Kay Jewelers Return Policy

Kay Jewelers Return Policy 2024 | Full Refund Without Receipt

Kay Jewelers return policy is very straightforward. You can return your purchase at KAY or Sterling Family to Jewelers location or by mail up to 30 days after shipment. To exchange your purchase for a new one, bring it to any KAY or Sterling Family of Jewelers location within 60 days of shipment, and 30 days for watches.

To return an item, you can visit stores or mail it back to them. Please provide your receipt or packing slip for any inquiries about the item’s condition. 

Details About Kay Jeweler Returns

Information Details 
Website KAY
Return time 30 days 
Return medium In-Store & Online
Exchange medium In-Store 
Refund methodOriginal mode of payment 
Contact Number(855) 221 – 6255
Chat Contact HoursMonday to Friday: 8 AM — 12 AM ET
Saturday: 10 AM — 10 PM ET
Sunday: 12 PM — 9 PM ET
Phones Contact HoursMonday to Friday: 9 AM — 7 PM ET
Saturday: 10 AM — 6:30 PM ET
Sunday: Closed

Kay Jewelers Holiday Return Policy

Kay Jewelers extended holiday return policy. If you purchased Items between 19 October and 24 December, they can be returned until 24 January. The product must be returned in its original condition.

Methods to Return at Kay Jewelers

The following are the return methods for easy and flexible returns:

Mail Returns

Follow the given steps to return your items via mail:

  • Go to the official website.
  • Contact the team with your order number, the items you want to return, and the reason for return.
  • They will fill out a return form for you. The form will be sent to you via email.
  • Securely pack your item in its original packaging, if possible.
  • The return process requires the submission of your packing slip and all original documents
  • Please provide your reason for returning the item on the packing slip.
  • Place the pre-printed return label in the center of the box and your pre-printed return address in the top left corner.
  • Ship the package to the given address printed on the return label.
  • You also have to pay the shipping and handling fees.
  • Inform the support team with your tracking number.
  • You will receive your refund once your item is received.


In-Store Returns

You can use the Store Locator given on the website to find the store near you. Kay Jewelers offers a 60-day return policy for unsatisfied customers, and an exchange policy for items within 90 days, ensuring a hassle-free shopping experience. Kay.com offers refunds for watches within 30 days, but exchanges must be made at a Kay store.

Pack your items and bring them to the store. Also, make sure to bring an original sales receipt or online order confirmation with your return items to the store. Ask the store staff for a return and they will help you with the return process.

Kay Jewelers Return Policy

Kay Jewelers Return Policy Condition

  • Kay watches and accessories can be returned unworn or unaltered within 30 days of purchase, accompanied by original packaging, instructions, and warranty information, at a Kay store or Kay.com, with exchanges only available at Kay stores.
  • You can return unopened items.
  • You should bring the original receipt or online order confirmation for return or exchange.

Kay Jewelers Exchange Policy

If you are not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Certain items, such as clearance items and custom-made jewelry, are not eligible for return or exchange.

To process a return or exchange, you must provide your original receipt or packing slip. The shipping and handling fees are non-refundable, and the buyer is responsible for the cost of returning the item. The items must be returned in the same condition as when they were received, with all original packaging and materials included.

Kay Jewelers Refund Policy

Kay Jewelers provides a 30-day refund for unused, unaltered merchandise. If you are not completely satisfied with your purchase, you have the option to exchange it for store credit or receive a refund. To receive a refund or store credit, a valid sales receipt is required, and shipping and handling charges are non-refundable.

Customized or special order items are not eligible for exchange or refund. The process of returns usually takes 7-10 business days. The refund process should be completed within 10 business days.

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Kay Jewelers Return Policy Exception

Kay Jewelers provides a 30-day return policy for customers who provide a valid sales receipt.

  • This policy prohibits the alteration, resizing, or customization of any items.
  • Engraved items and earrings are not eligible for returns.
  • Damaged or replaced watches are not eligible for return.

Kay Jewelers provides a 30-day return policy for most items, with some exceptions. Customers need a valid receipt to process a return, which typically takes 7-10 business days. Kay Jewelers reserves the right to refuse any return that does not meet their requirements, including custom or personalized jewelry.

Kay Jewelers Return Policy Without a Receipt

Kay Jewelers provides store credit or refunds for most items without a receipt. You can return jewelry without a receipt if it is in the same condition as when you received it. If the jewelry has been worn or damaged, proof of purchase may be required, and a reduced or store credit may be offered instead of a refund.

Kay Jewelers Return Policy After 30 days

Kay Jewelers offers returns within 30 days. After 30 days, returns are accepted for store credit or refund to the original payment method. The items must be in new and unused condition, with all original tags and packaging attached. Customized or special order items are non-returnable and shipping charges are non-refundable.

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Kay Jewelers Gift Card Policy

Kay Jewelers will send an electronic gift card to your specified email address, which can be used both online and in-store. To check the balance on your Kay Jewelers gift card, call Kay Jewelers’s customer service or visit their website.

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Kay Jewelers Order Cancellation Policy

Once the order has been placed, you cannot cancel your order or change the address. However, you should contact the support team as soon as possible. They might be able to cancel your order depending on how far along your order has reached in the stage of processing. If you are unable to cancel your order, you can return your items. You can follow the methods of return provided in this article and start your process of return once you receive the item.

Kay Jewelers Faulty Returns Policy

If you have received damaged or defective items, you can submit a request. You will have to provide your email, subject, and phone number. You also need to inform us if you purchased the item online or in-store. You also need to attach the images of the faulty items. The team will be happy to help you as soon as they receive your request.

Contact Details

The most frequently used phone number is (855) 703-4522. Kay Jewelers’ customer service team is available Monday to Friday from 9 AM to 10 PM ET, Saturday from 12 PM to 10 PM ET, and Sunday from 12 PM to 9 PM ET. They are available to assist with any questions, concerns, or support you may need during these designated times.

Social Media Handles


Your purchased items will be delivered to you within 5-7 business days.

No, you cannot change or cancel your order once it has been placed. However, you can contact the customer support team as they might be able to catch it in time.

You can submit a request to let the team know about your wrong or damaged item. They will help you as soon as they receive your request.

Yes, you can return most of your items without their original sales receipt or online order confirmation.

Kay Jewelers provides a 30-day return policy for most items, which can be returned in-store or by mail, with some exceptions. Shipping and handling fees are non-refundable, and some items are ineligible, including final sale items and personalized pieces.

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