Columbia Return Policy

Columbia Return Policy 2024 | Complete Details

Columbia offers a 60-day return policy for unworn items, complete with tags, on items that remain in their original condition, ensuring that the items are returned in their original condition. Columbia Return Policy provides a comprehensive explanation of the company’s return, exchange, and refund policies, ensuring clarity and ease of understanding.

Details of Columbia Returns

Information Details 
Website Columbia 
Return time60 days
Return medium In Store & Online
Refund modeOriginal payment method
Contact (800) 622-6953

Columbia Return Policy Condition

  • Customers must return the product within 60 days in original condition.
  • Returns only applicable on full price items.
  • Product must be returned in the original box.
  • Online returns are available via online medium.
  • Offline returns are available via store.
Columbia Returns

Columbia Return Method

Columbia Provides two ways to return the product i.e. In Store or Online Return.

Columbia In Store Return Policy

If you bought your item in-store, you must physically return it as it does not qualify for a mail return. To return an in-store purchase, you must visit your nearest Columbia Sportswear store. The original receipt is required for a refund of the full amount paid for the item. The refund can be issued if the product was purchased within the last 60 days.

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Columbia Online Returns

Customers will have two options to return their online purchases to Columbia. You can either return your items directly to their distribution center or to a branded store location. To return a product, you must provide your packing slip and original payment method when visiting a store. To initiate your return to Columbia, follow the following steps:

  • Visit the official website. Go to the Return section.
  • To proceed, you need to provide your order details, email ID, and billing zip code.
  • Then, it is necessary to print the return label.
  • Select the product which you want to return and provide them a valid reason for return.
  • Then, you must pack the items you wish to return in their original box if possible.
  • Don’t forget to attach the return label on the top of the package otherwise your return will be denied.

Note that: if you return your product by mail then you have to pay the return shipping charges.

What is Columbia Exchange Policy?

The Columbia Sportswear Company’s exchange policy and return policy are both complex and challenging to comprehend. The Columbia Sportswear Company has outlined several points regarding its exchange policy.

The Columbia Sportswear Return Policy allows for one-time exchange. You have 14 days to exchange your product. The exchange is only possible for items in good condition. The original box is required for footwear returns, and product availability is crucial during exchanges. The Columbia Sportswear Company’s Exchange Policy promotes efficient and customer-friendly practices during exchanges. After return and exchange, the time for refunds follows.

What is Columbia Refund Policy?

Columbia allows full refunds for in-store purchases within 60 days. To return an item, it must be brand new and accompanied by a receipt, original tags, or box. A refund can be obtained for a full refund on an online order via mail, but a $6 return shipping fee will be charged.

After returning your package to Columbia, they will verify if it meets the refund conditions and issue a credit within 7-10 business days. Once your refund is confirmed, you will be notified by email. Your refund will be issued in the form of the original payment method. Shipping charges will not be refunded.

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What is the Columbia Return Policy without a receipt?

Columbia’s policy on returns without a receipt varies depending on whether the purchase was made online or in-store. If you purchased your item through Columbia.com, you may be eligible for a return or Columbia exchange without a receipt.

Columbia does not provide direct online exchanges, so the only viable option is to return an item and use the credit to purchase the correct one. Return items without a receipt can be processed as store credit for the lowest amount sold within the last 60 days. If you don’t have a receipt, then you have to show the original ID issued by the government.

What is Columbia Order Cancellation Policy?

Although they cannot modify an order once it’s placed, they can assist with a return and re-order. Their inventory changes daily, and popular products may sell out quickly. They advise placing a re-order promptly to ensure you get the desired size, color, or style. Although, you can always return them. Follow the return guidelines and start your return process once you receive the item.

What is Columbia Gift Card Policy?

Columbia Sportswear Gift Cards are physical or digital gift cards with monetary value, available for redemption at Columbia Sportswear owned-retail and outlet stores in the United States. These cards are non-refundable, non-expiry, and cannot be redeemed for cash except where required by law.

In California, gift cards with balances under $10 are redeemable for cash. Columbia Sportswear will not replace lost or damaged gift cards. Promotional Gift Cards distributed as purchase incentives have an expiration date listed on the card.

What is Columbia Return Exceptions

  • Accepts returns within 60 days of purchase.
  • Items must be in good condition.
  • Clothing must be unworn and tags attached.
  • Shoes must be returned in original condition and box.

In-store returns are not allowed for orders made with Paypal, Apple Pay, or Klarna, Fans & Followers’ orders, Pro Purchase orders, and Partner Purchase orders. If you purchased products using these methods, you must return them to Columbia’s distribution center directly.

Similar To This Sports Direct Return Policy

Columbia Delivery and Shipping Policy

Orders for in stock items are processed within 3 business days, with standard shipping via UPS ground. Expedited shipping is available, but all shipping charges are the customer’s responsibility.

Shipping charges are included on the invoice and can be viewed on a summary screen. All orders are shipped FOB Shipping Point, and title to products passes from Columbia upon shipment. Columbia is not responsible for shipping delays or problems once the product has been shipped.

Columbia Customer Service

Customer service is available via phone at (800) 622-6953, Monday-Fri 5:00 AM-5:00 PM PT, and via chat with advisors on the provided link, Monday-Sunday 5:00 AM-8:00 PM PT.

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FAQs

You can return your product within 60 days of purchase.

Your refund will be issued within 7 to 10 business days.

You can return your items to Columbia if there is a fault in them. You need to get in touch with customer service. Return the faulty item as soon as possible and do not use it.

No, Columbia does not offer free return.

Yes, Columbia allows you to exchange the product.

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