Columbia Return Policy 2025 | Everything You Should Know
Columbia offers a 60-day return policy for unworn items, complete with tags, on items that remain in their original condition, ensuring that the items are returned in their original condition. Columbia Return Policy provides a comprehensive explanation of the company’s return, exchange, and refund policies, ensuring clarity and ease of understanding.
Return Peried
60 Days
Exchange Time
NA
Refund Process
7-10 Days
Shipping FEE
Non-refundable
Details of Columbia Returns
| Information | Details |
| Website | Columbia |
| Return time | 60 days |
| Return medium | In Store & Online |
| Refund mode | Original payment method |
| Contact | (800) 622-6953 |
Columbia Return Policy Condition
Columbia Return Method
Columbia Provides two ways to return the product i.e. In Store or Online Return.
Columbia In Store Return Policy
If you bought your item in-store, you must physically return it as it does not qualify for a mail return. To return an in-store purchase, you must visit your nearest Columbia Sportswear store. The original receipt is required for a refund of the full amount paid for the item. The refund can be issued if the product was purchased within the last 60 days.
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Columbia Online Returns
Customers will have two options to return their online purchases to Columbia. You can either return your items directly to their distribution center or to a branded store location. To return a product, you must provide your packing slip and original payment method when visiting a store. To initiate your return to Columbia, follow the following steps:
Note that: if you return your product by mail then you have to pay the return shipping charges.
What is Columbia Exchange Policy?
Please note direct exchanges of our products are not possible at this stage. If you need a different size or colour, you will need to return the item back to us for a refund, and then place a new order.
Damaged Items Return Policy
Oh no! Columbia apologize for this inconvenience. If the order was purchased on our website within 60 days, please contact us. If the purchase is over 60 days old, please reach out to our warranty department for your options.
What is Columbia Refund Policy?
Columbia allows full refunds for in-store purchases within 60 days. To return an item, it must be brand new and accompanied by a receipt, original tags, or box. A refund can be obtained for a full refund on an online order via mail, but a $6 return shipping fee will be charged.
After returning your package to Columbia, they will verify if it meets the refund conditions and issue a credit within 7-10 business days. Once your refund is confirmed, you will be notified by email. Your refund will be issued in the form of the original payment method. Shipping charges will not be refunded.
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What is the Columbia Return Policy without a receipt?
Columbia’s policy on returns without a receipt varies depending on whether the purchase was made online or in-store. If you purchased your item through Columbia.com, you may be eligible for a return or Columbia exchange without a receipt.
Columbia does not provide direct online exchanges, so the only viable option is to return an item and use the credit to purchase the correct one. Return items without a receipt can be processed as store credit for the lowest amount sold within the last 60 days. If you don’t have a receipt, then you have to show the original ID issued by the government.
What is Columbia Order Cancellation Policy?
Although they cannot modify an order once it’s placed, they can assist with a return and re-order. Their inventory changes daily, and popular products may sell out quickly. They advise placing a re-order promptly to ensure you get the desired size, color, or style. Although, you can always return them. Follow the return guidelines and start your return process once you receive the item.
What is Columbia Gift Card Policy?
Columbia Sportswear Gift Cards are physical or digital gift cards with monetary value, available for redemption at Columbia Sportswear owned-retail and outlet stores in the United States. These cards are non-refundable, non-expiry, and cannot be redeemed for cash except where required by law.
In California, gift cards with balances under $10 are redeemable for cash. Columbia Sportswear will not replace lost or damaged gift cards. Promotional Gift Cards distributed as purchase incentives have an expiration date listed on the card.
What is Columbia Return Exceptions
In-store returns are not allowed for orders made with Paypal, Apple Pay, or Klarna, Fans & Followers’ orders, Pro Purchase orders, and Partner Purchase orders. If you purchased products using these methods, you must return them to Columbia’s distribution center directly.
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Columbia Delivery and Shipping Policy
Orders for in stock items are processed within 3 business days, with standard shipping via UPS ground. Expedited shipping is available, but all shipping charges are the customer’s responsibility.
Shipping charges are included on the invoice and can be viewed on a summary screen. All orders are shipped FOB Shipping Point, and title to products passes from Columbia upon shipment. Columbia is not responsible for shipping delays or problems once the product has been shipped.
Columbia Customer Service
Customer service is available via phone at (800) 622-6953, Monday-Fri 5:00 AM-5:00 PM PT, and via chat with advisors on the provided link, Monday-Sunday 5:00 AM-8:00 PM PT.
Columbia Store Hours:
For information on a specific store, you can click on the Find A Store on the website to find the store hours near you.
Social Media Handles
FAQs
In how many days can I make a return?
You can return your product within 60 days of purchase.
When will I receive my refund?
Your refund will be issued within 7 to 10 business days.
What would happen if I received a faulty product?
You can return your items to Columbia if there is a fault in them. You need to get in touch with customer service. Return the faulty item as soon as possible and do not use it.
Do they offer free returns
No, Columbia does not offer free return.
Conclusion:
Columbia return policy gives customers 60 days to return their items, as long as they are unworn, in their original condition, and include tags and the original packaging. You can return products either in-store or online, but you’ll need to pay for the return shipping if you mail it back. Keep your receipt for a faster refund process.
If you don’t have a receipt, Columbia may offer store credit, but you’ll need to show a valid ID. They don’t allow direct exchanges, so you’ll need to return the item and place a new order. Overall, Columbia’s return policy is clear and fair, helping customers shop with confidence.
