift cards from any amount between $25 and $1000. The physical CB2 gift cards can be loaded in the amount between $25 and $500.

The physical gift card has FREE shipping and arrives within 3-5 business days, and eGift cards are sent via email and arrive within a few minutes. The CB2 gift cards never expire. You can also write a personalized message on your gift cards.

CB2 Return Policy without Receipt

Unfortunately, CB2 does not accept returns, refunds, or exchanges without proof of purchase. You must bring the original sales receipt with you to return the items. You can use the original sales receipt (printed store receipt, eReceipt, gift receipt, or electronic order confirmation), order number, packing slip, or gift registry number as proof of purchase.

CB2 can also help you find the proof of purchase by looking at your email address or credit card you used to purchase the item according to CB2 Return Policy. The purchases in the U.S. must be returned to the store from where it was purchased.

CB2 Store Timings

You can go to the Stores option on the CB2 website to learn about the store hours and location of the nearest CB2 store to you.

CB2 Customer Service Hours

The contact hours for the CB2 Customer Service team for phone, text, and chat support in Central Time (CT) zone are avialable in the following.

Day	Phone/Text Hours (CT)	Chat Hours (CT)
Monday	8:00 AM – 7:00 PM	8:00 AM – 11:00 PM
Tuesday	8:00 AM – 7:00 PM	8:00 AM – 11:00 PM
Wednesday	8:00 AM – 7:00 PM	8:00 AM – 11:00 PM
Thursday	8:00 AM – 7:00 PM	8:00 AM – 11:00 PM
Friday	8:00 AM – 7:00 PM	8:00 AM – 11:00 PM
Saturday	8:00 AM – 6:00 PM	8:00 AM – 11:00 PM
Sunday	8:00 AM – 6:00 PM	8:00 AM – 11:00 PM

Contact Details

You can contact the CB2 Customer Service team at the Live Chat on their website. You can also call them at 800-606-6252 and text them at 510-399-2206.

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FAQs:

What is CB2 Return Policy after 30 days?

The 30 days return policy is for rugs and furniture items. You can return or exchange your non-furniture items for 90 days from the date of purchase as per CB2 Return Policy Guidelines.

When will I receive my refund at CB2?

You will receive the refund on your credit card in 7-10 business days.

What if I receive Damaged Custom Furniture from CB2?

If you receive a custom or personalized item damaged, CB2 will replace or repair the damaged or defective item. If not, they will exchange the item.

How to return freight items at CB2?

If you want to return freight items at CB2, you need to call customer service or the store from where you purchased the items. You can return the freight items within 7 days of purchase.

Can I exchange the CB2 items online?

Yes, you can return the CB2 items online via mail.