Bershka Return Policy

Bershka Return Policy 2024 [Updated] | Easy Steps To Follow

If you are not happy with your purchase from Bershka for whatever reason, Bershka Return Policy allows you to return, refund and exchange your items. Bershka offers a 30-day return timeframe.

The items you wish to return should be in an unused and resalable condition. The items need to be returned in their original packaging. You must have a receipt to return your items. You cannot return your products to Bershka after 30 days. You will have to pay a $5.95 restocking fee.

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Details of Bershka Returns:

Information Details 
Website Bershka
Return time 30 days 
Return medium In- Store & Online 
Exchange method In- Store & Online
Refund modeOriginal Payment Method 
Contact 1 800-823-7459

What are Bershka return methods?

The following are Bershka return methods for their customers for easy and flexible returns.

Bershka Return Policy By Mail:

  • Go to the Bershka Website to begin the return process for your item.
  • Follow the instructions and print the return label.
  • Pick a retailer and fill in the details of your order.
  • Bershka will generate a return label for you.
  • Print the label.
  • Pack your items in a box along with this return label.
  • Make sure to take the proof of postage receipt from the post office.
  • Send the package to the following address that is printed on the return form.
  • You can drop off your package to any UPS location or make a schedule pick up by contacting at 1800 823 7459.
Bershka Returns online

Bershka In Store Returns:

You can use the Store Locator on the Bershka website to find the nearest store. You can return your items to a Bershka store within 30 days from their purchase date. Pack your items and take them to the store.

Returns without receipts will be issued a refund in the form of merchandise store credit. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process.

What is Bershka exchange policy?

Bershka allows you the flexibility to return the items within 30 days from the purchase date. Bershka exchange policy is similar to its return policy, you can make an exchange via mail. If you want to exchange your product for a different size, color or style then you can directly exchange your product.

If you wish to exchange your product with a different one, then Bershka will convert your exchange into a refund. The staff will facilitate you with the exchange service. You cannot make an exchange of personalized orders. If you need more assistance, please call the customer service department.

What is Bershka refund policy?

Bershka Return policy is quite generous, they will allow you to return your product and you can request for a refund. You can return your products within 30 days. The items you are returning must be in their original packaging and in unused condition. Once your item is received by Bershka, you will receive a confirmation email.


Your refund will be issued in the form of the original payment method within 5 to 10 business days. If you used a credit card at the time of purchase, then it may take more days to reflect back. If you damage the product then Bershka will not allow you to return that product. To get a refund, the product must be returned in its original condition as you received. Shipping fee and other handling charges will not be refunded.

What are Bershka return policy conditions?

There are following condition that you must fulfill to make a successful return:

  • The item should be unworn and must be free from any damages.
  • The product must be returned within 30 days of purchase.
  • The product should be returned along with the original receipt.
  • If you make a return without a return label then the refunds may take longer than usual.

How to return at Bershka without a receipt?

If you have lost the receipt, you can also access the receipt through the website or the app. You can show a digital receipt that you received with the order or confirmation email of your online order. You can show it to a staff member in the store using your mobile phone. 

What is exception of Bershka return policy?

There are few exceptions to Bershka’s return policy. Those products are not eligible for return at Bershka. 

  • Headband cannot be returned at Bershka.
  • Earrings cannot be returned to Bershka.
  • Personalized items cannot be returned to Bershka.
  • You are not allowed to make a return of worn products due to hygiene reasons.
  • Hair Accessories cannot be returned to Bershka.
  • Socks and Tights cannot be returned to Bershka.
  • You are not allowed to make an exchange of online orders at Bershka.

What is Bershka order cancellation policy?

You can contact the store if you’ve placed your order in-store. You can contact customer service if you want to cancel your online order. If you were unable to cancel your order, you can return your items. You can follow the Bershka return policy guidelines mentioned above in this article and start your return process once you receive the item.


Bershka Contact Details:

You can contact the Bershka Customer Service team on their webpage by having a chat with the agent or submitting a request. You can also call 1 800-823-7459.

Bershka Store hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

DayStore Hours (UK Local Time)
Monday9:30 AM to 9:00 PM
Tuesday9:30 AM to 9:00 PM
Wednesday9:30 AM to 9:00 PM
Thursday9:30 AM to 9:00 PM
Friday9:30 AM to 9:00 PM
Saturday9:30 AM to 9:00 PM
Sunday11:30 AM to 6:00 PM

Bershka Social Media Accounts:


Bershka offers a generous and user-friendly return policy. You can make a return within 30 days of purchase. The product must be returned in its original condition.

Yes you are allowed to make an exchange at Bershka. But the product must comply with the Bershka return policy conditions. There is an exception that you are not allowed to make an exchange of online orders.

Your refund will be processed within 5 to 10 business days. Refunds will be issued in the form of the original payment method you used.

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

No, you are not allowed to make a return of opened products at Bershka. The product must be returned unopened and with all the tags.

No, Bershka does not offer a free return. you have to pay $5.95 as a return shipping charge.

Yes, you are allowed to make a return of online purchase at the Bershka store.

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